So i bought a new phone 2 weeks ago. I had a Samsung Galaxy S3 for about 4 years so i upgraded to a Samsung Galaxy A20. I switched my old number to the new phone. Everything was cool. At lease for a week and a half. Then my phone stopped receiving Mobile Data. It couldn't connect to a network. I could still call, text, and connect to Wifi.
So I hit up Boost Mobile (my carrier) and chatted with them online. I'll upload that chat. The words in Green are me.
Basically we went thru a bunch of step to correct this problem. But in the end I was told I had to contact Samsung about this problem. My phone is still under warranty being that I bought it less than 2 week ago.
So I chatted with Samsung. They gave me a link to help me. But it took me to a list of things that i already tried. So I let them know that this was already attempted and failed.
So Samsung told me i'd have to talk to my carrier (Boost Mobile) about this because it was a carrier problem.
I go back to the Boost Mobile store I bought the phone. I tell them the whole story. They tell me i need to go to a Samsung store and have them look at it. There is no Samsung store in Las Vegas. But there are 2 authorized Samsung repair places.
I go to one of them. Tell them the story. So he hooks up my phone to run a diagnostics on it. He then tells me that an error came up. And told me that my carrier was the one blocking the data from getting to my phone. I'll upload that too.
By this time I'm running late for family stuff I have to do. So i couldn't call or chat with anyone from Boost.
A few hours later and now I can't make phone call or texts at all. If i try to make a call it tells me i have to enter a credit card number for payment to place the call.
So that's where i'm at.
Boost Mobile says they can't help me. I have to talk to Samsung.
Samsung says they can't help me. I have to talk to Boost Mobile.
Has anyone ran into this problem? Or have any ideas on what to do?
I'm frustrated like crazy...
So I hit up Boost Mobile (my carrier) and chatted with them online. I'll upload that chat. The words in Green are me.
Basically we went thru a bunch of step to correct this problem. But in the end I was told I had to contact Samsung about this problem. My phone is still under warranty being that I bought it less than 2 week ago.
So I chatted with Samsung. They gave me a link to help me. But it took me to a list of things that i already tried. So I let them know that this was already attempted and failed.
So Samsung told me i'd have to talk to my carrier (Boost Mobile) about this because it was a carrier problem.
I go back to the Boost Mobile store I bought the phone. I tell them the whole story. They tell me i need to go to a Samsung store and have them look at it. There is no Samsung store in Las Vegas. But there are 2 authorized Samsung repair places.
I go to one of them. Tell them the story. So he hooks up my phone to run a diagnostics on it. He then tells me that an error came up. And told me that my carrier was the one blocking the data from getting to my phone. I'll upload that too.
By this time I'm running late for family stuff I have to do. So i couldn't call or chat with anyone from Boost.
A few hours later and now I can't make phone call or texts at all. If i try to make a call it tells me i have to enter a credit card number for payment to place the call.
So that's where i'm at.
Boost Mobile says they can't help me. I have to talk to Samsung.
Samsung says they can't help me. I have to talk to Boost Mobile.
Has anyone ran into this problem? Or have any ideas on what to do?
I'm frustrated like crazy...
