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Help Nexus 6P Dropped; screen off, no buttons work

ilyabyk83

Well-Known Member
Oct 25, 2010
154
11
Hi Folks. Nexus 6P with a protective screen protector was accidently dropped from waist high onto a cement floor. Bounced off and landed face up. I pick it up, obviously the screen was off or just blank. Push that power button; no effect. Go to hook it up onto my desk dock, nothing, connect it to my PC, nothing. But, if I call it, it starts ringing (I can't pick it up because the screen is off)... What to do?? Thank You folks
 
Hi Folks. Nexus 6P with a protective screen protector was accidently dropped from waist high onto a cement floor. Bounced off and landed face up. I pick it up, obviously the screen was off or just blank. Push that power button; no effect. Go to hook it up onto my desk dock, nothing, connect it to my PC, nothing. But, if I call it, it starts ringing (I can't pick it up because the screen is off)... What to do?? Thank You folks
Replace the digitizer or get the screen and digitizer combo.
 
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I guess it depends on how much you want to try yourself.

If the glass isn't broken, I'd bet that the shock of impact knocked some of the component connectors loose inside. Enough that the screen is now disconnected. If it's still under warranty, I'd check to see if repair services were available. If it's out of warranty, you might want to take it apart yourself, although from what the teardown videos show, it's a pain to do.


If you're lucky, it's just a loose connection and you'll easily see it once you open it up.

Good Luck.
 
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I guess it depends on how much you want to try yourself.

If the glass isn't broken, I'd bet that the shock of impact knocked some of the component connectors loose inside. Enough that the screen is now disconnected. If it's still under warranty, I'd check to see if repair services were available. If it's out of warranty, you might want to take it apart yourself, although from what the teardown videos show, it's a pain to do.


If you're lucky, it's just a loose connection and you'll easily see it once you open it up.

Good Luck.
What about all of the tools needed?

Regardless, I can't do it myself. Just the thought off that, unfortunately I AM a handicap and do have few disabilities, I don't want to do myself. Where do I find a local pro and what exactly and where do I get??
 
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It depends where you are located. Around the Philadelphia area (where I am) we have a good deal of local shops that fix electronics. I wouldn't go to a carrier store. They won't have techs on site and charge you a good penny to send it out, which you can do yourself.

How do you tell if a shop is fair and competent? That's a tough one. Recommendations from someone who has already used them would be a good place to start.

Remember, my 'diagnostic' was just a guess. If it is just a loose connection, you should only pay for labor to open it up and re-attach the cable. If it's something more serious, it could cost you more than the phone is worth to fix it, so make sure you get a best case/worst case price range, and then you can decide whether it's worth it or not.
 
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It depends where you are located. Around the Philadelphia area (where I am) we have a good deal of local shops that fix electronics. I wouldn't go to a carrier store. They won't have techs on site and charge you a good penny to send it out, which you can do yourself.

How do you tell if a shop is fair and competent? That's a tough one. Recommendations from someone who has already used them would be a good place to start.

Remember, my 'diagnostic' was just a guess. If it is just a loose connection, you should only pay for labor to open it up and re-attach the cable. If it's something more serious, it could cost you more than the phone is worth to fix it, so make sure you get a best case/worst case price range, and then you can decide whether it's worth it or not.
Outside of Northeast of Philly. 19115. Thank you!!!
 
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It depends where you are located. Around the Philadelphia area (where I am) we have a good deal of local shops that fix electronics. I wouldn't go to a carrier store. They won't have techs on site and charge you a good penny to send it out, which you can do yourself.

How do you tell if a shop is fair and competent? That's a tough one. Recommendations from someone who has already used them would be a good place to start.

Remember, my 'diagnostic' was just a guess. If it is just a loose connection, you should only pay for labor to open it up and re-attach the cable. If it's something more serious, it could cost you more than the phone is worth to fix it, so make sure you get a best case/worst case price range, and then you can decide whether it's worth it or not.
Hmmm... reviews?? Other people

PLEASE HELP?? 18966 or 19115 - can you PPPLLEEEAAASSSEEE at lease navigate me to only one?? Website I mean
 
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It depends where you are located. Around the Philadelphia area (where I am) we have a good deal of local shops that fix electronics. I wouldn't go to a carrier store. They won't have techs on site and charge you a good penny to send it out, which you can do yourself.

How do you tell if a shop is fair and competent? That's a tough one. Recommendations from someone who has already used them would be a good place to start.

Remember, my 'diagnostic' was just a guess. If it is just a loose connection, you should only pay for labor to open it up and re-attach the cable. If it's something more serious, it could cost you more than the phone is worth to fix it, so make sure you get a best case/worst case price range, and then you can decide whether it's worth it or not.
Help please??
 
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