I bought mine online at Verizon. It was a normal device upgrade.
Then the recall, then I took it back to my local Verizon store to turn it in.
This just a week or so ago.
The lady at the store marked it up as a return instead of an exchange and basically blew up my upgrade status and I had to go thru the entire process, online, of buying a new one.
BUT, because I save everything I had all of the conversations (online chat help, prices, quoted monthly billing amounts, etc.) saved from my first purchase, and not only did they give me the exact same deal on the new Note 7, but they credited me about $20 in tax difference, making my taxes the same as the first purchase ($68), and because the lady messed up the dates on my original upgrade, the very helpful support guy online at Verizon changed my plan and saved me a heap of money.
I was extremely happy with the outcome.
My original bill was about $160 a month...2 lines and a grandfathered plan.
With the credits and the plan change my bill will be $141 a month for the length of the phone contract, 2 years, and then $36 bucks will drop off of my payments, making my monthly payments just over 100 dollars.
Oh, and that's not including the $25 credit that Samsung, who I have also been in contact with, is giving me for "inconvenience".
I mean, I actually bought the new Note 7, twice, and ended up saving money on the deal.
Apparently there have been so many screw ups in this recall thing, phone returns and exchanges, that the carriers, or at least Verizon, are doing everything they can do to make it up to us. Especially if you talk to them personally and if you are polite and explain your ordeal.
From the time I turned in my phone until I got the new one was about a week and a half.
Not bad.
I for one am VERY happy the phone recall happened.