MotoX Pure Edition Arrived to Today - Broken...

zombdroid · Sep 17, 2015

My device arrived in pristine physical condition...at least to the naked eye. During my initial setup, the keyboard started to malfunction, clicking a single little sent multiple presses. I restored to factory defaults and it happened again. After 9 different people at Motorola, no kidding, I finally found someone to help me process an RMA. Looks like 2 and 1/2 weeks until I see a replacement. At first, they wanted to charge me $25, non refundable to hang onto the device until the new one arrived.

The phone is usable...I found by trial and error that when it starts to glitch, I shutdown the screen and when I bring it back online, it is fine for a while. Texting is a real pain. Oh well.

kokiangel · Sep 17, 2015

Oh, no!

Suzi_Derkins · Sep 17, 2015

That is the exact issue a reviewer had.

rushmore · Sep 18, 2015

There seems an obvious trend here. Multiple forums are reporting it from some different users and two reviews mention it. Seems a quality control issue.... I guess that is obvious.

inkdesigner · Sep 18, 2015

This is highly disappointing. You would have thought that this being their first time out selling without involving the carriers in that sales process (at least for the Moto X) that they would have done everything possible to make sure issues like this would not occur.

The_Chief · Sep 18, 2015

They're manufactured in Shenzen, China. Any questions? :mad:

DevinNJ · Sep 18, 2015

The_Chief said:
They're manufactured in Shenzen, China. Any questions?

After 18 hours into a 20 hour shift, the 11 & 12 year olds get tired. In all seriousness, I'm kinda disappointed I was really hoping for better from this phone. It seems like people are having these type of issues from what I've been reading.

rushmore · Sep 18, 2015

Question is are the issues batch related, or random screw ups on the production line? Seems kind of high samples, but key word being Seems.

Rockinfigs · Sep 19, 2015

i couldnt even test mine out to see if the keyboard worked..When i opened my box up i noticed the bottom speaker accent was loose and about to fall off. I RMA the phone and sent it the same day i got it..i asked for a credit so i can order a new phone..well i find out that they processed a full refund..so instead of waiting for a quick credit i had to wait for a refund which took 5 days..anyways not hearing about the keyboard im not sure if i want to order this phone again..might just wait for the nexus 5x or nexus 6

The_Chief · Sep 20, 2015

I have decided that if my Moto X Pure comes in broken from the factory, I'll also wait for one of the new Nexi. Motorola had the chance of a lifetime to revolutionize the industry with a powerful, unlocked Android device... and it seems more and more that shoddy production practices are ruining their opportunity for greatness. I realize that we're only hearing about the few bad ones here among an untold quantity of phones sold: but a lot of people don't know we're even here. I would be curious to find out the actual percentage of bad phones to the total of all phones sold. Seems more and more like these broken phones are the rule, not the exception.

rushmore · Sep 20, 2015

My device has none of the apparent issues that others have reported. Solid device so far.
The exfat formatted 200gb card also works great in the Pure.

BenjaminH · Sep 20, 2015

Mine has been great so far. I think in the next few weeks we'll get a better sense of the defect rate fwiw.

rivera02 · Sep 20, 2015

rushmore said:
My device has none of the apparent issues that others have reported. Solid device so far.
The exfat formatted 200gb card also works great in the Pure.

You replacing the note 4? I'm interested to hear how you think they compare. I entertained picking up an x pure just because it's so cheap but not sure the screen and power wouldn't be a step back.

zombdroid · Sep 21, 2015

Update, I just received notice that my replacement phone will be here by Wednesday, September 23. Won't have to wait until October 2nd.

rushmore · Sep 21, 2015

rivera02 said:
You replacing the note 4? I'm interested to hear how you think they compare. I entertained picking up an x pure just because it's so cheap but not sure the screen and power wouldn't be a step back.

The display is great on the Pure. Not as deep blacks, but frankly it is not noticed after a short use. One big point for the Pure is with VR content, since zoomed up the Note 4 pentile is a screen door dot mess. Pure blows it away for VR.

The battery life is still up in the air, but seems less than the Note 4. I need another week to confirm. The device is faster than my Note 4.

zombdroid · Sep 22, 2015

Update: The phone arrived a day early, so I completed the setup and the screen is working great.

MotoX Pure Edition Arrived to Today - Broken...

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