My daughter just throws her phones into her purse, I suppose there are car keys there that could have dimpled the surface.
but, last night, she told me that when it is "cold", ie, has not been used in a while, that it works okay.
that it don't act up until it gets warm, and then it has to be "on charge" to make it go 'wonky'...
she seems to be adapting to my old S5 okay, says it is not worth going back to the M9 "just because",
will wait and see how it plays out if HTC will repair/replace it.
I just personally, have never used any brand but Samsung, so naturally am more comfortable with their menu structures.
an interesting side note on Menu Structure...
My old faithful Samsung Note 4 died when I left it on the truck dashboard in full sun.
@The_Chief had one that is rooted and wanted to move it on, I now have that one.....
the custom ROM Settings/Menu structure in it is different than the stock one, and lacks some features of the OEM menu that I really liked. ie, in the stock menu, you could place your favorite "hot buttons" at the top of the menu.....
on the custom ROM, that feature is totally missing.... sigh, but the 'rooted aspect' over rides the lack of that feature.
Just yesterday, a friend was showing me his new bottom drawer, new Samsung J(x) phone, his very first smart phone.... it was only $160 retail at the AT&T store..... I was showing him how to get around in the menu, and oh wow, did Samsung ever shake things up with that little phone.... none of the really gee whiz features are in it from the S5, just a bare, stripped down, barely usable Menu