It took a few phone calls, but they are now shipping me a new Droid Turbo 2 free of charge, with a 90 day warranty.
I called one time and they said they'd E-mail me but didn't. What I didn't like is had my purchase date a few weeks earlier, out of warranty. So I called again and this time he (call center representative in the Phillipenes) did E-mail me while I was on the phone. I then sent him the picture, but he didn't get it and finally wanted me to go. I also replied with my Best Buy receipt. Then I called again today and she saw my receipt but didn't see my phone picture I had sent. Maybe eventually she did as she said she'd transfer me over to the Replacement group. However, I got disconnected in the transfer. I called back again later. This person questioned why I sent the receipt as if I was sending it because I was guilty. She then transferred me to the Replacement group. He agreed to replace it; requires a $250 deposit if they send you the phone first, which is fine. Then he also claimed I was out of warranty because of an earlier purchase date and I again told him I had sent a receipt. He couldn't find it. Finally he found it. He said I E-mailed it incorrectly because I had just forwarded the Best Buy E-mail receipt rather than attached it as a PDF. But once he saw the date he said since I was so close to warranty end, I only got 90 days warranty, not 1 year.
I hope they sent me a new one, not a refurbished one. Let's see. Should get here in 4 days.