Update broke my phone??

FPSTech · Apr 10, 2019

Hey everyone. Just updated the OS last week and now getting crazy stuff happening like everyother minute. All media randomly pauses. Dropbox, youtube, pandora even photo vids i took just pause after 20 secs. Second is im getting ad popups evetime i open my phone luanch a new app? Also my notification tone goes off every minute for no reason? Yes im pretty knowledgeable about this thing and have done most thing to get rid off these thing to no avail??
-Tech

Hadron · Apr 10, 2019

If you want to avoid people suggesting all of the things you've done it might be worth listing them.
I have to admit that while random pauses might sound like a new OS glitch, the sort of thing I'd try clearing the cache for, or worst case backup and reset (a pain, but sometimes the quickest way to fix things), ad popups doesn't sound like anything to do with an OS update. I'd clear browser caches, then start looking at any apps that have been installed or updated since shortly before this started.

As for random notifications, do you literally mean "every minutes" or just "frequently but randomly"? It may help someone identify the cause.

ocnbrze · Apr 10, 2019

ok well to help troubleshoot here. it would help us to know what you have tried?

how about a factory reset?

FPSTech · Apr 10, 2019

Yeah I messed with the pop up settings in the browser and in the phone settings. And didnt work. Checked for viruss with AVG. Nothing. As for Notifactions i have no clue. I turned off notification completely in the setting and still getting frequent tones everyother minute. Yes really every other minute.

ocnbrze · Apr 10, 2019

try going into safe mode and see if you still have the issue.

Turn on and use safe mode
Safe mode allows you to turn on the device with third-party apps disabled. Then you can easily uninstall apps that may be causing a conflict or software problem.

Turn the device off.
Press and hold the Power key past the model name screen.
When "SAMSUNG" appears on the screen, release the Power key.
Immediately after releasing the Power key, press and hold the Volume down key.
Continue to hold the Volume down key until the device finishes restarting.
Safe mode will display in the bottom left corner of the screen.
Release the Volume down key when you see Safe Mode.
Uninstall apps that are causing a problem.

Turn off safe mode

Press and hold the Power key.
Tap Restart.

Hadron · Apr 11, 2019

I'd certainly clear all of your browser caches as well, and maybe go into recovery and clear the system cache as well (just cache, nothing else).

And if your problem isn't there in safe mode that means that the cause is one of the apps you've installed. Then it's just a matter of working out which.

FPSTech · Apr 11, 2019

Thanks guys!! Yeah that what i narrowed it down too. Maybe just a factory reset. I dont have to much installed apps. Thanks again for all the help!! XD

ocnbrze · Apr 11, 2019

ok cool beans keep us posted.

tube517 · Apr 11, 2019

What carrier is your phone on?

TexasGonzo · Apr 11, 2019

Exactly why i refuse update downloads, especially when my device is running perfectly fine. If it ain't broke, don't mess with it (even if its a carrier push)

Hadron · Apr 11, 2019

On the other hand I update monthly without problems. Sure, only one in 12 is a major version update (and in fact there hasn't been a minor this year - it's just 9, not 9.0 or 9.1), but that's still about 20 updates on this phone so far without any significant issue.

sopio · Apr 16, 2019

You should always do a factory reset after every OS update. Like like you did already. I have yet to reset my phone

Update broke my phone??

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