Anyone get their Gear VR

bhl62 · Apr 21, 2016

bhl62 said:
No tracking email from the shipper but got an email notification from FedEx yesterday that they picked up a package from Indiana that will arrive tomorrow, so presume those are my Gear S2's. Creating accounts on FedEx and UPS has really been useful for stuff like this!!

Received a box with one S2 (I submitted two) so presume they are shipping them out separately as they become available.

I didn't realize it is a 3G device that can be activated on the VZW network as a separate device, but found instructions on the website which indicates that activation is optional and can be used with only Bluetooth. Have to check it out when I get home this evening.

Shootr · Apr 22, 2016

Shootr said:
This reply just came through:

Hello,
Thank you for your inquiry, your gift submission has been received. There are no tracking numbers at this time.

If your submission has been approved, your estimated shipping date and tracking information may be found by entering your email address in our Submission Status Tool, which may be found here: https://promos.samsungpromotions.com/info/checkstatus

Please note that tracking numbers will not be available until packages are actually shipped. If you have received a confirmation of approval email but you do not see an estimated shipping date in the Submission Status Tool, we ask that you please check back after a few days as your estimated shipping date must be calculated. We cannot make any changes to the estimated shipping date, including expediting or holding delivery for any reason.

If you have any questions please let us know.

Thank you,
PrizeLogic Support

This is the "status" at the above link:

Congratulations! Your submission has been approved and your gift has been processed and is currently in route

Eh, just hoping for the best...

Aaaaand now the website says this:

Congratulations! Your submission has been approved and we are currently processing your gift for delivery.
Shipping Date Estimate: Pending

As before, all I can react is "eh..."

Bloomy6 · Apr 22, 2016

I have had each of the two responses now twice on the status update

Shootr · Apr 29, 2016

Showed up unannounced yesterday via FedEx - just sitting on the doorstep all afternoon. Status on website still says pending - figured that wasn't a solid portal to rely on.

But the Gear S2 is quite fun - digging it so far!

MisterEd51 · Apr 29, 2016

bhl62 said:
No tracking email from the shipper but got an email notification from FedEx yesterday that they picked up a package from Indiana that will arrive tomorrow, so presume those are my Gear S2's. Creating accounts on FedEx and UPS has really been useful for stuff like this!!

I received an email from "Samsung Promotions" on Monday March 28. It said something like:
Your Gift is on the Way
Your free gift* has shipped! Your tracking information is below for your reference:
Tracking Number: 940851680123456

I used the FedEx tracking number in the Samsung email to verify it would be coming the next day Tuesday March 29. I probably had enough time to track it with FedEx because the shipping process started the previous Friday.

After you find out it is coming you can track it without a FedEx account. However if you already have a FedEx account you can sign up with FedEx Delivery Manager and signify that you want to be notified when there is a package being sent to you.

Bodycount · May 2, 2016

My second already came and sold on craigslist.

Maybe they should have offered a pick between two or three different "gifts" instead of forcing the VR on everyone.

malibu02 · May 24, 2016

Shootr said:
Aaaaand now the website says this:

Congratulations! Your submission has been approved and we are currently processing your gift for delivery.
Shipping Date Estimate: Pending

As before, all I can react is "eh..."

I feel like the last man standing!
We are at the end of May and I have gotten this notice as well as in transit and approved and all the other crap.
I am not a reseller just looking for some kind of date range.
When I contact them I get nothing but the canned Reponses about NOTHING. I applied in March and got several approved notices but not even an estimated ship date other than a few stating in transit but then changed to how hard they are working on reviews. Since this seems to have dropped off the discussion does that mean everyone has gotten their stuff or just given up?

droidman40 · May 24, 2016

Hi Malibu

Here is an email I got from someone at Prizelogic.
Send this person an email or call them and ask them what is going on.

Shelby Rothenberg <srothenberg@prizelogic.com>
Apr 13

Hi Mark,

Thank you for reaching out to our team.

I looked into your inquiry and do want to apologize for the delay. It was after speaking with my team, the delivery status has since changed back to pending. I can confirm you should receive the final update with the shipping/tracking information sometime next week.

If you do not receive this update, please do not hesitate to reach out to me directly, and I will look into this and assist.

Best Regards,

Shelby

Shelby Rothenberg | PrizeLogic | Assistant Account Executive

[O] (248) 663-8806

malibu02 · May 25, 2016

droidman40 said:
Hi Malibu

Here is an email I got from someone at Prizelogic.
Send this person an email or call them and ask them what is going on.

Shelby Rothenberg <srothenberg@prizelogic.com>
Apr 13

Hi Mark,

Thank you for reaching out to our team.

I looked into your inquiry and do want to apologize for the delay. It was after speaking with my team, the delivery status has since changed back to pending. I can confirm you should receive the final update with the shipping/tracking information sometime next week.

If you do not receive this update, please do not hesitate to reach out to me directly, and I will look into this and assist.

Best Regards,

Shelby

Shelby Rothenberg | PrizeLogic | Assistant Account Executive

[O] (248) 663-8806

Thanks Mark !!!

Bodycount · May 25, 2016

On a side note, it only took Tmobile just over 10 weeks to ship out my BOGO debit card refund. I still don't have it but the website is saying it's shipped. Never had a rebate take this long before. Will use it to pay off the "free" S7 I got and then shut down the extra line I had to get with it. Will save me over $50 a month on my bill.

bhl62 · May 25, 2016

I got both my S2's about a week apart although I submitted both at about the same time. In both cases I got notification from Fedex that they had been shipped before I received them. I got Prizelogic's email for the first one several hours after it arrived, and never got anything from them for the second shipment.

There was email at one point saying deliveries may stretch into summer due to the 'unexpected' demand so don't give up hope yet!

malibu02 · May 25, 2016

droidman40 said:
Hi Malibu

Here is an email I got from someone at Prizelogic.
Send this person an email or call them and ask them what is going on.

Shelby Rothenberg <srothenberg@prizelogic.com>
Apr 13

Hi Mark,

Thank you for reaching out to our team.

I looked into your inquiry and do want to apologize for the delay. It was after speaking with my team, the delivery status has since changed back to pending. I can confirm you should receive the final update with the shipping/tracking information sometime next week.

If you do not receive this update, please do not hesitate to reach out to me directly, and I will look into this and assist.

Best Regards,

Shelby

Shelby Rothenberg | PrizeLogic | Assistant Account Executive

[O] (248) 663-8806

malibu02 · May 25, 2016

I managed a customer service dept. with 100 + employees and I have to say prize logic have come up with more ways to not answer questions than I ever thought of.
3/21 Submitted all required information and received confirmation confirming receipt
4/18 Received another confirmation submission approved
5/5 received notice to activate S2 (which I have nor received)
5/9 received response to status question "all was well"
In between when checking status got response "in transit" and "being prepared for shipment" or "in transit"
I realize this promotion kind of blew up way more than anyone expected and I am trying to be patient.
I am not a reseller and just trying to be patient but I also know after years of managing 100+ customer service department upper management usually comes with a non-committal canned response that will not require labor for research or commitment from the call center. I do know Samsung / Verizon Have data on units committed, production schedules, order dates, shipping schedules and could predict pretty accurate fulfillment schedules. I would be happy with a 1 or 2 week window for delivery.
Dave O.

evotitans · May 27, 2016

Oddest thing, received my VR yesterday, haven't bothered to check the promotion site in a while since it's been sitting at pending for a month.

Had an unexpected package delivered yesterday, thinking maybe it was a late bday present. Low and behold, its the VR. Haven't really tried it out much though.

NuTech39 · Jun 5, 2016

I submitted my info to this promotion on March 9th and got an acceptance email about 1 week later. After that I got nothing until a few weeks ago when I received an email to activate my device, which I haven't received yet. It's now June 5th and my status is still "Pending". I've emailed them a few times and all I get is a generic response about how hard they're working and they gave a link to check my status, which I already had. No useful information at all. When you tell people that items will be shipped in 4-6 weeks and make people wait 2 or 3 times longer than that, it would be nice to be kept in the loop to know whats going on. I've just about given up on this "Promotion" and I think I've purchased my last Samsung device.

jack58 · Jun 6, 2016

Bodycount said:
Maybe they should have offered a pick between two or three different "gifts" instead of forcing the VR on everyone.

They did... you could have went with the watch. I kinda wish I did. My VR has been sitting on the shelf for two months now...

Bodycount · Jun 7, 2016

jack58 said:
They did... you could have went with the watch. I kinda wish I did. My VR has been sitting on the shelf for two months now...

I couldn't pick the watch. Only the VR.

jack58 · Jun 7, 2016

Bodycount said:
I couldn't pick the watch. Only the VR.

Well, maybe it was only Verizon as they offered either one as a choice. Since I had two smartwatches already, I chose the VR. Didn't cost me or you anything... so none of us lost

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