R
Rbktaq
Guest
I'm not sure if this is the correct place to post this question. Apologies if it's not!
I bought my phone directly from Google through a trade-in program about a year ago and set it up immediately with Verizon. This month, I tried to switch my phone line to T Mobile, but when I put in the new T-mobile SIM card, I get an error message saying "SIM card isn't supported. Ask Verizon if this device can be unlocked."
I've spoken to T Mobile, Verizon, and Google. Here is what each said:
T mobile: When they put out the request for Verizon to transfer my phone line, it should automatically unlock my phone. If it's not working, I should contact Verizon.
Verizon Agent #1: When you get the phone from Google and set it up with Verizon, Verizon then locks the phone (something about after x number of days). Directed me to another Verizon help line.
Verizon Agent #2: Verizon doesn't lock phones unless it has been reported missing/stolen or if there's a payment due. Since neither of those were true, the agent said I should contact the retailer I bought my phone from, which is the Google Store.
Google: Help agent tried a couple different solutions: Solution 1 - turn on Developer option to enable "OEM unlocking." When I tried this, the OEM unlock option was disabled/grayed out with the message "Unavailable on carrier-locked devices". Solution 2 - Factory reset. This didn't work. He finally told me to contact Verizon because my phone says it is "carrier-locked".
Before I pull my hair out talking to another agent, does anyone have any idea what is going on and how I can unlock my phone? Appreciate any help. Thanks!
I bought my phone directly from Google through a trade-in program about a year ago and set it up immediately with Verizon. This month, I tried to switch my phone line to T Mobile, but when I put in the new T-mobile SIM card, I get an error message saying "SIM card isn't supported. Ask Verizon if this device can be unlocked."
I've spoken to T Mobile, Verizon, and Google. Here is what each said:
T mobile: When they put out the request for Verizon to transfer my phone line, it should automatically unlock my phone. If it's not working, I should contact Verizon.
Verizon Agent #1: When you get the phone from Google and set it up with Verizon, Verizon then locks the phone (something about after x number of days). Directed me to another Verizon help line.
Verizon Agent #2: Verizon doesn't lock phones unless it has been reported missing/stolen or if there's a payment due. Since neither of those were true, the agent said I should contact the retailer I bought my phone from, which is the Google Store.
Google: Help agent tried a couple different solutions: Solution 1 - turn on Developer option to enable "OEM unlocking." When I tried this, the OEM unlock option was disabled/grayed out with the message "Unavailable on carrier-locked devices". Solution 2 - Factory reset. This didn't work. He finally told me to contact Verizon because my phone says it is "carrier-locked".
Before I pull my hair out talking to another agent, does anyone have any idea what is going on and how I can unlock my phone? Appreciate any help. Thanks!
