Problems recording sound with Snapchat

AnneMarit2 · Feb 23, 2019

When I record videos in the Snapchat-app, the volume is sooooo low. I can't record a normal happening and get a video that plays the sound normally.
If I talk really loud in to the microphone, the video will have my voice muffled but audible. But normal music/conversations will not be audible.

Does anyone know how to fix this?

The sound using the actual phone for phone conversation is no problem,so I suspect it's in the recording device the problem lies.

codesplice · Feb 25, 2019

How's the audio when you record a video with the native Camera app?

AnneMarit2 · Mar 1, 2019

codesplice said:
How's the audio when you record a video with the native Camera app?

Ahh, good question. I hadn't tried that before and... It's just as bad. Sooo, I quess it's the sound recorder on the videorecorder that's "broken" sort of.

codesplice · Mar 1, 2019

Do you have a case on the phone?

AnneMarit2 · Mar 4, 2019

codesplice said:
Do you have a case on the phone?

No, I don't.

codesplice · Mar 4, 2019

In that case, I'd suggest reaching out to Pixel Support to see if they can help you arrange for an RMA. It sounds to me like there might be a problem with the secondary microphone that's used for noise cancellation and audio during video recording.

AnneMarit2 · Mar 4, 2019

codesplice said:
In that case, I'd suggest reaching out to Pixel Support to see if they can help you arrange for an RMA. It sounds to me like there might be a problem with the secondary microphone that's used for noise cancellation and audio during video recording.

Thank you so much, I will do that.

Problems recording sound with Snapchat

AnneMarit2

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