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Root mibilego stuck half way through rooting process

I connected my Moto G 3 to Windows 7 (64 bit) with a USB (debugging enabled) and clicked on the 1-click rooting of Wondershare's MobileGo.

It has been stuck on the Get Root Access screen now for two hours saying:
"Getting root access, please wait..."

It also says Please do NOT disconnect your device.

Should I still be waiting? I'm guessing it's stuck in a loop.
If there is a problem, how can I disconnect safely? Surely if I disconnect I'm left with a brick?

Any advice or thoughts? Thanks
 

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