Latest Security Update Causing Bluetooth Issues

jikhead · Feb 24, 2017

My phone did a security update about 2-3 week ago. It also processed another one this week: not sure if it was the same update or one actually different. The security update is referencing December 1, 2016, system version 24.232.16, and build number 24.49-18-16.

Ever since the first security update and thru now, I've been having issues with bluetooth not working. The phone will say the headset is connected, but it will continue to play audio from the phone. It occurs in all the apps. I have to reboot my phone. Bluetooth is always turned off after a restart; regardless of when I restart it.

Seems to be a bug, is anyone else experiencing this problem? I'm also on Verizon.

Dannydet · Feb 24, 2017

jikhead said:
My phone did a security update about 2-3 week ago. It also processed another one this week: not sure if it was the same update or one actually different. The security update is referencing December 1, 2016, system version 24.232.16, and build number 24.49-18-16. Ever since the first security update and thru now, I've been having issues with bluetooth not working. The phone will say the headset is connected, but it will continue to play audio from the phone. It occurs in all the apps. I have to reboot my phone. Bluetooth is always turned off after a restart; regardless of when I restart it. Seems to be a bug, is anyone else experiencing this problem? I'm also on Verizon.

Thom · Feb 24, 2017

I don't have your model.

Did you Wipe Cache Partition deleting all temporary files and not touching permanent files, installed apps , or settings?

... Thom

Clementine_3 · Feb 24, 2017

I had problems with my Moto X Pure and the September update, but it inexplicably fixed itself. My watch just would not stay connected, I reset it so many times and cleared cache on my phone so many times and it just settled down one day. I was wary of the December update but have had no issues.

None of that helps you but there is an issue. All I can suggest is clearing cache (full phone) and keep trying.

Edit:. Don't forget to pair and un-pair and pair and un-pair a million times too. Ugh

acejavelin · Feb 24, 2017

Do a Network Settings Reset in the Setttings - Backup & Reset, then reboot and clear the cache partition from these directions: https://motorola-global-portal.cust...prod_answer_detail/a_id/107107/p/30,6720,9541 and then unpair and repair device. Actually, you probably shouldn't have to unpair, doing a Network Settings Reset should clear all pairings automatically, as well as all WiFi passcodes.

jikhead · Feb 27, 2017

None of these steps helped. Debating whether to try and do a full phone reset or not....just time consuming.

nyrmetros · Feb 28, 2017

Having the same Bluetooth issue since the latest security update.

ToeJamm · Mar 9, 2017

I also had the same problem. Phone suddenly wouldn't play audio through bluetooth devices. Going into settings the box for Phone Audio was unchecked but would not accept a change. I finally deleted the profile in my car and on my phone. I cleared cache and after several repetitions I finally got it to work again. It has been working now for a few days.

Fishyweb · Mar 11, 2017

Bluetooth also does not stay enabled after a reboot on my phone since that same security update. Very annoying. Will have to set up a Tasker profile to work around it.

jikhead · Mar 14, 2017

I have now recently discovered that my NFC (tap to pay) no longer works either. Every time I try to use it somewhere, I always getting a declined on the card reader machines.

nyrmetros · Mar 15, 2017

Hmmmm something is not right....

Latest Security Update Causing Bluetooth Issues

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