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Help Galaxy Exhibit T599N Stuck on a Website

Damien French

Lurker
Dec 13, 2014
1
0
Need help on this!

  • I clicked on an add from a website
  • I accidentally hit "ok to download video"
  • No matter how many times you hit the "ok to download video," this popup never goes away
  • The page is permantly locked on a shopping site and there is no web browser window. I repeat, there is NO WEB BROWSER WINDOW at the top
  • Removed battery, card, rebooted, nothing helps
Please help!
 
Hello there Damien!
Not sure if this will help but perhaps clearing the cache via recovery can help.
Otherwise, if all else fails you'll need to reset the device via recovery.
So, try this first:
  1. Turn off the device.
  2. Press and hold the following three buttons at the same time:
    • Volume Up key
    • Home key
    • Power key
  3. When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and theHome key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight 'wipe cache partition.'
  6. Press the Power key to select and wipe the cache.
  7. With 'reboot system now' highlighted, press the Power key to restart the device.

Edit: by the way, just in case more help is needed, I moved this to your device forum;)
 
Upvote 0
Need help on this!

  • I clicked on an add from a website
  • I accidentally hit "ok to download video"
  • No matter how many times you hit the "ok to download video," this popup never goes away
  • The page is permantly locked on a shopping site and there is no web browser window. I repeat, there is NO WEB BROWSER WINDOW at the top
  • Removed battery, card, rebooted, nothing helps
Please help!
You can also try going under settings>>applications>>>browser>> clear data. And see if that helps
 
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