Help Att $650 switcher program issues.

I haven't tried chat, but yeah they keep telling me my line has to be active for 45 days first to be eligible which I understand but I don't get why it still doesn't show my status for my credit?? It says no submission can be found and iv called literally like 10 times!!!!!

For sure, like each rep I talked to told me something different one of the reps even transferred me to a totally different department that had no clue about any rebates all they did was online account help like forgotten passwords etc...

UPDATE: So on April 1st (the 45th day) as stated in their stupid fine print it did finally show a status of my submission on the website. Prior to that though out of the 30 or 40 times I called and spoke to manager after manager none of them could tell me anything other than what there manual said... so I was highly frustrated especially since I switched to AT&T on February 16, my verizon bill came and I submitted it on March 06 but long behold at&t did not allow the submission process to even begin until I had there service for 45 days... so my bill was finally submitted to their 3rd party people to process... so today I get a text message stating my rebate was recieved and to please allow 8 weeks for processing.

Now this is EXTREMELY FRUSTRATING!!!!! Because I switched on February 16, which started the clock for my verizon bill to be due... my verizon bill was due March 28th, at&t didn't even show my submission from March 06 until April 01, and now today April 02 they send me a text saying it was recieved and to allow 8 more weeks to process. So in the mean time that's basically 2 months my verizon bill will be past due so I will be calling them Monday to try and keep them from going to the credit bureau until I finally get my switcher money from their competition!!!!

AT&T sure knows how to treat new customers.... it would be nice if in their fine print they would have mentioned after switching I'd have to pay my old carrier off first or wait 3 months and risk them going after my credit because at&t will take 3 months to process your damn rebate!!!!!!

Well I understand that, and unfortunately agree with you. But it would have been nice to know this oh I don't know from the jump considering with these installment plans you could owe close to $1,000 per phone give or take $100-200.00

Let alone this whole buying out contract business hasn't been around as long as you made it seem to be fair. And this is my first time ever doing this rodeo let alone with at&t whom I have never had service with.