Yikes -- I need help. I own a Moto G2 that shipped with Android Lollipop, it updated to 6.0 Marshmellow.
I can use apps fine -- the problem is with Android itself.
The phone shut off one night while watching Youtube videos. When I turned it back on, my lock screen wasn't present, I the home button will not work, the recent app button will not work, notifications aren't present, quick settings doesn't work. I searched other topics and I believe (rightly or wrongly) the problem has something to do with the update and the phone running out of storage -- this phone only has 8GB internal. Anyway.
To try and fix it, I tried booting in safe mode in an attempt to see if an app was causing the problem. The problem persists. I tried various work arounds, such as installing Nova Launcher. Play store does not work to install apps. I tried switching to a guest user and creating a new user. The phone will not let me. It will not even take calls at this point and sends all incoming calls straight to voicemail without so much as a ring, notification, missed call, or telling me I have new voicemail.
I'm currently looking into ADB platform tools in order to connect and see if I can't try... wiping the cache? Trying terminal commands? I don't know. I can't enable USB debugging. It's over my head at this point and I can't get it to work, especially with such limited functionality. Is there any to connect it to my PC and try poking it with ADB commands to see if I can't get it to work?
I would like to avoid a factory reset, if possible. At the very least, I would like to pull my data off of the device before performing a factory reset. The phone will only connect to the PC for charging -- the usual option to switch to fire transfer mode will not appear (lack of notifications).
Any help is appreciated.
I can use apps fine -- the problem is with Android itself.
The phone shut off one night while watching Youtube videos. When I turned it back on, my lock screen wasn't present, I the home button will not work, the recent app button will not work, notifications aren't present, quick settings doesn't work. I searched other topics and I believe (rightly or wrongly) the problem has something to do with the update and the phone running out of storage -- this phone only has 8GB internal. Anyway.
To try and fix it, I tried booting in safe mode in an attempt to see if an app was causing the problem. The problem persists. I tried various work arounds, such as installing Nova Launcher. Play store does not work to install apps. I tried switching to a guest user and creating a new user. The phone will not let me. It will not even take calls at this point and sends all incoming calls straight to voicemail without so much as a ring, notification, missed call, or telling me I have new voicemail.
I'm currently looking into ADB platform tools in order to connect and see if I can't try... wiping the cache? Trying terminal commands? I don't know. I can't enable USB debugging. It's over my head at this point and I can't get it to work, especially with such limited functionality. Is there any to connect it to my PC and try poking it with ADB commands to see if I can't get it to work?
I would like to avoid a factory reset, if possible. At the very least, I would like to pull my data off of the device before performing a factory reset. The phone will only connect to the PC for charging -- the usual option to switch to fire transfer mode will not appear (lack of notifications).
Any help is appreciated.
