Help Why aren't my contacts syncing with Google?

MikiSunshine · May 17, 2017

Every time I add a new contact on my phone, it says Phone-only, unsynced contact. I have no idea why it's started doing this. I'm using the ZMAX ZTE Pro running Android 6.0.1.

I've got Gmail set to sync but no where in it's settings can I find anything regarding contacts. Am I doing something wrong? When I had the earlier ZMAX ZTE 970. I had no problems. But with this phone, sheesh. I could use one help here as I've got two phones, both Android (the Zmax and an Alcatel) and I also want to keep my contacts synced with my iPad, MacBook Pro and iMac.

tube517 · May 17, 2017

Yep, it defaults to phone only

When you add the contact, hit "More Fields" at the bottom and then a dropdown will give you the option to change to Google instead of Phone.

You may want to check all your contacts as I had to move the "Phone only" contacts over to Google today.

MikiSunshine · May 17, 2017

tube517 said:
When you add the contact, hit "More Fields" at the bottom and then a dropdown will give you the option to change to Google instead of Phone.

Nope. Doesn't give me a choice at all! This never happened when I was using the older ZTE ZMAX 970. Is there that big a dumb change between Lollipop and Marshmallow? If so, I think the programmers really screwed the pooch on the upgrade.

tube517 · May 18, 2017

MikiSunshine said:
Nope. Doesn't give me a choice at all! This never happened when I was using the older ZTE ZMAX 970. Is there that big a dumb change between Lollipop and Marshmallow? If so, I think the programmers really screwed the pooch on the upgrade.

It's not Lollipop vs Marshmallow. They made a dumb mistake by defaulting the contacts to Phone only.

I'll have to experiment on my wife's Zmax Pro because I don't remember the exact steps that i got my default to change to Google instead of phone.

MikiSunshine · May 19, 2017

tube517 said:
It's not Lollipop vs Marshmallow. They made a dumb mistake by defaulting the contacts to Phone only.

I'll have to experiment on my wife's Zmax Pro because I don't remember the exact steps that i got my default to change to Google instead of phone.

Well, if you can help me figure that out, I'll tell your wife you're the best.

tube517 · May 23, 2017

My original instructions are correct.

When you add the contact, type in the information.

Press "More Fields" at the bottom.

Go back to the top of screen and press "phone-only unsynced"

It should be a drop down choice and then choose "Google"

Save contact.

Your phone should default to Google. If it doesn't repeat instructions above.

MikiSunshine · May 24, 2017

tube517 said:
My original instructions are correct.

When you add the contact, type in the information.

Press "More Fields" at the bottom.

Go back to the top of screen and press "phone-only unsynced"

It should be a drop down choice and then choose "Google"

Save contact.

Your phone should default to Google. If it doesn't repeat instructions above.

Did that. Doesn't work. That's why I'm stumped as to what the problems is. The only option I get, and then only sometimes, is Messenger contact. It doesn't default to Google and if it showed that as an option, I'd have done that awhile ago.

This is why I'm having issues and have no idea why!

tube517 · May 24, 2017

Don't know what to tell you then. I went through it step by step.

When you say "Doesn't work" where does it not work? Are you not seeing the "More Fields" option?

Where specifically are you not able to mirror the steps above?

MikiSunshine · May 26, 2017

I see the "More fields" it just doesn't give me a drop down. Only says "phone only, unsynced contact" no other options. I had to go into Google and update my contacts manually.

tube517 · May 28, 2017

MikiSunshine said:
I see the "More fields" it just doesn't give me a drop down. Only says "phone only, unsynced contact" no other options. I had to go into Google and update my contacts manually.

Check permissions of your phone app and contact app. Make sure everything is on. Reboot and try again.

Clear cache in contact app. Force stop. Reboot and try again.

biledigger · May 28, 2017

You hit the new contact icon to get to your default screen. Then you hit More Fields for the second contact screen which has the drop down menu. Keep in mind i am on b14. Not b20.

MikiSunshine · May 31, 2017

tube517 said:
Check permissions of your phone app and contact app. Make sure everything is on. Reboot and try again.

Clear cache in contact app. Force stop. Reboot and try again.

I don't know what I did but I pretty much did that. As much as I could figure out. If it didn't work my next step was going to be to delete contacts completely, reinstall it and restore from the cloud.

It it worked!!! Omg, I can't believe it. I'm not sure what I did. This was the second time I force stopped and rebooted. Didn't work before but I'm not complaining now. Thanks for sticking by me with this until it got figured out. Here's hoping it doesn't glitch again.

MikiSunshine · May 31, 2017

I wasn't getting the Google choice. Only phone only, unsynced contact. But it's working now.

tube517 · May 31, 2017

Phones have a funny way of "losing" choices like that! Glad it is back.

jmm92108 · Jun 4, 2017

I'm having the same problem with my moms ZTE ZMAX Pro. Something recently changed on the phone and when I try to add a new contact, the only option is "Phone-only, unsynced contact". After clicking on "More Fields", then a drop-down menu appears allowing to add a contact as a Google contact. This is very annoying and I've wasted an hour trying to figure this out before finding this thread. My mom is 81 years old and barely knows how to use the phone and I have to train her to do this extra step every time adding a contact??? Ridiculous...

jmm92108 · Jul 14, 2017

The phone is working now, for some reason it is remembering the choice to save to Google Contacts by default.

tube517 · Jul 14, 2017

Yeah it seems to stick to the Google choice now. I have no idea why they defaulted the choice to phone only

Help Why aren't my contacts syncing with Google?

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