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Help Emails display header, but not body

dignan

Lurker
Sep 23, 2010
2
0
One of our employees has a strange problem with his Exchange email account.

Each email displays only the sender information and the subject line. The body is completely empty.

I tried removing the account and adding it again, but that didn't help.

Any ideas?
 
Has anyone solved this problem? My droidx with the stock email app was working fine with my pop yahoo but now only displays sender and subject line.

UPDATE: After discovering the Settings>Manage applications>All>Email (the stock Email)> appliction info page (yes you do have to crawl through that cave to get here) I found a button that said Clear data. When I pressed it, it gave me the warning from hell and since the app was not working properly anyway, i said OK. I then went back to my email and all of a sudden I was getting the body of my emails again. Hope this helps someone else that gets into stock email header, no body trouble



One of our employees has a strange problem with his Exchange email account.

Each email displays only the sender information and the subject line. The body is completely empty.

I tried removing the account and adding it again, but that didn't help.

Any ideas?
 
Upvote 0
Has anyone solved this problem? My droidx with the stock email app was working fine with my pop yahoo but now only displays sender and subject line.

UPDATE: After discovering the Settings>Manage applications>All>Email (the stock Email)> appliction info page (yes you do have to crawl through that cave to get here) I found a button that said Clear data. When I pressed it, it gave me the warning from hell and since the app was not working properly anyway, i said OK. I then went back to my email and all of a sudden I was getting the body of my emails again. Hope this helps someone else that gets into stock email header, no body trouble
I used this process today, 4/24/12 and it solved the problem. thanks for the info
 
Upvote 0
One of our employees has a strange problem with his Exchange email account.

Each email displays only the sender information and the subject line. The body is completely empty.

I tried removing the account and adding it again, but that didn't help.

Any ideas?
I was having the same problem. Turned out that my Android 4.3.2 phone's stock email software was malfunctioning (too outdated perhaps?). I downloaded a new email app and problem solved.
 
Upvote 0
I can confirm this as well; note that this means you need to re-enter all the imap / smtp server settings.
I found I didn't have to re-enter credentials or server preferences, but on running the mail app I got the barrage of faux-cute "this tool will change your life! Snooze here! Reply there! Let's be great together!!" popovers. Other than that and some time to re-cache content, I was back up and running. I think it's v9 and I know it's an S7.
 
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