Accessories Returning Note 7 3rd Party Accessories

Rathamar · Oct 11, 2016

So now that the official Recall is in, does anyone know/heard/have info on if we can receive credit for our 3rd Party accessories? I bought a battery case of of Amazon, and if I am going to be forced to return my phone, I would like credit for it.

My guess is I will not be able to, but I figured I check.

kate · Oct 11, 2016

It looks like if you bought accessories from a carrier store you can return them with your phone, but if you bought accessories separately somewhere else it will depend on the sellers policy. But that's a guess.

Maybe call their recall number to see if Samsung would give you credit.
http://www.samsung.com/us/note7recall/
1-844-365-6197

blackcar · Oct 11, 2016

3rd party cases were hard enough to come by...not nobody is going to invest into future products. they will go with what is stable.

kokiangel · Oct 11, 2016

Personally I'm hoping that the next note will have the same dimensions so we can still use the accessories as well as the gear vr. That would be ideal so long as it doesn't explode too!

The_Chief · Oct 11, 2016

I guess I'll sell my "free" Gear VR, unless Samsung wants to trade it for another 256GB card! Meanwhile, I requested an RMA for the Gear 360... Samsung emailed me back, saying no problem. Just a 15% restocking fee! WRONG ANSWER!

badcatz · Oct 12, 2016

Wrong answer indeed. Samsung should be bending over backwards for any customer caught up in this steaming pile. That is best way to retain any customer loyalty they might have left. Samsung should realize they have a massive uphill battle on their hands and that Apple, Lenovo, Google, LG etc will all be trying to take Samsung's customers away.

Rathamar · Oct 12, 2016

kate said:
It looks like if you bought accessories from a carrier store you can return them with your phone, but if you bought accessories separately somewhere else it will depend on the sellers policy. But that's a guess.

Maybe call their recall number to see if Samsung would give you credit.
http://www.samsung.com/us/note7recall/
1-844-365-6197

Thanks Kate I will do that.

The_Chief · Oct 12, 2016

I called Samsung AGAIN and was promised a call from a supervisor. Within 2 hours I had a FedEx label in my inbox. If they deduct the 15% I'll go ballistic.

The_Chief · Oct 12, 2016

According to our own Phandroid, Amazon is apparently refunding Note 7 accessories purchased there:

http://phandroid.com/2016/10/12/amazon-refund-galaxy-note-7-accessory/

I have emailed Amazon's customer service desk requesting refund of five accessories with five separate order numbers. I will report back in this thread with the results.

EDIT: Within minutes I had five separate return authorizations! Thank you, Amazon!

GeekInTraining · Oct 12, 2016

The_Chief said:
According to our own Phandroid, Amazon is apparently refunding Note 7 accessories purchased there:

http://phandroid.com/2016/10/12/amazon-refund-galaxy-note-7-accessory/

I have emailed Amazon's customer service desk requesting refund of five accessories with five separate order numbers. I will report back in this thread with the results.

EDIT: Within minutes I had five separate return authorizations! Thank you, Amazon!

Chief, I owe you! First for the 256 gig memory card that is being shipped for my second Note 7 promo (I did not think I qualified!) And now for my original case return that I received on 8/15! I thought that was a lost cause! Thank you!!!

The_Chief · Oct 12, 2016

@GeekInTraining why, yes you do owe me! Next time you come through Manchester, Tennessee, dinner's on YOU!

GeekInTraining · Oct 12, 2016

Thank you again!!! Boy this has been a mess. I could have just swapped out the original at Sam's and kept my gift card!

kokiangel · Oct 12, 2016

Ok. All I do is go to Amazon and click on my orders and say return? Am I missing something?

GeekInTraining · Oct 12, 2016

kokiangel said:
Ok. All I do is go to Amazon and click on my orders and say return? Am I missing something?

I called because I ordered my case in early August making it beyond the 30 day return period. They accommodated me. Lol!

The_Chief · Oct 12, 2016

kokiangel said:
Ok. All I do is go to Amazon and click on my orders and say return? Am I missing something?

I went back through all my orders and made a note of all the order numbers of the Note 7 accessories I've purchased. Then I contacted customer service via email, listing the order numbers and items. To do this, go to the bottom of the Amazon page and select HELP. Then select "Need More Help?" and CONTACT US. Select one of the items and choose EMAIL US. Then in the message, list all the accessories and order numbers.

drexappeal · Oct 12, 2016

I've reached out to all places that I've purchased accessories, just to see what they say. Amazon was no problem, for the items that were sold and shipped directly through Amazon, but the 3rd party sold and shipped items are a different story. I'm waiting on responses from other places that I've purchased, but for the most part, I'm chalking everything up to having a few losses in that department. Some of the accessories I purchased, like USB C adapters and one cable, I can use them for other devices I own, so my loss on accessories specific to the Note7 isn't going to be that big and almost too much headache, if the 3rd parties aren't accommodating. I wouldn't blame them either, as it's not their fault Samsung messed up, just sucks for us consumers that weren't intending on having to return our phones.

kokiangel · Oct 12, 2016

I will be keeping my wireless chargers as I am sure they will be used at a later date. Also, I had a custom case made and I will keep that as it is my own design even though the case is now useless. I took GeeknTraining's advice and called Amazon as some of what I bought there was from third parties and they will reach out to those folks on my behalf. As for the rest, I now have shipping labels and can send them back for a full refund. Thanks guys for mentioning the third party accessories!

recDNA · Oct 12, 2016

I bought a case on ebay but failed to save packaging and feel bad for the seller. I mean it isn't his fault. Am i a sucker to just take the loss?

drexappeal · Oct 13, 2016

Many of the vendors I reached out to have been very accommodating, except one is asking me to pay for return shipping, so that one I am just going to toss rather than waste money on paying for shipping which is almost the same price as the case.

Rathamar · Oct 13, 2016

So Amazon was pretty painless to return, no issues at all. I am glad I was able to recover the money I spent as I figured I was out of luck.

Just go to there support page online submit a request and provide your order number and they will refund you. They asked that I ship the product back and I have no issues with that since I cant use it

vectors · Oct 13, 2016

My experience:

Note 7's purchased at Sam's Club for my wife and I.
Pelican cases bought at AT&T Corporate store. (Didn't like the feel, but never got around to selling them privately.)
TGSP's bought at VZW Corporate store.
Otterbox case for me purchased at VZW Corporate store.
Otterbox case for my wife purchased at BestBuy Mobile.

The Returns:

Sam's Club, AT&T, VZW Corporate and BestBuy Mobile didn't bat an eye on the returns. (I had receipts and original boxes/packaging in all cases.) I got all of my money back.

YMMV.

While here, I'd like to thank everyone who shared their knowledge and experiences in the different topics on the Note 7. See you on the S7 Edge forum.

vectorz

The_Chief · Oct 16, 2016

Good news for me! A Samsung rep called me back to make sure that my Note 7 accessories, specifically the Gear 360, got the return authorization I had requested. While I had her on the phone, I asked about the promotional Gear VR I was sent for buying the 2nd Note 7. Did Samsung want it back?

She said no, it's mine to keep and do with as I will. Yayyy! I'll be selling this puppy in short order!

I did get my refund for the Gear VR I had purchased in August. The Gear 360 is with FedEx, heading home. I expect that refund to hit by the end of the month.

kokiangel · Oct 16, 2016

I mentioned earlier that I would take the loss on my custom case but I had already contacted Skinit as it was slightly crooked, barely noticeable but not my perfect design. They had offered to remake and in light of the recall refunded my purchase anyway. I get to keep my design so now I have an empty but very pretty case. That was very nice of them and I will remember and buy from them for my next phone case.

drexappeal · Oct 17, 2016

kokiangel said:
I mentioned earlier that I would take the loss on my custom case but I had already contacted Skinit as it was slightly crooked, barely noticeable but not my perfect design. They had offered to remake and in light of the recall refunded my purchase anyway. I get to keep my design so now I have an empty but very pretty case. That was very nice of them and I will remember and buy from them for my next phone case.

Yup. Skinit was awesome. Didn't even hesitate to refund me for the custom skin I made on the Note7! I really wasn't expecting that, but I've purchased from them so many times in the past and any time I've had to contact the customer support, they've been amazing.

drexappeal · Oct 17, 2016

The_Chief said:
Good news for me! A Samsung rep called me back to make sure that my Note 7 accessories, specifically the Gear 360, got the return authorization I had requested. While I had her on the phone, I asked about the promotional Gear VR I was sent for buying the 2nd Note 7. Did Samsung want it back?

She said no, it's mine to keep and do with as I will. Yayyy! I'll be selling this puppy in short order!

I did get my refund for the Gear VR I had purchased in August. The Gear 360 is with FedEx, heading home. I expect that refund to hit by the end of the month.

Good stuff, chief!

Accessories Returning Note 7 3rd Party Accessories

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