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VOIP and Virgin Mobile

harxwell

Lurker
Jan 14, 2018
3
2
My son signed with Virgin Mobile recently and his buddies can call and text him, however, our family's landline is a VOIP through Primus in Canada. I have tried calling him 10 times and it will not even ring, instead, I immediately get the message "Sorry but this phone number is not in service". I called Virgin Mobile and they said his service is fine, they even called his number to test it and it rang properly. I tested his new Virgin Mobile number by calling him from Google Hangouts and that worked but for some reason I cannot contact him at all though my home phone's VOIP service. I have contacted Primus support but they have not responded.
 
My son signed with Virgin Mobile recently and his buddies can call and text him, however, our family's landline is a VOIP through Primus in Canada. I have tried calling him 10 times and it will not even ring, instead, I immediately get the message "Sorry but this phone number is not in service". I called Virgin Mobile and they said his service is fine, they even called his number to test it and it rang properly. I tested his new Virgin Mobile number by calling him from Google Hangouts and that worked but for some reason I cannot contact him at all though my home phone's VOIP service. I have contacted Primus support but they have not responded.


The above problem was fixed by contacting Primus support and going through a bunch of steps involving the router.
 
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