I think it's now safe to say after 2 major software updates that the radio issues many have with this phone are hardware related. To cut Samsung some slack, I've owned 3 different HTC model phones in the past and each has had a fairly major prevalent hardware flaw that was never addressed (bt and headset jack on the 6700, screen spot on the 6800/Mogul, Oily screen on the 6950/TP). Good luck getting a replacement, the squeaky wheel gets the grease. I've had much better experiences dealing in store than via the web chat. Personally, the radio issues aren't that bad for me and I'm planning on sitting tight with the Moment till at least my November Premier upgrade date. EVerytime I get frustrated with this phone, I try to remember how much worse it was with WinMo.