Help SD card problem (Moto X Pure)

zphelp · Oct 1, 2015

I've had the phone about a week and a half and keep having the same problem. The SD card will be recognized for the first few hours, but I will then get a "damaged sd card" message. The same thing happens every time I restart the phone. I've tried reformatting it, using it on my laptop, factory resetting my phone etc, the sd card works, just not in this phone. Should I wait for the 6.0 update to see if it fixes anything or try to get a new phone?

glc · Oct 2, 2015

Maybe you have a counterfeit SD card.
install SD Insight and see if the card is what it claims to be.

zphelp · Oct 2, 2015

glc said:
Maybe you have a counterfeit SD card.
install SD Insight and see if the card is what it claims to be.

That seemed to be it. It was brand new 128 gb SanDisk card that was giving me the problem. But my old off brand sd card I was using in my Galaxy S5 seems to be working after I restarted the phone. Pretty odd if you ask me, is there any 128 gb sd cards you could personally recommend?

chanchan05 · Oct 2, 2015

Well, you have to be sure that the phone supports 128GB cards in thr first place.

zphelp · Oct 2, 2015

chanchan05 said:
Well, you have to be sure that the phone supports 128GB cards in thr first place.

I double checked online and it does. I must have got a bad sd card can be my only guess seeing as how my old card works.

chanchan05 · Oct 2, 2015

Yeah. You should try getting a refund or something if that's the case.

Kibaikasu · Oct 2, 2015

I've actually had a lot of bad experiences with 128gb SD cards and a good chunk of different devices. After you use it and take up about a quarter of the memory, the device will stop reading the card. This is not an issue with a PC, meaning that certain phones take issue with these cards. So far, I've managed to replicate the issue with 2 LG G3's, a Galaxy S5, and a Galaxy Note 4. Apparently these devices have difficulty reading cards that have too much memory. I would recommend switching to a 64gb SD card, I have yet to find issue with these cards on any of the devices I've tried them on.

Slug · Oct 2, 2015

The G3, S5 and Note 4 all support 128GB cards according to the manufacturers' specs, and I've actually seen a Note 4 using a 128GB Sandisk Extreme, so the problem may well be with the card(s) rather than the devices.

Kibaikasu · Oct 2, 2015

Oh I know, I've seen the specs, and like I said, I did try 128GB cards in them. They'll read em for a while, but eventually the only thing they will detect is that the card is mounted, but it won't actually read any of the memory. Tried 3 different brands of 128gb SD cards and replicated the issue on all 4 devices. It's why I've thus far stayed at 64gb SD cards for now and have recommended the same while at my job.

rushmore · Oct 3, 2015

The new Pure works great with 128GB and 200GB Sandisk cards formatted Exfat.

Help SD card problem (Moto X Pure)

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