Google Play Store no longer accessible; Email app also suddenly dead

Lord Vader · Apr 6, 2017

I'm running a 6-month-old HTC 10, unrooted. I've faithfully used Mail Droid Pro as my Email app, never having experienced a problem. Until tonight. About an hour ago when I went to check an Email I was expecting, I saw on the bottom of the screen this never before seen message:

License is expired or can't be found.

BUY CHECK LICENSE

Now, I bought the Pro version of this Email app, so there is no further license to have to "buy." Regardless, I pressed the "check license" button and absolutely nothing happened. So then I pressed the "buy" button, and the app redirects to what is supposed to be the Google Play Store app. However, all that comes up is a totally blank, white screen, with which I can do nothing. I can get back to my home screen, and when I go to my app drawer and try to access the Play store that way, the same thing happens--I get a totally blank, white screen. No matter what I do--phone reset, etc.--I cannot in any way get the Play Store to open or Mail Droid Pro to do anything.

Any thoughts?

Androidian Master · Apr 6, 2017

Hmm, is Mail Droid Pro a app or built in?
Also try powering off your phone and powering it on.

Lord Vader · Apr 6, 2017

It's an app. I've rebooted my phone several times, run some cleaning apps, virus scans, etc. Everything checks out. I simply cannot use Mail Droid Pro, and worse, Google Play is completely inaccessible.

Androidian Master · Apr 6, 2017

Vader, try factory resetting your phone.

Androidian Master · Apr 6, 2017

If that doesn't work, go to your nearby Best Buy or other places that can help you.

Lord Vader · Apr 6, 2017

Androidian Master said:
Vader, try factory resetting your phone.

I'm going to have to do that when I have the time, considering it's going to wipe out a LOT of stuff.

Hadron · Apr 7, 2017

My guess is that the Play Store access is the real problem. I expect that MailDroid Pro is trying to validate that it's a legitimate copy (i.e. not pirated) but can't because your device can't contact the Play Store.

This may be a transient problem. Otherwise I'd try clearing the caches of the Play Store and Google Play Services as a first step, and consider clearing data of both apps. I don't think a complete reset is needed, I'm pretty sure that Play access is the cause, it's just a question of where the problem is. It might be worth going into recovery and wiping the system cache (just that, not a full reset).

Lord Vader · Apr 7, 2017

Before I attempted a factory reset, I tried several other things, from turning off WiFi, wiping out both cache & data in Google Play Store and Google Play Services. Finally and inexplicably, Google Play started downloading itself again, then I rebooted the phone and all was well.

Very weird. I wonder if the recent update to Nougat had something to do with this.

Hadron · Apr 7, 2017

Google sometimes screw up themselves. Or you might have had a bad update to Google Play Services (those happen silently in the background).

Anyway, glad it's working.

nailzer · Apr 10, 2017

I've seen times when the Play Store wasn't reachable and it seemed to be the Play Store's connection because my browsers were working fine.

markdoc · Apr 13, 2017

Don't do a factory reset yet. It's a problem with Google Play. I use Maildroid Pro and had same problem. You probably subscribed to the Spam plugin and that's the problem. Go into Maildroid settings and turn it off. Restart the phone and it should work again. Also check the other post about "Google store" not working. I had an easy fix, someone else didn't. Never mind. Sorry, but I tried to stop you from doing a reset and didn't read the last post. It was due to Nougat, according to Google.

markdoc · Apr 13, 2017

Never mind again. Sorry.

Google Play Store no longer accessible; Email app also suddenly dead

Android Enthusiast

Newbie

Android Enthusiast

Newbie

Newbie

Android Enthusiast

Spacecorp test pilot

Android Enthusiast

Spacecorp test pilot

Android Enthusiast

Android Expert

Android Expert

BEST TECH IN 2023

Smartphones

Best Android Phones

Upcoming

Best iPhones

Upcoming

Tablets

Best Tablets

Upcoming

Laptops

Best Laptops

Upcoming

Televisions

Best TVs

Upcoming

Game Consoles

Best Game Consoles

Upcoming

Wearables

Best Wearables

Upcoming

Smart Home

Smart Home Tech

Upcoming

Similar threads