Hi! I just joined to figure out a problem I just happened to encounter.
A little background on my experience with androids: I've always had problems. For the past two or three years I've had multiple charging problems with my android phones, so it doesn't surprise me with my Moto Z Force, however, I just got this for Christmas, making this phone only a few months old. My main reason for getting this phone is because it is shatterproof, so of course that entails that I do indeed drop it a lot. Tonight, I dropped it once again, with a rather hard fall and when I went to pick it up it was completely shut off. Initially I thought "well maybe the way it fell it just shut off from hitting the power button?" but no, this was completely shut off, not turning on. I panicked because I've been told I can't get another phone after this one if it gets ruined. I plugged it in its charger in hopes of it turning on, which it thankfully did. My problem however is that it went from a 68% charged battery, to 0% and currently holding the charge at 0%. Which, no, this isn't a problem with the charger because the charger is fairly new (the one that came with it broke/somehow had a malfunction a month or two ago). Now, the other thing is that when I turned it on, not only is it holding a charge of 0%, but it also says "CommSystem has started". I clicked on it, went through the whole "will you allow CommSystem to have access to" just to get to whatever this was and see what it wanted. On the bottom lefthand corner it has a blue circle that says "Factory" and on the righthand side it says "ALT". At the top it says "CQATest" and underneath there are two other (sorry but I don't know what you would call it) files? They're side by side and bring up different options. For the CQATest one there are three options that say "CQA MENU MODE", "SEQUENCE MODE", and "MODEL ASSEMBLY MODE". If I go to the ALTTest side it only says "No ALT Test Run On This Device". I have absolutely no idea what to do with this. The only thing I can think of was this drop to the phone so traumatic that it set it back into the mode that phones are typically in when they're sold in stores? I have no other idea why it would hold a 0% charge (which it immediately shuts off after I unplug it). I am in a really bad situation since I cannot drive, I need to have a phone on me to be able to communicate at any given time, and I was gifted this phone for Christmas and told that this is my last phone I can have. I am really desperate as I have no clue what brought this on or how to fix it. Not to mention that I work tomorrow and have no means of contacting transportation, or my work in the even that something would happen that I would need to make a call. Please help! Thank you to anyone who does.
A little background on my experience with androids: I've always had problems. For the past two or three years I've had multiple charging problems with my android phones, so it doesn't surprise me with my Moto Z Force, however, I just got this for Christmas, making this phone only a few months old. My main reason for getting this phone is because it is shatterproof, so of course that entails that I do indeed drop it a lot. Tonight, I dropped it once again, with a rather hard fall and when I went to pick it up it was completely shut off. Initially I thought "well maybe the way it fell it just shut off from hitting the power button?" but no, this was completely shut off, not turning on. I panicked because I've been told I can't get another phone after this one if it gets ruined. I plugged it in its charger in hopes of it turning on, which it thankfully did. My problem however is that it went from a 68% charged battery, to 0% and currently holding the charge at 0%. Which, no, this isn't a problem with the charger because the charger is fairly new (the one that came with it broke/somehow had a malfunction a month or two ago). Now, the other thing is that when I turned it on, not only is it holding a charge of 0%, but it also says "CommSystem has started". I clicked on it, went through the whole "will you allow CommSystem to have access to" just to get to whatever this was and see what it wanted. On the bottom lefthand corner it has a blue circle that says "Factory" and on the righthand side it says "ALT". At the top it says "CQATest" and underneath there are two other (sorry but I don't know what you would call it) files? They're side by side and bring up different options. For the CQATest one there are three options that say "CQA MENU MODE", "SEQUENCE MODE", and "MODEL ASSEMBLY MODE". If I go to the ALTTest side it only says "No ALT Test Run On This Device". I have absolutely no idea what to do with this. The only thing I can think of was this drop to the phone so traumatic that it set it back into the mode that phones are typically in when they're sold in stores? I have no other idea why it would hold a 0% charge (which it immediately shuts off after I unplug it). I am in a really bad situation since I cannot drive, I need to have a phone on me to be able to communicate at any given time, and I was gifted this phone for Christmas and told that this is my last phone I can have. I am really desperate as I have no clue what brought this on or how to fix it. Not to mention that I work tomorrow and have no means of contacting transportation, or my work in the even that something would happen that I would need to make a call. Please help! Thank you to anyone who does.
