Help Can anyone help with kies software?

petitegina · Jul 23, 2015

Greetings:
I have a galaxy mini 3 and an HP probook windows 7 pro 64 bit.

In February I downloaded kies to my notebook and used it without any problems whatsoever. I backed up my phone, transfered photos. Just basic stuff.

I had to get a new hard drive, and all my files were migrated over, plus I had everything backed up. Ever since then, the kies software does not connect to my phone. I am at such a loss what this could be. I uninstalled and reinstalled the software.
I also have Kaspersky security suite, so I tried turning that off in case that was the problem. NOT.
Could this be a setting in my phone that I am not aware that I might have accidently changed? Do you know if there is some setting you must have in your phone?
Does anyone have any other suggestion? I really want something simple like kies in which I can use my notebook, because this phone's screen is very small.
My notebook recognizes my phone, it asks if I want to use Windows Media Player to sync video, which I have done (when Kies was working) but it had nothing to do with Kies.
Any help, ideas, suggestions are appreciated. Samsung is of NO help whatsoever because I bought this as an unlocked phone.
thanks,
Gina

funkylogik · Jul 23, 2015

When you plug your phone into Kies and pull down it's notification drawer, does it give you options of a "mode" to connect in?

petitegina · Jul 23, 2015

Yes, and I tried that. It has a graphic at the bottom of options of how to connect, one is with a USB cable, which I use. And the file drop down. I think there is something in the phone settings that might be preventing it from being recognized. It is just a hunch. All I get is this box asking if I want to download switch which isn't pertinent.

funkylogik · Jul 23, 2015

Do you have Developer Options activated in the phone Settings?
If so, either turn on or off "USB Debugging" and see if that helps.
If you don't have Dev Options, go to Settings, About Phone, tap the "build number" like 7 times until it says "you are a developer", back out and you should now have a new setting, Developer Options (you have to turn them on with the switch at top)
DONT mess with anything else in there unless you're sure you understand it :thumbsupdroid:

funkylogik · Jul 23, 2015

On my phone it's called "Android Debugging" but I think it's called USB Debugging on Samsung

petitegina · Jul 24, 2015

This is a stupid question, but what does debugging do? I have not heard of that. What role does it have in the phone?
thanks,
Gina

petitegina · Jul 24, 2015

funkylogik said:
When you plug your phone into Kies and pull down it's notification drawer, does it give you options of a "mode" to connect in?

There is no notification drawer at all.

SavageRobot · Jul 24, 2015

Sounds like you probably need to reinstall the drivers seeing as you changed hard drives. Enter your model number in the search box in middle of this page. SHould take you to page for downloads for your phone and just select the drivers install.

SavageRobot · Jul 24, 2015

I actually couldn't find them on that site :/ I assume you meant the S3 mini? If so and you can't find drivers on above, try the download link here

petitegina · Jul 24, 2015

SavageRobot said:
I actually couldn't find them on that site :/ I assume you meant the S3 mini? If so and you can't find drivers on above, try the download link here

Hello
I have tried before to reinstall the drivers. When I go to download the driver, I get the message that it is already installed. But I waited and got a box that said "installing usb driver" and I let it go. I was doing other things so I did not watch the bar's progression, but when I looked at it it said "finish" and so I did.
Here is the moment of truth: I am going to see if this is it, but honestly, I do believe I have the driver because I see it in my download list.
Wish me luck isn't this enough to make one scream?
Gina

petitegina · Jul 24, 2015

Hey! I never paid attention to this before, but just above my "about device" says "developer options." If I don't use it, I leave stuff alone.
So, when I open up developer options, I see "USB debugging" is checked. Is it supposed to be? I have never messed with this. I do not know what it is about.
I also see "select app to be debugged"
What does this mean, can anyone explain? I can google it but would help if people who use this can explain. If I uncheck debugging might that make kies connect? Is there anything else that might stop working?
Gina

petitegina · Jul 24, 2015

Well that was not it. I unchecked debugging, and it still does not connect to kies software. What it does is want to connect to windows media player.
I did use that to sync video.
this is a screen shot of the error message I get.
(also interesting reading about debugging -- it can open your phone to hackers. I did not know that).
I hope this is not too small or too big.
Gina

Help Can anyone help with kies software?

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