Help Galaxy Note 10+ phone won't stay on SPEAKER

The_Chief · May 14, 2020

After the last update (maybe earlier, I don't know), I've had a problem placing calls. Every time I place a call and immediately after hitting the CALL button, I tap the SPEAKER button so I can hear the call without putting the phone to my ear. Especially if I know there will be a menu I have to navigate to get anything done.

The call goes to the speaker but as soon as the call connects on the distant end and it starts ringing, my phone hijacks the call back to the earlpiece! Every single time! So I have to wait, hear the faint ringing tone in the earpiece, and tap SPEAKER again to get it back!

Is anyone else here experiencing this issue? Have you figured out a fix for it?

ocnbrze · May 15, 2020

hmmmm no issue on my note 10+. i'm sure you tried rebooting the phone. does it happen in safe mode? you ight want to think about either factory resetting or flashing a firmware from sammobile.

The_Chief · May 18, 2020

My phone us set to restart every week, whether it needs to or not. Rebooting does not resolve this. In fact, now I can be in the middle of a connected call and the audio will just pop back to the earpiece! WTH!

No, I have not checked safe mode. Factory reset would be my last option, as it's a PAIN to set this thing back up after a wipe. Flashing firmware is not something I really want to do: I have done nothing to modify the phone settings, so I can't imagine it having become randomly corrupted.

Bodestone · May 28, 2020

Could it be interference noise due to another wireless or connected smard device? I have noticed that my bluetooth headset will disconnect for no known reason and that will be radio signals. Base, on phone speaker can respond to ultrasoics and so on so other kit, resonatng at a certain frequancy can mess with it

The_Chief · May 28, 2020

The phone speaker works perfectly in Safe Mode - so that rules out the firmware and electromagnetic interference. EMI would generally cause unwanted noise: not a functionality issue. In the case of your Bluetooth headset dropping connection, then yes: excessive interference could diminsh the BT signal strength enough to break connection. But this is ON THE PHONE.

The only app I have that works with the phone is nomorobo - but it only operates on incoming calls, not outgoing. This is bewildering to me.

svim · May 28, 2020

Have you tried clearing the cache, or even clear data, of the Phone app itself?
Try checking going through all the options in the Sounds menu in your Settings too and look for anything that might be related to this (as the Phone app has to be interacting with, or at least now failing to, the sound sub-system of your Note.
Interesting that the problem isn't occurring while in Safe Mode.

The_Chief · May 28, 2020

I cleared cache, but I'll clear data, too. The conundrum here is that if I look at all apps (including system apps), there are THREE identical phone apps, with identical icons, identical storage usage, cache sizes, etc. CLONES!

kokiangel · Jun 4, 2020

I think you got a lemon, Chief! First the fingerprint scanner and now this.

The_Chief · Jun 5, 2020

It's a bizarre problem! Let's hope the Note 20 is a little better!

The_Chief · Jun 8, 2020

UPDATE:

After clearing system cache in Recovery, I went into Settings -- Apps -- Show system apps and located the three identical Phone apps. I cleared cache and data on all three, forced-stopped all three and rebooted the phone.

No change - calls still get pulled back from the speaker to the earpiece randomly. The thing is, the SPEAKER icon on the screen is highlighted, indicating that the phone thinks it's using the speaker! But nope... earpiece. I then have to de-select SPEAKER and re-select it. Then the call usually stays put.

I have already scratched my head, trying to think of ANY app that would have permission on my phone. Not many, other than Google: but those enter a phone number and call on command. After that, the dialer is pretty much on its own. All I can say is: it's a good thing we're less than two months away from the August 5th Unpacked Event for the Note 20...

Bodestone · Jun 8, 2020

I had 2 identical looking phone apps on my Note 4 as I was looking for one with a dark theme. You should be able to tell which is which by the Uninstall options. The core phone app will only let you disable. You could also check the version against Samsung latest version for that app. Uninstall the others and see if it helps.
Do you also have any automation tools running such as Tasker that may have changed behaviour between Samsung/Android versions?

The_Chief · Jun 9, 2020

No, I do not. And there are no uninstall or disable options on any of the three Phone apps. The fact that the storage amounts are identical (or, at worst, very similar) lead me to suspect that at least one of them is a duplicate of the core Phone app. The other MAY be a Google addition, as I use the blue Google Contacts and never the orange stock Samsung Contacts. The best I can do with any of the three is force stop, clear cache and data. I can't do anything else.

Except wait and trade up to the Note 20 Ultra and hope the problem doesn't migrate with me. In fact, when I trade up, I will go the first few days without the Google contacts app. If the calls go well, I will add it, set the defaults for contacts, and try again. If it messes up, I've found the culprit.

Bodestone · Jun 9, 2020

If you do upgrade, or re-install it may be worth disabling the google app backup/restore and just go with Smart Switch allowing you to review the apps for restore beforehand.

The_Chief · Jun 13, 2020

Since I use Google for my contacts and not Samsung, SmartSwitch will not restore the vast majority of my contacts... many of which are vital to my daily efforts of community service and my personal work. Since I have no idea what apps, if any, could possibly be affecting the speaker phone operation, I'm not sure SmartSwitch won't move the problem over with everything else. That said, I will certainly set up the phone without logging into Google... I'll go straight to the home screen and make multiple calls to try and duplicate the problem. As things begin to restore and I add more accounts and apps, I'll stop and call some more. Hopefully I'll find the culprit - but that won't be until late August.

Bodestone · Jun 13, 2020

The_Chief said:
Since I use Google for my contacts and not Samsung, SmartSwitch will not restore the vast majority of my contacts... many of which are vital to my daily efforts of community service and my personal work. Since I have no idea what apps, if any, could possibly be affecting the speaker phone operation, I'm not sure SmartSwitch won't move the problem over with everything else. That said, I will certainly set up the phone without logging into Google... I'll go straight to the home screen and make multiple calls to try and duplicate the problem. As things begin to restore and I add more accounts and apps, I'll stop and call some more. Hopefully I'll find the culprit - but that won't be until late August.

Smart switch will bring across the apps/settings and existing messages/call history etc. You can still sign in to your google account and decline app backup/restore. Just linking your google account will link the proper contacts. Smart switch is phone to phone transfer so is just taking the files from the old phone and moving them over rather than referencing the Samsung account for contacts and so on.

Rashpall Sekhon · Oct 21, 2020

Mine does this too,its super annoying.
Mine switches off speaker for, phone, Microsoft teams and my sip phone

I think maybe Skype is causing it because my phone works fine with Skype for business

The_Chief · Oct 22, 2020

I don't even use Skype. This is the SIM cell phone app. However, in recent updates the Note 10+ is behaving again. Hopefully the One UI 2.x update fixed it!

A bochur · Oct 22, 2020

I have the same problem as mentioned in OP. in my car when making a phone call using bluetooth I'll switch to ear piece or speaker but after the call connects it will go back to bluetooth. Never had that in middle of a call though

Bodestone · Oct 23, 2020

I don't use in car but do have bluetooth headphones.
I have never noticed this on the native phone app but noticed this once in a while on a 3rd party VOIP app that connects me to the office phone system that it reset on connect.
It's deffinitely finicky about trying to connect the bluetooth after the fact on that if you forget.
I wonder if some integrations systems are using much older code that is becoming less reliable on newer Android versions.

kokiangel · Oct 26, 2020

My phone did the same thing. The solution that worked for me was tedious but effective since my phone's speaker option is working again. I went into settings, apps and one by one selected each app and force stopped them and cleared their cache manually. Then I rebooted my phone and was back in business Can't hurt to try and maybe it'll work for you too.

Help Galaxy Note 10+ phone won't stay on SPEAKER

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