Help Your device has been modified. Software updates are not available

toronto_sv · Feb 21, 2016

I need help with subject line error - "Your device has been modified. Software updates are not available" on my Galaxy S4 which is Fido Network. I got this through contract and did not try to root or modify. I searched everywhere and tried many suggested options like reset in recovery mode, cleared casche in safe mode, removing SD and SIM card but keep getting above message when I try to update my software. The phone work perfectly fine but stuck on Kitkat.

Any suggestions on this?

argedion · Feb 21, 2016

toronto_sv said:
I need help with subject line error - "Your device has been modified. Software updates are not available" on my Galaxy S4 which is Fido Network. I got this through contract and did not try to root or modify. I searched everywhere and tried many suggested options like reset in recovery mode, cleared casche in safe mode, removing SD and SIM card but keep getting above message when I try to update my software. The phone work perfectly fine but stuck on Kitkat.

Any suggestions on this?

If you haven't done anything to the phone then I would take it back to who I got it from and show them what it is doing. They should be able to fix it for you or at the very least help you get the manner resolved.

toronto_sv · Feb 21, 2016

argedion said:
If you haven't done anything to the phone then I would take it back to who I got it from and show them what it is doing. They should be able to fix it for you or at the very least help you get the manner resolved.

The warranty is already over and they r not ready to help

KOLIO · Feb 21, 2016

toronto_sv said:
I need help with subject line error - "Your device has been modified. Software updates are not available" on my Galaxy S4 which is Fido Network. I got this through contract and did not try to root or modify. I searched everywhere and tried many suggested options like reset in recovery mode, cleared casche in safe mode, removing SD and SIM card but keep getting above message when I try to update my software. The phone work perfectly fine but stuck on Kitkat.

Any suggestions on this?

Install this app:
https://play.google.com/store/apps/details?id=com.bryancandi.knoxcheck&hl=en
If it indicates 0x1,then,the device has been tampered with.
Since you haven't done so yourself,someone,whether a store employee,or,if you got the device used/refurbished,someone else/previous owner,has tampered with it.
I'd escalate this matter until I got it resolved,whether it's under warranty or not.
The least they could do is replace with a refurb that hasn't been tampered with,whether it's this model of phone,or,something equal in value.
Even if the exchange comes w/o any warranties,I'd consider it a good-faith offer & take 'em up on it.

toronto_sv · Feb 21, 2016

I tried doing all that but no luck. Is there any other way to get updates?

KOLIO · Feb 21, 2016

toronto_sv said:
I tried doing all that but no luck. Is there any other way to get updates?

Update with ODIN,here's the root section for the S4,just ask/look around,should be able to find all the info you need there:
http://androidforums.com/forums/root-samsung-galaxy-s4.3110/

toronto_sv · Feb 21, 2016

KOLIO said:
Update with ODIN,here's the root section for the S4,just ask/look around,should be able to find all the info you need there:
http://androidforums.com/forums/root-samsung-galaxy-s4.3110/

KOLIO - I tried asking in that forum about how to root Fido S4 but no luck. Is there a special process to do it?

KOLIO · Feb 21, 2016

Here's a better starting point for ya,the Fido model is specifically discussed & links for root/roms & Odin:
http://androidforums.com/forums/root-samsung-galaxy-s4.3110/

Help Your device has been modified. Software updates are not available

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