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How to save data for an application(username/password)

Hello,
for Android 5.0
Same application on 2 phones, it has a username and password.. On one phone the login credentials are saved while on the other not saved.
I cleared its data & cache & re-enter them but still nothing. Any solution?
That's likely due to a preference setting...somewhere.

What app is it? And what version?

What manufacturer(s) and model(s) are the two phones?
 
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