I'm using the OG Moto X (2013) on Verizon Wireless. Today, out of the blue, I am no longer able to change my screen lock to either None or Swipe. The options are grayed out and a message states "Disabled by administrator, encryption policy or credential storage".
With VZW Tech Support, have tried the following:
Deactivated all device administrators
Removed all credentials
Stopped Google Play services and restarted
Uninstall updates to Google Play services
The last time I tried it was a week and a half ago (12/4) and had no problem. Very little has changed since then as far as the phone and apps are concerned. Phone is not encrypted. I have not installed Android Pay (which I hear has something to do with this) and haven't installed any new apps in the last couple of weeks. I have gotten some app updates including one for Google Play services (which led the tech to try some of the above-mentioned changes).
VZW is now recommending a factory reset which I'm trying to avoid unless absolutely necessary. Does anyone have any ideas/workarounds/fixes on this?
Happy Holidays,
Mike
With VZW Tech Support, have tried the following:
Deactivated all device administrators
Removed all credentials
Stopped Google Play services and restarted
Uninstall updates to Google Play services
The last time I tried it was a week and a half ago (12/4) and had no problem. Very little has changed since then as far as the phone and apps are concerned. Phone is not encrypted. I have not installed Android Pay (which I hear has something to do with this) and haven't installed any new apps in the last couple of weeks. I have gotten some app updates including one for Google Play services (which led the tech to try some of the above-mentioned changes).
VZW is now recommending a factory reset which I'm trying to avoid unless absolutely necessary. Does anyone have any ideas/workarounds/fixes on this?
Happy Holidays,
Mike
