Help Phone crashes on uninstall of Kindle app

LogicalUnit · Apr 14, 2019

Hello, I have a Samsung Galaxy S6 model SM-G920F currently running Android version 7.0

I have installed the Amazon Kindle app version 8.17.0.49 and it appears to work normally.

I now want to uninstall this app. The problem is that every time I try to uninstall this app through the Play Store, the phone crashes and resets. It just goes black, and after a few seconds I see the Samsung logo.

I have tried disabling and force stopping the app. I have tried clearing app data and clearing app cache.

Can anyone help me remove this app from my device?

Dannydet · Apr 14, 2019

Go to settings, apps, and uninstall from the app list instead of from the play store method

LogicalUnit · Apr 14, 2019

Hi, thanks for suggestion, but I see no uninstall option. Just disable and force stop.

EDIT: just tried the disable option. There were two warnings saying "disabling built-in apps, may cause errors in other apps" and "replace this app with the factory version? All data will be removed".

Same result: crash and reset.

Dannydet · Apr 14, 2019

Then it has become a system app that cannot be uninstalled. You can either root your phone to remove it or flash a stock rom for your device

ocnbrze · Apr 14, 2019

how did you install the kindle app? was it an apk? from the play store? either way it should have a uninstall option. if it does not like dannydet said it's a system app which would be odd for that to happen (unless it came pre-installed on your phone)

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Help Phone crashes on uninstall of Kindle app

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