Internal storage 5gb

donsofgaming21 · Oct 22, 2017

Hi when I'm looking at the storage its only showing me 5gb and not 64gb.
I've checked the imei on the phone and its made by Samsung

Hadron · Oct 22, 2017

There's a little app called "Storage Truth". Can you install and run it and post the output? I tend to trust it more than system menus, which sometimes, in an effort to be "user friendly", can be very unclear.

That said, what does the phone say is using the space? Or is it saying that 5GB is the total (in which case it's got to be the wrong partition).

donsofgaming21 · Oct 22, 2017

Hadron said:
There's a little app called 'Storage Truth'. Can you install and run it and post the output? I tend to trust it more than system menus, which sometimes, in an effort to be 'user friendly', can be very unclear.
That said, what does the phone say is using the space? Or is it saying that 5GB is the total (in which case it's got to be the wrong partition).

Hadron · Oct 22, 2017

OK, that is the screwiest thing I've seen in a long time! Things that strike me:

1) A system partition of 1.1 GB?? That is way too small for a Samsung ROM.
2) A data partition of 5 GB is an order of magnitude too small for an S8.
3) The device codename "hero2qltechn" (which I think parses as "hero2 q lte chn") corresponds to a China telecom Qualcomm-powered S7 Edge (SM-G9350) rather than the SM-G955F.

I'm going to tag @scary alien, who wrote Storage Truth, in case he has any further insights. I've never had the chance to run it on an S8+ (though I think @El Presidente owns one, so he might be able to show us what to expect). But I have to say that these anomalies are making me wonder whether your phone is genuine. Where did you buy it from?

donsofgaming21 · Oct 22, 2017

Hadron said:
OK, that is the screwiest thing I've seen in a long time! Things that strike me:
1) A system partition of 1.1 GB?? That is way too small for a Samsung ROM.
2) A data partition of 5 GB is an order of magnitude too small for an S8.
3) The device codename 'hero2qltechn' (which I think parses as 'hero2 q lte chn') corresponds to a China telecom Qualcomm-powered S7 Edge (SM-G9350) rather than the SM-G955F.
I'm going to tag @scary alien, who wrote Storage Truth, in case he has any further insights. I've never had the chance to run it on an S8+ (though I think @El Presidente owns one, so he might be able to show us what to expect). But I have to say that these anomalies are making me wonder whether your phone is genuine. Where did you buy it from?

Well I checked the imei by dialler and it doesnt match

Hadron · Oct 22, 2017

You mean it doesn't match the one you found earlier, or doesn't match an S8+?

donsofgaming21 · Oct 22, 2017

Hadron said:
You mean it doesn't match the one you found earlier, or doesn't match an S8+?

Doesn't match the one I had earlier so it must of been spoofed

lunatic59 · Oct 22, 2017

Reading through this I have to say that this sounds like a counterfeit S8 Plus. Could you take an actual picture of the phone itself (front and back) and post it?

Hadron · Oct 22, 2017

It is looking increasingly likely, I'm afraid.

mikedt · Oct 22, 2017

Given what you've posted, almost certainly that's a phoney phone. Where did you actually buy it, like cheap online?

donsofgaming21 · Oct 22, 2017

I think so as well

mikedt · Oct 22, 2017

Yeh, 100% sure that's a knock-off, and not a very convincing one either. Real S8s don't have wonky IMEI stickers, and that "Designed by..." blurb on them.

svim · Oct 22, 2017

Where did you purchase this phone from? The source could be very revealing as to what's actually going on.

Hadron · Oct 22, 2017

Yeah, I fear that they just printed a bunch of labels with the IMEI of a real S8+ and stuck them on all of their phones.

The fact that the text on the back says "SM-G950", which is the S8 rather than the S8+, is another inconsistency. There are a couple of other things there I have doubts about, but that's the really striking one.

(For the record, the letters "UD" in the model number seem a bit suspicious. "U" is the US unlocked model, whereas "D" implies "dual SIM". There's a global Exynos dual-sim model, "FD", but I've not found a reliable source for a "UD" - ebay or gumtree listings don't count. The model number and regulatory text at the bottom also looks a bit more prominent than I'd expect, but that could just be the lighting so I'm less sure about that. That's why it's the fact that an S8+ is labelled SM-G950 that is really suspicious to me).

lunatic59 · Oct 22, 2017

Which man hiding in an alley wearing a trench coat did you buy it from? Any chance of getting your money back?

donsofgaming21 · Oct 22, 2017

Bought it from a Facebook buy and sell, when I purchased this I was outsides work which had cameras in that area

El Presidente · Oct 22, 2017

Just to reiterate what everyone else has said, that's a fake, sorry.

The device name shown in Storage Truth should be dream2lte. Your partitions are all wrong too.

donsofgaming21 · Oct 22, 2017

El Presidente said:
Just to reiterate what everyone else has said, that's a fake, sorry.

The device name shown in Storage Truth should be dream2lte. Your partitions are all wrong too.
View attachment 124867

Getting strange but this other app says 64gb

El Presidente · Oct 23, 2017

Ok, install this - https://play.google.com/store/apps/details?id=com.sammobile.app.deviceinfo

Does the info there match up with what you'd expect the S8+ to say?

svim · Oct 23, 2017

At this point there doesn't seem to be a question on whether there is or isn't a problem with this phone, I don't think it's worth the time and effort to continue trying re-confirm, and re-confirm, and re-confirm this. If you want to go on faith the hardware specs of this phone are worth keeping it, you can go about the process of wiping it completely (flash a stock ROM along with a new PIT to clear up its current odd partition set up). But if you can return it and get a refund I'd just start looking for a valid replacement.

tweak4 · Oct 31, 2017

mikedt said:
Yeh, 100% sure that's a knock-off, and not a very convincing one either. Real S8s don't have wonky IMEI stickers, and that "Designed by..." blurb on them.

Agree on the stickers and virtually everything else mentioned, but my S8+ does indeed have that text blurb. The text is very faint and appears almost embedded in the finish, if that makes any sense (where the OPs pics look like it is printed on the surface), but if you hold it just right, the text is there and it does match up. In fact, the only difference is that his says "Manufactured in Vietnam", where mine says "Korea". Now the fact that it appears so clearly in his photos and doesn't appear in photos of mine at all is another good indication that his phone is not legit.
(And FWIW, mine came from a Verizon stand inside a Best Buy, so the odds of mine being counterfeit are relatively slim. Better than the OP's odds at any rate)

svim · Oct 31, 2017

Regardless of where you bought it, this phone has serious problems with how it's configured. You either need to repair it or replace it.

Internal storage 5gb

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