This issue needs to be addressed. So here I am getting into it with you. Hoping to find some kind of resolve.
I purchased My nexus 6 last December from T-Mobile. Loved the phone. Always got my updates within a week, tops. In May I had some charging issues, so I took the phone into the store for a warranty replacement. And let me tell ya, if you don't have insurance, plan on waiting at least a week to get a replacement from these guys. So this was right around the time WIFI calling and 5.1.1 was announced with them. I waited until the second week of June - Still no update. I figured ok, this time maybe I'm actually gonna be like the last dude to get this update. So another week goes by. Then another. NO UPDATE!
I start doing some reading online and although I found out why I'm not getting the update, I still at the same time could not find much info on this. So here's the deal....
T-Mobile is sending out warranty replacement Nexus 6 phones with a build LVY47H. This build is primarily for Google's "Project Fi" which is an upcoming phone service that uses T-Mobile, Sprint and Wifi hot spots as you providers. So depending on your area, you will pick up whichever of these sources is most beneficial to you at the time. Sounds cool, right? Maybe.
Here's the issue. This build number LVY47H is NOT supported by T-Mobile as a recognized build to update. Ever. Again. The only build listed on their update schedule is LMY47M. So now what? Do I flash the factory image? Oh wait, I can't.... I have a Chromebook!!!!
I've spoken to over a half dozen T-MO techs and sales associates. No one has any clue what I'm talking about, nor do they have any answers. There has got to be more people in this boat besides me. And where are they? Is T-Mobile oblivious to the build number? Do I seriously have a Nexus that may never update now?
Wifi calling was an update I really wanted because I have virtually ZERO signal at my house.
So I heard about this one guy who had the same issue as me. He went into the store, got a second warranty replacement because his first had the unsupported build. He wound up getting the right build this time and as soon as he inserted his sim card he got 5.1.1. I go back to T-Mobile last week telling them the situation. Again, they have no clue WTF I'm talking about, but agree to send me another phone. I got it Tuesday crossing my fingers, and sure enough it's LVY47H AGAIN!!!! The sticker on the back of the new phone says "rev build LVY47H".
I turned the phone on just to check and sure enough, it's the unsupported build. I sealed up the new phone and returned it.
I've given up. I've tried finding people in my area who could flash the update with no luck. I don't have a computer that can "do it". I'm pissed off. Does neither Google nor T-Mobile know whats going on? I feel like I totally got f*cked on this whole deal and I'm hoping down the road this thread can help someone else in the same shoes as me.
Open for ideas.
Steve
I purchased My nexus 6 last December from T-Mobile. Loved the phone. Always got my updates within a week, tops. In May I had some charging issues, so I took the phone into the store for a warranty replacement. And let me tell ya, if you don't have insurance, plan on waiting at least a week to get a replacement from these guys. So this was right around the time WIFI calling and 5.1.1 was announced with them. I waited until the second week of June - Still no update. I figured ok, this time maybe I'm actually gonna be like the last dude to get this update. So another week goes by. Then another. NO UPDATE!
I start doing some reading online and although I found out why I'm not getting the update, I still at the same time could not find much info on this. So here's the deal....
T-Mobile is sending out warranty replacement Nexus 6 phones with a build LVY47H. This build is primarily for Google's "Project Fi" which is an upcoming phone service that uses T-Mobile, Sprint and Wifi hot spots as you providers. So depending on your area, you will pick up whichever of these sources is most beneficial to you at the time. Sounds cool, right? Maybe.
Here's the issue. This build number LVY47H is NOT supported by T-Mobile as a recognized build to update. Ever. Again. The only build listed on their update schedule is LMY47M. So now what? Do I flash the factory image? Oh wait, I can't.... I have a Chromebook!!!!
I've spoken to over a half dozen T-MO techs and sales associates. No one has any clue what I'm talking about, nor do they have any answers. There has got to be more people in this boat besides me. And where are they? Is T-Mobile oblivious to the build number? Do I seriously have a Nexus that may never update now?
Wifi calling was an update I really wanted because I have virtually ZERO signal at my house.
So I heard about this one guy who had the same issue as me. He went into the store, got a second warranty replacement because his first had the unsupported build. He wound up getting the right build this time and as soon as he inserted his sim card he got 5.1.1. I go back to T-Mobile last week telling them the situation. Again, they have no clue WTF I'm talking about, but agree to send me another phone. I got it Tuesday crossing my fingers, and sure enough it's LVY47H AGAIN!!!! The sticker on the back of the new phone says "rev build LVY47H".
I turned the phone on just to check and sure enough, it's the unsupported build. I sealed up the new phone and returned it.
I've given up. I've tried finding people in my area who could flash the update with no luck. I don't have a computer that can "do it". I'm pissed off. Does neither Google nor T-Mobile know whats going on? I feel like I totally got f*cked on this whole deal and I'm hoping down the road this thread can help someone else in the same shoes as me.
Open for ideas.
Steve
