Help Nexus 5X Crashes then, then doesn't reboot properly

Eli Porter · Sep 17, 2016

Just watch this video I recorded with my crappy ass camera. The audio explains everything.

Eli Porter · Sep 17, 2016

UPDATE: I has started to restart after failing to boot, but doesn't get past Google animation in the video.

muppetalert1 · Sep 17, 2016

Make sure your device’s screen is on, then press & hold the Power button.In the box that opens, touch & hold Power off .You’ll see a “Reboot to safe mode” box. Touch Ok.Your device will start up in safe mode. Try using your device normally. Remember, you won’t be able to use any installed apps.

Eli Porter · Sep 17, 2016

muppetalert1 said:
Make sure your device’s screen is on, then press & hold the Power button.In the box that opens, touch & hold Power off .You’ll see a “Reboot to safe mode” box. Touch Ok.Your device will start up in safe mode. Try using your device normally. Remember, you won’t be able to use any installed apps.

Can't, I can't boot into the operating system.

muppetalert1 · Sep 17, 2016

Is it stuck at the Google logo screen, did you root the device, if so make sure the device is backup

Turn off the device.
Press and hold the Volume down button, then press and hold the Power button at the same time until the phone turns on. Release both keys when it does.
Press the Volume down button twice to highlight 'Recovery mode.'
Press the Power button to start recovery mode. An Android robot with a red exclamation mark will display.
While holding down the Power button, press and release the Volume up button. The 'Android system recovery' menu will display. Release Power when it does.
Use the volume buttons to scroll to 'Wipe data/factory reset,' then press the Power button to select it.
Scroll down to "Yes - erase all user data," then press the Power button to select it.
Once the reset is complete, press the Power button to select Reboot system now

Mrohrn · Sep 21, 2016

same problem here but non mentioned above works or fixes the issue... how to you revert to a previous build? only by root/ flashing the device?

Eli Porter · Sep 21, 2016

Mrohrn said:
same problem here but non mentioned above works or fixes the issue... how to you revert to a previous build? only by root/ flashing the device?

I wasn't able to fix to fix it, I used the LGUP you can restore the firmware even the firmware is locked and without root. Here is the link: http://forum.xda-developers.com/nexus-5x/help/req-help-to-unbrick-t3251740

Eli Porter · Sep 21, 2016

Eli Porter said:
I wasn't able to fix to fix it, I used the LGUP you can restore the firmware even the firmware is locked and without root. Here is the link: http://forum.xda-developers.com/nexus-5x/help/req-help-to-unbrick-t3251740

Also, I used my warranty to get a new phone, it arrived today. B.T.W You can be honest with the tech support and tell them you used a restore tool only for phone carrier use, they don't care.

Mrohrn · Sep 22, 2016

yeah i can get a new phone too but seems the problem is software even if google like to say it is Hardware, i have gotten my phone to boot up a couple times... thereby i can say so!

I will try to root/flash it to latest version marshmallow once i manage to boot it again.

https://developers.google.com/android/nexus/images#instructions

Mrohrn · Sep 22, 2016

Well mine stars every now and then again, how do i get it to start? let the battery run out and then connect it to charge from the computer! some how it boots up then...

SiempreTuna · Sep 23, 2016

Funnily enough, I read a story in the press about this issue this morning. Apparently, LG are blaming 7.0 and Google are .. unsure, but having problems with other phones and 7.0.

Sounds like the solution is to revert to Marshmallow .. though I have no idea how you would do that ..

Mrohrn · Sep 23, 2016

Yeah it is a joke that they blame each other!

but how to change root / flash the device can be done like this:

or follow these instructions:

section under the flashing instructions https://developers.google.com/android/nexus/images#instructions

exninja · Sep 23, 2016

Mrohrn said:
or follow these instructions:

section under the flashing instructions https://developers.google.com/android/nexus/images#instructions

Yes, use that link. You don't need root access to flash to a previous version.

Mrohrn · Sep 25, 2016

exninja said:
Yes, use that link. You don't need root access to flash to a previous version.

What do you mean?

exninja · Sep 25, 2016

The video says how to root. You don't need to.

Mrohrn · Sep 26, 2016

Unsure what you mean but managed to flash it back to android 6, and so far for the last hours it is working more then fine.

hopping it will continue like this!

MikeC01 · Nov 13, 2016

I had the same problem. I took the phone out of my pocket one day and it was mysteriously powered down. When I tried to reboot the phone it would get to the Google logo like in the OP's video and then it would shut down again. Booting in safe mode had the same result.

I called the Nexus help line and they walked me through their trouble shooting script which didn't do anything. Then they connected me to LG who offered to repair the phone if I sent it in. Not a great solution for me. So I called Amazon as I had bought the phone there about 10 months prior. After some convincing, they offered to take the phone back and refund me all my money.

Since I was able to get a refund, I ordered a Pixel which so far seems like a far superior phone. If you don't mind the larger price tag, I highly recommend making the jump.

Eli Porter · Dec 28, 2016

justanotherguy said:
just happened to wifes phone.. went right to 7.1.1 last week.
She said it was acting "goofy"
Today, at 98% battery, it powered down and wont reboot....
I tried 3 different charging options... rarely, after pressing the power button for 30-40 seconds , I get the battery outline with the bolt in it.. then it too is gone.
once in 20 tries the "Google" comes up like its going to boot up, then.. gone..
geez, how can this thing brick "just like that"..

I got the same problem on my new 5x it would boot and say it's at 2% when it was really at 30%, sometimes I would let me just stay at 1% for 30ish minutes. I ended up just rebooting it a bunch until I got to the charger. I left it charging overnight and in the morning it seemed to have fixed itself.

exninja · Jan 4, 2017

If the 5X have the same switch as the 5 (which is very likely), the switch is junk. Both my and my wife's 5's developed power switch issues.

mrdeucie · Jan 12, 2017

Experience the same problems with my 5x and used my Nexus Protect to get a new (to me) phone with $80 deductible.

Help Nexus 5X Crashes then, then doesn't reboot properly

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