Help MTP USB device fail

BX Truth · Mar 6, 2013

I have been trying to link my phone specifically to my PC at home (Dell 620 Inspir) and have no luck getting it to sense my phone as a drive. I am not a expert by any means but figured I should ask the questions to the people that know.

I have a Motorola Droid Razr M on Android 4.1.1, system version 98.12.4.xt907..US.

I am running Windows 7 64bit and I can connect all my flashdrives and they run as they are supposed to. When I first purchased my Razr M I could plug it up and use my desktop to put music and audio books on the device. If I can remember correctly there was a update and since then I have been unable to use my PC to load anything onto my phone.

I don't believe that its the phone specifically due to the fact I can use my wife's laptop and it senses my phone like it should. I am trying to fix some problems with my phone and using a laptop is very uncomfortable as I am a multi monitor person and Laptops are too small.

I can post a more detailed description of what all measures I have taken as soon as I leave work but the main problems I have encountered are as follows:

"MTP USB device failed" with a yellow triangle and a exclamation mark

This shows up in the device manager and when I uninstalled everything Motorola and phone related I rebooted and then re-installed the drivers and the motorola updater.

There was one article I found that discussed the problems the MTP and gave a link to download a file that pertained to helping MTP update properly....when I get home I will post the website and the software.

Nontheless, my phone will still not connect to my PC. I will write up a detailed description of what steps I took but after about 6 hours of messing with this I figured advice may be neccessary.

I know this site is more phone based but it is in a sense somewhat related.

argedion · Mar 7, 2013

have you tried hooking it up as a camera?

JonHan · Mar 7, 2013

Do you have the Moto device driver installed?
It's on the Moto site under support.
Also when the M first came out it had ICS and you could use it as a
vanilla mass storage usb drive. Now with JB your choices are MTP for files,
or PTP for pictures. I think you need the Moto driver for these.

argedion · Mar 7, 2013

Better yet No wires needed.

AirDroid

BX Truth · Mar 7, 2013

argedion said:
have you tried hooking it up as a camera?

Yes, I tried both options without success with "my" computer. My wife's pc does what I want with my phone linked to it. I did try that and it still didn't work.

JonHan said:
Do you have the Moto device driver installed?
It's on the Moto site under support.
Also when the M first came out it had ICS and you could use it as a
vanilla mass storage usb drive. Now with JB your choices are MTP for files,
or PTP for pictures. I think you need the Moto driver for these.

I installed it and had no success.....it continuously fails to install anything MTP related. The drivers were installed monday and after failing I uninstalled everything on my PC and even factory reset my phone. Then went through the process to re-install all components again. Phone updated fine, it installed the ADB interface fine, but when it came to MTP USB device...it failed again.

argedion said:
Better yet No wires needed.

AirDroid

I just downloaded this today when I saw your post so if this works your a genius. It looks pretty cool so im going to try it out tonight when i get off work.

BX Truth · Mar 8, 2013

your a genius! This is a closed case....

The AirDroid solved the problem of connecting to my PC. Now off to try to root my phone over the weekend and start trying out some new stuff.

Thanks again guys for the help.

Marian_C · Jun 26, 2013

argedion said:
Better yet No wires needed.

AirDroid

Hi argedion,

I've seen you proposed a thing that fixed the problem... but I don't understand what is the solution?

BX Truth said:
your a genius! This is a closed case....

The AirDroid solved the problem of connecting to my PC.

Please, I've the same problem. I'm under Windows 7 64-bit.
Thanks!

MrDave007 · Sep 13, 2013

My phone is doing Exactly the same thing as yours and I have found NO resolutions for the issue as stated. I didn't have this issue till I upgraded the phones software version to the newest...This is VERY VERY VERY Frustrating as this is a Motorola / Android issue NOT a Windows 7 issue. My Portal works perfect, it's everything else that doesn't work.[BR][BR]I've not tried the AirAndroid yet but I DO NOT USE WIRELESS as there are way too many issues using radio waves at any frequency. COME ON MOTOROLA FIX THIS ISSUE...

Besides I want to use the USB Cable to Power (Charge) my phone...The Phone Portal part works fine it's when I choose None or USB Mass Storage I get the "MTP USB device failed"...It's more of a Frustration then anything else.

MrDave007 · Sep 13, 2013

Humm...MIGHT just be the USB Cable. Try a different one. I just did and IT WORKED

WOW

Oops Worked One Time...Spoke Too Early

MrDave007 · Sep 13, 2013

Found a Fix for this issue. Here's a PDF Document of how to fix this issue.
This worked for me just perfect. Seems Windows has a Driver Mismatch.
http://www.angelicwebs.com/ssl-images/MTP_USB_Device_Fail-FIX.pdf

MrDave007 · Dec 27, 2013

MrDave007 said:
Found a Fix for this issue. Here's a PDF Document of how to fix this issue.
This worked for me just perfect. Seems Windows has a Driver Mismatch.
http://www.angelicwebs.com/ssl-images/MTP_USB_Device_Fail-FIX.pdf

This For Sure Works 100% Perfect Every Time. WOW. Thank You Google.com for finding what I posted...ROF LOL

BUG66 · May 18, 2014

As your device is connected turn it off and on again, worked for me!

Chad Bedford · Jul 18, 2015

MrDave007 said:
Found a Fix for this issue. Here's a PDF Document of how to fix this issue.
This worked for me just perfect. Seems Windows has a Driver Mismatch.
http://www.angelicwebs.com/ssl-images/MTP_USB_Device_Fail-FIX.pdf

I have just recently started having this same problem...5 days ago, my Samsung linked just fine with my HP PC w/ Win7 & 64bit. But now everything i have tried from forums and other wesites fail to produce results. One thing that happened recently was that Windows tried to update but failed, and said something like "Reverting back....." I have had several update problems with my PC, but none ever interfered with my MTP USP device(s). Today is July 18, 2015, so a lot may have changed since your 2013 post...the link in your post now does nothing but give me the 404 of death...and I was REALLY hopeful...any ideas? I have tried all the usual things...removing the drivers to let windows reinstall, uninstalled and reinstalled the SAMSUNG_USB_DRIVER_FOR_MOBILE_PHONES (v1.5.45.0)....I am LOSING MY MIND!!! I don;t know how it can just stop working out of the blue! Any help would greatly appreciated. Chad Bedford
PS: I do have Airdroid, but I simply don't like the idea of my files flying through the air...I want a harrdline connection.

Help MTP USB device fail

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