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Help Speech to Text

Default LG keyboard...the same as I used on the G3.
 

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Hi. My LG G4 speech to text feature just stopped working. The microphone icon is still there, but when i attempt to use it, the 'tap to speak' screen pops up as in the past but now it says 'try again'. I took in in to my T-Mobile store; they confirmed all software is up to date. they are stumped it seems. Said maybe the software no longer supports that function...doesn't sound right to me. Any suggestions??
 
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