Unable to uninstall outlook. Tried all standard tricks.

digix · Aug 28, 2018

I am unable to uninstall outlook under Android 8.1 no matter what I try.

I have revoked ALL security permissions, including device access. However the best I could do was disable the app. CC Cleaner doesn't see outlook in it's app removal options.

I'm a seasoned computer scientist and it is an atrocity that a big corporation like Microsoft does something so dirty as to make it hard to uninstall without a factory wipe.

Even if I do a factory wipe on the moto x4, there's a risk it will reinstall due to google play stores app sync.

dontpanicbobby · Aug 28, 2018

I've been away from Microsoft for awhile.
Seems to me though if you installed it from the Play store you should be able to remove it easily. Was Outlook pre-installed on your device? @digix

lunatic59 · Aug 28, 2018

Outlook is probably set as a device administrator. Look in settings>apps>special access>phone administrators and see if Outlook is listed. If so, turn it off and then uninstall.

digix · Aug 28, 2018

dontpanicbobby said:
I've been away from Microsoft for awhile.
Seems to me though if you installed it from the Play store you should be able to remove it easily. Was Outlook pre-installed on your device? @digix

Nope. Play store won't let me remove it

digix · Aug 28, 2018

lunatic59 said:
Outlook is probably set as a device administrator. Look in settings>apps>special access>phone administrators and see if Outlook is listed. If so, turn it off and then uninstall.

Nope. I checked that too. It is not a phone administrator. I removed all permissions.

lunatic59 · Aug 28, 2018

Hmmm. Was it installed as part ofan Office 365 subscription? Maybe you need to log into your MS account and remove it from the control panel that way.

Unforgiven · Aug 28, 2018

I don't have any experience with Outlook on my phone, but figured I would confirm for the other folks trying to help that Outlook did not come preinstalled as a system app on the Moto X4.

digix · Aug 28, 2018

lunatic59 said:
Hmmm. Was it installed as part ofan Office 365 subscription? Maybe you need to log into your MS account and remove it from the control panel that way.

Regretfully no. It was a standard google play download. I did install excel, and word also. Those uninstalled fine. Outlook however is stubborn.

I do appreciate the tips though. Thank you.

lunatic59 · Aug 28, 2018

Is there an account associated with Outlook? (settings>accounts?) You might have to remove that first (grasping at straws here)

Thom · Aug 28, 2018

Is your phone root-ed?

… Thom

digix · Aug 28, 2018

Thom said:
Is your phone root-ed?

… Thom

Nope. Stock.

digix · Aug 28, 2018

lunatic59 said:
Is there an account associated with Outlook? (settings>accounts?) You might have to remove that first (grasping at straws here)

Unfortunately no.

svim · Aug 28, 2018

Try restarting your phone in its Safe Mode and try uninstalling the Outlook app again. If there is some other third-party app linked to Outlook you might be able to remove it while in Safe Mode.
https://www.hardreset.info/devices/motorola/motorola-moto-x4/safe-mode/

Hadron · Aug 28, 2018

The funny thing is that you can normally only disable pre-installed apps.

And I did both install and uninstall Outlook on Android 8.1 with my Pixel, nothing special required. So this is not normal for Outlook or that Android version.

Unable to uninstall outlook. Tried all standard tricks.

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