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Mail has stopped unexpectedly - HTC

Dred Llama

Lurker
Feb 11, 2016
1
13
Hi all,

Recently had issue with my phone's built-in mail app. Any account that was attached to it would crash anytime I tried to reply to an email. I would get the following message: "Mail has stopped unexpectedly. Would you like to send an error eport to HTC? This will help us improve our products." I ran the gamut with this thing. I removed the accounts and then re-added. You can't uninstall the mail app as it it part of the operating system. Got on with T-Mobile and they suggested backing up and doing a factory reset. Did that, same problem after reset. Got on with HTC, they said I needed to reinstall the operating system. Did that, problem with email still present. Finally found a post that said an update was to blame for the whole thing. Click on the Play Store App, go to My Apps and Games, then look for an update called Android System WebView. Uninstall the update. As soon as I did that, mail worked normally again.

Hope that helps anyone so you don't have to wipe a phone twice like I did.
 
Thank you so much. I had the same problem and came across your post and figured I give it a shot and it worked. Thank you once again.
Hi all,

Recently had issue with my phone's built-in mail app. Any account that was attached to it would crash anytime I tried to reply to an email. I would get the following message: "Mail has stopped unexpectedly. Would you like to send an error eport to HTC? This will help us improve our products." I ran the gamut with this thing. I removed the accounts and then re-added. You can't uninstall the mail app as it it part of the operating system. Got on with T-Mobile and they suggested backing up and doing a factory reset. Did that, same problem after reset. Got on with HTC, they said I needed to reinstall the operating system. Did that, problem with email still present. Finally found a post that said an update was to blame for the whole thing. Click on the Play Store App, go to My Apps and Games, then look for an update called Android System WebView. Uninstall the update. As soon as I did that, mail worked normally again.

Hope that helps anyone so you don't have to wipe a phone twice like I did.
 
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Dred Llama... OMG, thank uuu, thank uuu, thank uuu... I had the exact same issue verbatim w my HTC M7.. and uuu my dear are a lifesaver!!!! I had the mail trouble as u described for several days - searching here for suggestions w/no avail until ur post. Don't take this the wrong way but I could just hug uuu - Thanx a million !!!

My M7 just recently started lagging w/texts, any advice... Should I delete some?
 
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Hi Dred,

Thanks a lot for going through all that trouble, helping us!

I had the same problem on my M8s, which sent me through the roof!

It is also very disturbing it was Google that created the problem by an update. Do they not TEST at Google, or HTC?!
(Are you awake over there? Please read this. And please send Android 6, HTC. And please make that update process not so stupid, allow us to directly update from Google!)

I followed your advice and the problem went away.

What made it extra frustrating was that I installed Outlook as a workaround, but did not manage to get that working either. I experienced it as very user unfriendly to get it to work with an (even already existing) IMAP account.
 
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Vielen Dank!!!

I wasted three hours today at two different Vodafone stores. After waiting 20 minutes at the 1st one (Rösrath), I explained the problem, showed him the error and, He said keine Ahnung (no idea) and handed the phone back. I asked him what I should do and he again said, no idea.
So I went to another Vodafone store (Troisdorf) and waited again. This time the person was much more helpful. He said: "It's a technical problem. Come back Monday when the technical guy is here."

I probably would have tried all the things you did and still not fix it.

You probably save me days to get it working again.

Since it worked fine for a year and then didn't, I sort of reasoned that it had to to with some update to something. A good reason to have automatic app updates turned off.

At first, there did not seem any clear way to figure out if it was an HTC issue or some other vendor issue. Glad I found your post and still kicking myself for not first just researching the problem myself.



Thank you
 
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Hi all,

Recently had issue with my phone's built-in mail app. Any account that was attached to it would crash anytime I tried to reply to an email. I would get the following message: "Mail has stopped unexpectedly. Would you like to send an error eport to HTC? This will help us improve our products." I ran the gamut with this thing. I removed the accounts and then re-added. You can't uninstall the mail app as it it part of the operating system. Got on with T-Mobile and they suggested backing up and doing a factory reset. Did that, same problem after reset. Got on with HTC, they said I needed to reinstall the operating system. Did that, problem with email still present. Finally found a post that said an update was to blame for the whole thing. Click on the Play Store App, go to My Apps and Games, then look for an update called Android System WebView. Uninstall the update. As soon as I did that, mail worked normally again.

Hope that helps anyone so you don't have to wipe a phone twice like I did.
Wicked Mate! It worked
 
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Hi all,

Recently had issue with my phone's built-in mail app. Any account that was attached to it would crash anytime I tried to reply to an email. I would get the following message: "Mail has stopped unexpectedly. Would you like to send an error eport to HTC? This will help us improve our products." I ran the gamut with this thing. I removed the accounts and then re-added. You can't uninstall the mail app as it it part of the operating system. Got on with T-Mobile and they suggested backing up and doing a factory reset. Did that, same problem after reset. Got on with HTC, they said I needed to reinstall the operating system. Did that, problem with email still present. Finally found a post that said an update was to blame for the whole thing. Click on the Play Store App, go to My Apps and Games, then look for an update called Android System WebView. Uninstall the update. As soon as I did that, mail worked normally again.

Hope that helps anyone so you don't have to wipe a phone twice like I did.
That fix was just what the doctor ordered. HTC One M9 with Sprint and I was just about to go to a Sprint store until I read this post. THANK YOU very much.
 
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Kudos, Dred Llama!! Your fix was spot on! My HTC One M8's mail kept shutting down when I tried to reply to or forward messages. This happened all of a sudden yesterday morning. Rebooting and restarting the phone didn't work. I discovered this discussion thread and tried Dred Llama's fix, but accessed the app via my Settings> App Manager>Android System WebView.
UNINSTALLing (disabling alone did not work) Android System WebView corrected the problem IMMEDIATELY!! What a relief! Thanks!!
 
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A follow-up to this issue: all was well when I had uninstalled Android System WebView. Then I got on the plane and had to shut down my phone...when I turned it back on, my Mail had the same shut down when I tried to reply to a message. When I checked my Apps, Android System WebView had been installed again! Uninstalling fixed it, again, but does anyone know how to prevent the phone from installing it??
 
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A follow-up to this issue: all was well when I had uninstalled Android System WebView. Then I got on the plane and had to shut down my phone...when I turned it back on, my Mail had the same shut down when I tried to reply to a message. When I checked my Apps, Android System WebView had been installed again! Uninstalling fixed it, again, but does anyone know how to prevent the phone from installing it??

You have to go into Google playstore - settings- turn off auto updating
 
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