Help Email Not Syncing

This is the solution Samsung proposed:

Option 1:

Please try performing Reset app preferences on your device:

Step 1: On your Home screen, tap on Apps.
Step 2: Tap Settings.
Step 3: Then tap Application manager.
Step 4: Then swipe from right going to the left to view the “ALL” applications tab.
Step 5: Please tap the three vertically aligned dots on the top right corner of the screen.
Step 6: Then tap “Reset app preferences”, a prompt will come out, tap on “RESET”.
Step 7: Please press the Home button.
Step 8: A prompt will pop-up, please tap on “TouchWiz Home” home then tap “ALWAYS”.


Option 2:

Please turn on the Master Sync on your device by pulling down the device Notification Panel using your middle and index finger together. Please ensure that the Master Sync is turn on (the Sync icon should be highlighted).

Step 1: On your Home screen, please swipe down the Notification Panel.
Step 2: Please tap on Sync or Master sync icon.


Option 3:

Please try to perform clearing the Email application cache and data for us to help isolate the email syncing issue, please follow the steps listed below:


Step 1: On your Home screen, tap Apps.
Step 2: Then tap Settings.
Step 3: Please tap Application manager.
Step 4: Then swipe the screen from right going to the left showing 'ALL' applications.
Step 5: Please select and tap your Email application.
Step 6: On the app info page, tap Clear cache and Clear data, then tap OK.

Note: Please re-enter your email credentials on your device if needed and check if the issue persist by using the application.

Please help, I have read through this forum and this is the same problem as others are experiencing but, I already have auto synchronization enabled and when I go to Settings &Data Usage, there is no “Menu” (only More) and no three vertical dots.

I removed the email account (Hotmail) and when I try to reload the email account again, I hit sign in and it just says “checking incoming server settings” and spins consistently and doesn’t move forward from this point! L I can still enable the internet and my other email account but cannot reload this one! Can anyone help??

Michael Czajka said:

This is the solution Samsung proposed:

Option 1:

Please try performing Reset app preferences on your device:

Step 1: On your Home screen, tap on Apps.
Step 2: Tap Settings.
Step 3: Then tap Application manager.
Step 4: Then swipe from right going to the left to view the “ALL” applications tab.
Step 5: Please tap the three vertically aligned dots on the top right corner of the screen.
Step 6: Then tap “Reset app preferences”, a prompt will come out, tap on “RESET”.
Step 7: Please press the Home button.
Step 8: A prompt will pop-up, please tap on “TouchWiz Home” home then tap “ALWAYS”.


Option 2:

Please turn on the Master Sync on your device by pulling down the device Notification Panel using your middle and index finger together. Please ensure that the Master Sync is turn on (the Sync icon should be highlighted).

Step 1: On your Home screen, please swipe down the Notification Panel.
Step 2: Please tap on Sync or Master sync icon.


Option 3:

Please try to perform clearing the Email application cache and data for us to help isolate the email syncing issue, please follow the steps listed below:


Step 1: On your Home screen, tap Apps.
Step 2: Then tap Settings.
Step 3: Please tap Application manager.
Step 4: Then swipe the screen from right going to the left showing 'ALL' applications.
Step 5: Please select and tap your Email application.
Step 6: On the app info page, tap Clear cache and Clear data, then tap OK.

Note: Please re-enter your email credentials on your device if needed and check if the issue persist by using the application.

Click to expand...

Thank you for your help. I ended up speaking with a samsung representative and apparently the hotmail server settings are wrong. I am trying to find the correct server settings now ..

Hermione11 said:

Thank you for your help. I ended up speaking with a samsung representative and apparently the hotmail server settings are wrong. I am trying to find the correct server settings now ..

Click to expand...

A solution that I found worked: Download outlook app from play store, log in and it works
Its the stock email app on Samsung that must have messed up the settings after an update

T

Indirab93 said:

A solution that I found worked: Download outlook app from play store, log in and it works
Its the stock email app on Samsung that must have messed up the settings after an update

Click to expand...

Thanks. Its just frustrating that i have the samsung icon/shortcut for email and i have other emails set up to arrive there but I cannot get my hotmail to come in! I checked with others and doubled checked the server settings.

Hermione11 said:

Thank you for your help. I ended up speaking with a samsung representative and apparently the hotmail server settings are wrong. I am trying to find the correct server settings now ..

Click to expand...

Hey
Im the same with my galaxy s6 edge. Any updates on these settings

Rois said:

Hey
Im the same with my galaxy s6 edge. Any updates on these settings

Click to expand...

Microsoft finally got back to me. Apparently its an issue they are aware of and are working to fix!!

supanatral said:

I updated to firmware 4.1.1 and ever since then I've been having problems with my email.

Just randomly, my email will stop automatically syncing. This includes my 2 Microsoft Exchange accounts and my Gmail account as well. I can manually sync it but it doesn't get pushed to my phone unless I manually select the sync icon.

I've gone through the options such as "sync frequency" and both accounts are set to "automatic (push)" and email is also setup to syncronize.

I've wiped my phone 3 times and finally gave up and installed original supported firmware which is not cracked and it's still randomly giving me this problem after 1-2 weeks.

Whats causing this problem?

Click to expand...

I struggled with this for 2 days. I could get one of my hotmail accounts to continuously sync but not the other. After confirming my auto sync data was indeed on, as discussed above, I gave up using the default mail app (red @ sign in the white envelope) that was already on the phone and downloaded the Micrsoft Outlook Email App from the play store. That worked. Not sure if Microsft is steering people to use their app, but now all of the email accounts, except gmail of course, are within that Microsoft Outlook Email App, and they all sync automatically. back in bidness

my hotmail account stopped working on the stock app as well

Mine stopped today, too. It was working fine yesterday.

still not working

Dimitri Peeters said:

I had the same problem on my Galaxy S6 after updating the software. I'm now on Android version 5.1.1. My mail, calender and contacts would not synchronise... After some searching I found the solution:

In the menu go to Settings --> Accounts

In the right top angle you can see "More" ... Push here and activate "auto synchronisation"

Now you can set the auto synchronisation for each seperate account.
After this you might want to adjust your settings in for each mail account (for me 3 mail accounts and 1 Exchange server):

Settings --> Applications --> E-mail

Due to the fact my phone's language is Dutch the translations are maybe not exactly like they are in the software but I think you can see what I mean...

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After a whole week of searching for answers to this problem I came across this post.
Thank you so much. I followed your instructions, and WHAM! My mail is finally synced
Five stars to you!

Bzbee said:

After a whole week of searching for answers to this problem I came across this post.
Thank you so much. I followed your instructions, and WHAM! My mail is finally synced
Five stars to you!

Click to expand...

After a whole week of searching for answers to this problem I came across this post.
Thank you so much. I followed your instructions, and WHAM! My mail is finally synced
Five stars to you!

I had no luck with the advice on the forum. Deleted email accounts and re-added. Working so far. Also, yahoo accounts reset the security settings after news of yet another security breach to where it wouldn't work on my galaxy S7 active unless you manually changed the security settings to open yahoo accounts with the phone email app instead of the yahoo app (which I'm not really a fan of). So if you are having syncing issues to your yahoo accounts, that may be one of the issues.

After this being broken for weeks I fixed it. Use www.outlook.Com for the server instead of m.Hotmail.com

outlook.com worked! Thank you!!

Yes, this is indeed verified. Use outlook.com.

>>>>>>Solved<<<<<<
double slide down deactivate auto sync off
Email / More / Settings / Add Account /
enter email and password / Manual Setup / Imap account / Sing in / Sing in / Done

My email app has stopped working since the 20th Jan 2017, when I open the app it looks like it's syncing like normal, but no emails come up i know there's some new ones that should be coming through cause when I go through the Internet they are all there!! I have tried everything suggested on here and it's driving me crazy now! Any other suggestions please??

Kayles said:

My email app has stopped working since the 20th Jan 2017, when I open the app it looks like it's syncing like normal, but no emails come up i know there's some new ones that should be coming through cause when I go through the Internet they are all there!! I have tried everything suggested on here and it's driving me crazy now! Any other suggestions please??

Click to expand...

This has happened to me too! Mine hasn't downloaded any new emails since Feb 1st. It was working fine before whatever software upgrade on my phone. I hope someone can help us!

Dear all,

For those who could not receive new email from android email client which previous configured the server with "aes.outlook.com", please change it to "m.hotmail.com" with port number of 443.

If above changes not able to receive new email, then you just remove the email account and add your email again.

gunfam said:

This has happened to me too! Mine hasn't downloaded any new emails since Feb 1st. It was working fine before whatever software upgrade on my phone. I hope someone can help us!

Click to expand...

I gave up trying things and downloaded the free email app called "TypeApp". it works great! no delay opening emails, which would often happen with the stock email app.

supanatral said:

After an unbelievable amount of searching I finally found why it was doing this!

After the phone used a certain amount of data, it stopped the auto sync.

To fix this go to: the global Sync setting is in Settings --> Data Usage --> Menu --> Auto Sync Data

Credit: JellyBean 4.1.1 Sync | AVForums.com - UK Online

Click to expand...

Thank you! I had recently travelled out of the country and thought it had automatically reset itself after I stopped roaming but apparently was still in roaming data mode and had sync off. Had completely forgotten how to get to that setting too.

Thanks!