Always-on display turns off

teeheelee · Nov 6, 2019

The Always-on display of my LG V30 no longer works in the dark. Its very annoying for many reasons as you can imagine. The AOD works fine in a lighted area, but in total darkness, it shuts off. It used to work fine, but at some point it stopped, and I honestly don't know if happened as a result of an OS upgrade or app installation or what. Anyone have any suggestions?

ocnbrze · Nov 7, 2019

try it in safe mode and see if it still does it. safe mode prevents all 3rd party apps from running to determine if it is actually an app causing your issue. if it is still doing then, then i would do a factory reset.

lvt · Nov 7, 2019

I'm just curious, is the always on feature a built-in feature or it's a third-party app? Do you actually use a 3rd launcher?

teeheelee · Nov 9, 2019

ocnbrze said:
try it in safe mode and see if it still does it. safe mode prevents all 3rd party apps from running to determine if it is actually an app causing your issue. if it is still doing then, then i would do a factory reset.

thanks for the help! Unfortunately, it didn't work. I tried the safe-mode method and the factory reset and nothing has changed. One thing I should mention is that when I did the factory reset, I allowed it to connect to my home network and it downloaded and installed the latest OS update. Probably should have seen if the AOD would work with the baseline OS. Funny that I haven't seen much chatter about this AOD issue on the web. Am I the only one? Maybe I have a hardware problem...

ocnbrze · Nov 9, 2019

lvt said:
I'm just curious, is the always on feature a built-in feature or it's a third-party app? Do you actually use a 3rd launcher?

yes it is cooked into the os of some devices. it is not an android os feature, but rather a manufacturer addon that also depends on the phone as well.

teeheelee said:
thanks for the help! Unfortunately, it didn't work. I tried the safe-mode method and the factory reset and nothing has changed. One thing I should mention is that when I did the factory reset, I allowed it to connect to my home network and it downloaded and installed the latest OS update. Probably should have seen if the AOD would work with the baseline OS. Funny that I haven't seen much chatter about this AOD issue on the web. Am I the only one? Maybe I have a hardware problem...

well that sucks........not sure if it is. maybe go into your carrier and ask them.

teeheelee · Dec 7, 2019

All - I solved the problem, somewhat accidentally. I happened to drop my phone and the impact cracked the screen protector I had on it. The cracked screen protector that i removed was not the type that was contoured to fit the curvature of the screen. I replaced it with one that was contoured to fit the screen and lo and below, my always-on-display started working. Apparently, my old screen protector was somehow fooling my V20 into thinking that it was in my pocket (?), thus shutting off the AOD. All is well now, and I think I'll keep the phone ;-).

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Always-on display turns off

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DON'T PANIC!!!!!!!!!

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