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Help Turbo not switching audio to speaker or BT

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reisb

Android Enthusiast
Oct 18, 2010
398
9
#1
Just started recently I think. I noticed sometimes when I had BT turned on in the car, I could never hear the person unless I switch to handset.

Then I tried another phone in car and it was fine.

Then I tried to put someone on handset speakerphone while on hold today, and noticed the hold music was not there. When they came back, I switched to handset speakerphone and talked and they could not hear me either.

Any ideas how to fix?
 
#2
I'm just going to say that the interaction between "HD Voice" ["Advanced Calling"] and Bluetooth seems to be odd. My information is anecdotal, but it does appear that there are dots that could be connected.
  • I have been unable to enter digits into voice menus while using HD Voice through my car Bluetooth. To "press 5 to speak to a live person" I have had to disconnect from Bluetooth.
  • My partner, who is on the road a lot, has to bypass Bluetooth for phone calling. Ever since HD Voice came to his Turbo, the voice quality using Bluetooth has been appallingly bad. Using the phone directly (as in pressed against his ear), the voice quality is great.
I have no explanation and I'm not a Bluetooth expert, but maybe smarter minds can figure it out. Perhaps this bears on your problem? (If not, feel free to mock me in traditional internet style!)
 
Upvote 0
#3
Kevin-B said:
I'm just going to say that the interaction between "HD Voice" ["Advanced Calling"] and Bluetooth seems to be odd. My information is anecdotal, but it does appear that there are dots that could be connected.
  • I have been unable to enter digits into voice menus while using HD Voice through my car Bluetooth. To "press 5 to speak to a live person" I have had to disconnect from Bluetooth.
  • My partner, who is on the road a lot, has to bypass Bluetooth for phone calling. Ever since HD Voice came to his Turbo, the voice quality using Bluetooth has been appallingly bad. Using the phone directly (as in pressed against his ear), the voice quality is great.
I have no explanation and I'm not a Bluetooth expert, but maybe smarter minds can figure it out. Perhaps this bears on your problem? (If not, feel free to mock me in traditional internet style!)
Click to expand...

No internet mocking. I don't have HD calling turned on as I noticed quality was worse.

Its not just BT, its even when I hit the "speaker" button on the handset while on a call.

I did a vol down + power reset and I have speakerphone now. Haven't tried BT yet. Something weird going on here and its definitely my phone
 
Upvote 0
#4
reisb said:
No internet mocking. I don't have HD calling turned on as I noticed quality was worse.

Its not just BT, its even when I hit the "speaker" button on the handset while on a call.

I did a vol down + power reset and I have speakerphone now. Haven't tried BT yet. Something weird going on here and its definitely my phone
Click to expand...

I have found that when the phone is acting strange after it has operated correctly for a while it can usually be corrected by clearing the cache.
 
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