[HELP] Not getting notifications until I unlock my screen!

cotylee1991 · Aug 11, 2015

I've tried everything, notifications are set to always interrupt, power saver is off, I've exchanged the phone for another one, I can't figure out what's going on, I'm using the 2E model.

Brian706 · Aug 11, 2015

One thing I've noticed about Lollipop is that when disabling screen security, it doesn't give you the option to choose how to handle lockscreen notifications. It only pops up after setting up a security method and will keep whatever option you had selected when you disable the password.

I don't know if this is what happened to you but:

Go into settings>security>screen lock

Select pattern for example.

Go through the prompts to set a pattern then a screen will pop up asking you how to handle lockscreen notifications.
Make sure it is set to "show all notification content" or "hide sensitive notification content" if the "don't show notifications at all" option is checked.

Once you have that option where you want it you can then go back to swipe to unlock or any other method you want but for some reason you can only select that setting while creating some sort of password.

cotylee1991 · Aug 11, 2015

Brian706 said:
One thing I've noticed about Lollipop is that when disabling screen security, it doesn't give you the option to choose how to handle lockscreen notifications. It only pops up after setting up a security method and will keep whatever option you had selected when you disable the password.

I don't know if this is what happened to you but:

Go into settings>security>screen lock

Select pattern for example.

Go through the prompts to set a pattern then a screen will pop up asking you how to handle lockscreen notifications.
Make sure it is set to "show all notification content" or "hide sensitive notification content" if the "don't show notifications at all" option is checked.

Once you have that option where you want it you can then go back to swipe to unlock or any other method you want but for some reason you can only select that setting while creating some sort of password.

Thanks for sharing. I'll try that and see what happens. One thing I did notice is there's a setting under "Sound & notifications" labeled Lock Screen Notifications and it's been set to "always show notifications", I don't know what the deal is with this phone. It's on 5.0.1, and I saw that 5.1 fixed a problem with wifi sleeping when locked on earlier lollipop, but there isn't 5.1 OTA for this phone yet

Brian706 · Aug 11, 2015

cotylee1991 said:
Thanks for sharing. I'll try that and see what happens. One thing I did notice is there's a setting under "Sound & notifications" labeled Lock Screen Notifications and it's been set to "always show notifications", I don't know what the deal is with this phone. It's on 5.0.1, and I saw that 5.1 fixed a problem with wifi sleeping when locked on earlier lollipop, but there isn't 5.1 OTA for this phone yet

Yes, I have mine set to always show notifications under notifications and sounds as well, but if it's disabled under screen security they will not display. That's the only thing I could think of off the top of my head that would block your lockscreen notifications.

cotylee1991 · Aug 11, 2015

Brian706 said:
Yes, I have mine set to always show notifications under notifications and sounds as well, but if it's disabled under screen security they will not display. That's the only thing I could think of off the top of my head that would block your lockscreen notifications.

Beforehand, my texts would show on the lock screen, but everything else, like Facebook, snapchat, email, Instagram, those internet based notifications wouldn't come through until I unlocked my phone. As if the wifi just idled and disconnected. Wifi sleep is turned off. I'll try what you said and see if it helps.

Brian706 · Aug 12, 2015

Any luck??

cotylee1991 · Aug 12, 2015

Brian706 said:
Any luck??

Thanks for checking up with me. It still failed. But I changed from the ASUS Launcher to L Launcher and it seems I'm getting notifications now...weird. but I contacted Google and Asus about this, neither had an explanation.

Brian706 · Aug 12, 2015

Yeah, that's weird. Were you previously getting the notifications on the ASUS launcher; or did it never work? Not sure if ASUS broke the feature in their build, or if there is just an obscure setting somewhere that is hosing things up...

cotylee1991 · Aug 12, 2015

It never worked when I was using the Asus launcher. But now with the L Launcher, I'm getting notifications instantly, just as you're commenting I get the notifications.

cotylee1991 · Aug 12, 2015

I loved the design of the Asus Launcher though, I thought it was quite beautiful.

cotylee1991 · Aug 14, 2015

So, I did some research. I also went back to the Asus Launcher, but I think I found the culprit...

I disabled IPv6 Dynamic in my WAN and Wireless settings on my modem and router, and it seems my notifications come through. And when I re-enabled IPv6 Dynamic, notifications don't come through (on the lock screen for both enabled and disabled). So can that really be possible? A bug with IPv6 Dynamic on 5.0.1? But my girlfriend has 5.1 on her ZTE Mavern and had no problems when I had either of those settings changed on the router. This is really freaking weird. And I asked Asus today if we'd be getting 5.1 and the rep basically yelled at me and said he can't tell me anything about updates and he's not allowed to release any information and was switching the topic.

SteboMT · Aug 14, 2015

Ultra power saving mode will disable notifications when sleeping. Also if you went into Auto Start manager and turned programs off to save memory this will basically not even run the programs to provide notifications.

cotylee1991 · Aug 14, 2015

SteboMT said:
Ultra power saving mode will disable notifications when sleeping. Also if you went into Auto Start manager and turned programs off to save memory this will basically not even run the programs to provide notifications.

I've disabled power saver and disabled "hint of ultra save"... would it be safe to freeze the Power Saver app?

Velkata · Aug 16, 2017

Dudes I may found the culprit - Open Network settings on your Router and disable any Firewalls in it. That's it now notifications works like a charm!!!!!!!!

[HELP] Not getting notifications until I unlock my screen!

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