need some help

billy whizz · Dec 16, 2017

ok guys - can all you guys who have a samsung s8 check to see if there system status on the phone shows "official" or "custom" ,you need to go into downlaod mode to see this, ?..only those with unrooted phone, totally original. The reson iask is because my samsunbg is totally original, never been rooted or modded. my phone has some hardware issues and samsung say that because the screenshot i sent them shows my system status as "custom" , i have rooted my phone and the warranty is now invalid..i told the ive never done anyting to the phone..i also showed them that the knoxx counter is showing 0 and not been triggered so i cant have added anything to the phone.....bloody liars. ..!

Shotgun84 · Dec 16, 2017

My system status will be irrelevant so can't help you there. But I'm pretty certain that you can't put any custom system on there without tripping Knox. I'm pretty sure download mode even tells you when you've voided your warranty.

Shotgun84 · Dec 16, 2017

Soz not the clearest pic but download mode does tell you if your warranty's void. 1 = void 0 = not. If your doesn't say that they're talking out their ass.

Edit: To put a 0 where it was meant to be.

Shotgun84 · Dec 16, 2017

Out of curiosity what does your download mode look like?

Shotgun84 · Dec 16, 2017

Not really sure what could give the false reading. Has the phone been in for repair before or have you turned oem lock off in developer settings?

Shotgun84 · Dec 16, 2017

Anyway as you asked here's my friends

dontpanicbobby · Dec 16, 2017

So there is an "official" difference.
Where did billy whizz go? Shopping I bet.

billy whizz · Dec 16, 2017

sorry guys was busy..anyway heres mine, aint it supposed to be a 0 = warranty valid, 1 = warranty invalid. yes its been repaired twice already by samsung, for faulty sim tray and second time for sd card not being recongnised...what is oem lock ? ive reset my s8 to factory settings..but problems still there. the sim tray is very hard to open and doesnt seat properly, also the wifi and bluetooth toggle are greyed out and i cant connect to my wifi...the samsung customer support said my system status shoud read "official"...ive no idead why it reads custom because my phone is not and never has been rooted....

Shotgun84 · Dec 16, 2017

Nah it's 1 for warranty void. Oem lock needs to be turned off in developer options before you flash. But since you've asked that I guess you never turned it off.

Shotgun84 · Dec 16, 2017

OEM lock= original equipment manufacturer lock. So to do anything custom with it you've got to turn the lock off first.

Shotgun84 · Dec 16, 2017

My guess is Samsung tripped the status to custom during one of the repairs.

Shotgun84 · Dec 16, 2017

billy whizz said:
sorry guys was busy..anyway heres mine, aint it supposed to be a 0 = warranty valid, 1 = warranty invalid. ..

Soz just reread my post. Yeah 1 void 0 not void. Honestly thought that's what I wrote. Sorry, fat finger syndrome

billy whizz · Dec 18, 2017

lol no problem..think i found out the problem and its to do with the sim tray,..i found THIS posted on the net..anyway i followed it, inserted sd card into phone, unmounted it and reebooted the phone , status of phone changed from custom to official....odd that ! , but when i reove the sd card and reedboot the phone the phone status chsnged back to custom...also the sim card tray is very difficult to open and close, it also doesnt fit fluch and is always sticking out a bit..The simtray was repalced by samsung during the last repair they done, then when i got the phone back later, i noticed the phopne wouldnt recongnise any kind of sd card so i sent it back and they fixed the issue...now im getting this issue..looks like samsung have made a cockup of my repairs...i asked them tha this isthe 3rd time im sending the phopne back within a few months for repair and im not very happy. I asked if i could have a new s8, but the customer support its not possible as its a repair warranty and will be fixed...3rd time lucky i hope.

will samsung still say its been rooted because of the status saying "custom" ?

lunatic59 · Dec 18, 2017

billy whizz said:
will samsung still say its been rooted because of the status saying "custom" ?

I don't see how they could with knox=0. Unless they're willing to admit knox isn't secure after all. But, with complicated warranty work like multiple returns it's always best to document as much as possible (including how you got it read as "official") and include a copy when you send it in.

I know that as it makes it's way through the system, all it takes is one petty functionary to reject it to turn the process into a nightmare.

billy whizz · Dec 20, 2017

well samsung recieved my phone today, got an email..im just dreading getting a email to say my warranty is void....seemsl ike its happening to quite a few people when their samsung devices phone status reads "custom" when its not been rooted..see HERE

billy whizz · Dec 25, 2017

just an update..got my samsung s8 coming on wednesday, samsung have fixed my phone for the 3rd time..didnt say or mention anything about my phone status being custom, must have realised or noticed that they cocked it up the last time it was with them...ive requested tha they send me details as to what exactly they have fixed in this last repair and the previous 2 times..

Xavier Black · Dec 25, 2017

Just like Luny said: DOCUMENT EVERY SINGLE STEP OF THE WAY..that will back you up 10 out of 10 times..

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