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Whatsapp closes on my main contact

Hello, since some times now, I have difficulty to open, read, and see pictures of one of my contact (my wife who is in Peru - I am in Canada). I can call her and do a video call but each time I click on her upcoming messages, I receive the message: The whatsapp application stopped..... I have to reboot from my icons and her photo and contact comes back with all other contacts but for her I still can't open messages. For all others I am fine. Would you know if the problem is at my end or hers? And what could be done...

I completely remove the application last week but when I downloaded it again, same result.

Thanks, Marc
 
I think it's more likely that it's at your end, but don't know for sure. It could be that there's something in one of the messages that's crashing the app. I can only speculate really.

What happens if you use the WhatsApp companion app on a computer? This requires your phone is connected to the internet as well (and has WhatsApp installed), but as it's a different app running on a different operating system there's a decent chance that this will not suffer the same problem.
 
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I think it's more likely that it's at your end, but don't know for sure. It could be that there's something in one of the messages that's crashing the app. I can only speculate really.

What happens if you use the WhatsApp companion app on a computer? This requires your phone is connected to the internet as well (and has WhatsApp installed), but as it's a different app running on a different operating system there's a decent chance that this will not suffer the same problem.

Thank you very much. If it is linked to a message received in the past from my wife, can I erase all messages and pictures from her and see if the problem is solved?
Marc
 
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