Help Photo Transfer

HelenS · Nov 30, 2018

My phone is a LG K20V and I used to be able to transfer my photos from my phone to my computer. It doesn't work anymore. I can transfer files but not photos. When I attempt to transfer files, I get a message on my computer that there are no files. I connect my phone to the computer with a USB cable. I tried it on my Windows 10 laptop and it works, but not on my Mac Mini.What bothers me is that it used to work and I haven't changed anything on my phone or my Mac computer.

Thanks,
Helen

HelenS · Dec 1, 2018

I tried transferring photos again on my laptop running Windows 10 and now it doesn't work. Now my Mac Mini and my laptop running Windows 10 can't transfer photos. I get a message saying "Can't find device" on my laptop and "No Photos" on my Mac. I've tried 2 different USB cables with the same results. Transferring files does work. I need thee photos because I'm printing them for Christmas. Why was it working and now it isn't.Could there be a problem with my phone? I am extremely frustrated.

Helen

HelenS · Dec 1, 2018

I know I'm being a pest, but I need to get this working.I don't know if this means anything, but when I go into my settings; Bluetooth, K20 V is listed as "Visible while on this screen". I've never seen this before. When I hit "Search", it comes up with a few devices: Helen's Mac mini; OfficeJet 500 series; DTVBluetooth;. I don't know what this means, but my phone was never listed in the Bluetooth settings. Could this be a problem?

I'm sorry for being such a pest.
Helen

viperdink · Dec 1, 2018

Email them to yourself and get them on the device that you can print From.

Dannydet · Dec 1, 2018

Do you use Google photos on your phone?

HelenS · Dec 1, 2018

Dannydet said:
Do you use Google photos on your phone?

No I don't, but I just went into Google photos and there was one album there. I tried emailing it to me and only 1 photo showed up, not the album. I don't have a data plan on my phone. Will emailing use data because I can't afford it. I would rather do the transfer photos. It's a lot faster. I just don't know why it doesn't work anymore.

lunatic59 · Dec 1, 2018

When you plug in the phone to your PC or Mac, you should see a usb icon appear in your notifications. Pull down the notification bar and make sure the phone is set to MTP mode (media transfer protocol).

HelenS · Dec 1, 2018

When I pull down the notification bar I get Android System; Photo transfer;Tap to change USB options. Then :Use USB connection for: Then a list of options shows up. I tapped on Photo transfer and then "Just Once" and nothing happens. I don't see anything about MTP mode.

lunatic59 · Dec 1, 2018

It should look like this ...

HelenS · Dec 1, 2018

My phone is different. This is what I have. I hope you can see it OK. I just can't understand why this is happening. My phone has been transferring photos with no problems since I've had it. Nothing has changed. This also doesn't work with my Windows 10 laptop. Can this be a bluetooth issue? I noticed in my Bluetooth settings that my phone is listed "K20 V - Visible while on this screen". What does this mean? I've never seen this.

lunatic59 · Dec 1, 2018

It looks like you have "just charging" selected. Please select 'file transfer' and see if you can then copy files.

HelenS · Dec 1, 2018

I tried both: Photo transfer & File transfer and nothing happens.

lunatic59 · Dec 1, 2018

See if you can connect using AirDroid

HelenS · Dec 2, 2018

I looked up that app and it had terrible reviews. What about pairing my phone with my computer?

lunatic59 · Dec 2, 2018

Wifi is considerably faster at file transfer than Bluetooth. If you've got a lot of pictures, it could take you hours to transfer them. As for Airdroid, there will always be bad reviews whenever things get changed. That seems to be what most of the one and two stars are complaining about. Give it a try, if you don't like it, uninstall it and no harm done.

svim · Dec 2, 2018

HelenS said:
I looked up that app and it had terrible reviews. ....

Perhaps you were looking at a different app? Out of over 550,000 downloads the AirDroid app from Sand Studio is getting a 4.25 star out of 5 rating. I've been using it for years now on an almost daily basis, it's a great way to easily transfer files between my phones and a computer -- works with any browser on a computer running Linux, Mac, Windows, etc., and best part since no USB cable is required there is nothing to do on the target computer so no need to mess with PTP/MTP/mass storage settings that different operating systems might require, nor have to install any software or drivers for those operating systems that need them. Granted using AirDroid's web-based service has limitations (unless you're willing to pay the monthly subscription fee) but the free version works fine using just your home's local network.

HelenS · Dec 2, 2018

lunatic59 said:
Wifi is considerably faster at file transfer than Bluetooth. If you've got a lot of pictures, it could take you hours to transfer them. As for Airdroid, there will always be bad reviews whenever things get changed. That seems to be what most of the one and two stars are complaining about. Give it a try, if you don't like it, uninstall it and no harm done.

I called Verizon and was told to download an app: Android File Transfer for Mac. It works! I don't know about my Laptop running Windows 10.I don't know if there is an app for Windows.

bkttk2 · Dec 3, 2018

HelenS

Not sure if you tried already; but another option you may hzve is using a different USB cable. I don't know how many times I have been frustrated by devices not being seen or files not transferring due to a bad cable.

Cable might be okay for charging but poor for data transfer. Just another thing for you to look at later when you have time.

Best of luck,

bkttk2

bkttk2 · Dec 3, 2018

HelenS

Not sure if you tried already; but another option you may have is using a different USB cable. I don't know how many times I have been frustrated by devices not being seen or files not transferring due to a bad cable.

Cable might be okay for charging but poor for data transfer. Just another thing for you to look at later when you have time.

Best of luck,

bkttk2

HelenS · Dec 4, 2018

I tried 2 different USB cables and nothing. It works now after downloading Android File Transfer for Mac and I now can transfer my photos.

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