Need Help MUST diable DO NOT DISTURB !!

metalman228 · Nov 28, 2020

Hello all,

I have a major problem that will force me to ditch an android phone and move to Apple because I cannot get my phone to turn off DO NOT DISTURB and no matter what i do it stays on.

I can shut it off temporarily, but it turns it self on again and is always on after a reboot.

If my boss cannot get a hold of me again due to this issue I will be FIRED from my job.

I need to know if anyone has successfully done this or is it impossible.

No "try this" or "try that", I need a 100% proven method or "No not possible" answer please.

Android version 10

Thanks for any help the community can provide.

mikedt · Nov 28, 2020

Fiend of mine had it happen with an Android phone. The VOLUME DOWN button was stuck. Which was 100% repairable of course.

ocnbrze · Nov 28, 2020

metalman228 said:
Hello all,

I have a major problem that will force me to ditch an android phone and move to Apple because I cannot get my phone to turn off DO NOT DISTURB and no matter what i do it stays on.

I can shut it off temporarily, but it turns it self on again and is always on after a reboot.

If my boss cannot get a hold of me again due to this issue I will be FIRED from my job.

I need to know if anyone has successfully done this or is it impossible.

No "try this" or "try that", I need a 100% proven method or "No not possible" answer please.

Android version 10

Thanks for any help the community can provide.

why blame this on android in general? my note 10+ does not have this issue.

try putting the phone in safe mode and see if that fixes the issue. if it does not then i would try a factory reset.

Dannydet · Nov 28, 2020

Check your do not disturb settings.
If you think that can't help then go get an iPhone

metalman228 · Nov 28, 2020

ocnbrze said:
why blame this on android in general? my note 10+ does not have this issue.

try putting the phone in safe mode and see if that fixes the issue. if it does not then i would try a factory reset.

So are you saying to put the phone into Safe Mode, turn off the DND and restart, or do I need to leave it in safe mode for a few days to see if the problem reappears in safe Mode?

metalman228 · Nov 28, 2020

this is in reply to dannynet

I have adjusted all the settings numerous times and with all the settings that would indicate that it should be OFF the DND is suddenly on again. I have been over and over this with Motorola, and they cannot seem to help.

Hadron · Nov 28, 2020

metalman228 said:
So are you saying to put the phone into Safe Mode, turn off the DND and restart, or do I need to leave it in safe mode for a few days to see if the problem reappears in safe Mode?

How often does it happen? You'd need to leave it in safe mode long enough to confirm that it doesn't happen in safe mode. If it still hasn't occurred after that then you know that it's one of the apps you have installed that's responsible. The problem then is tracking down which. I'd suggest installing some app that can summarise which apps have which permissions (I use Addons Detector, but there are others) and then see which apps can change system settings, audio settings, or anything else this might be. Then see whether any of those might do this as part of their operation. If you can't find any it then becomes a game of identifying which app is doing this because it's buggy (harder).

Of course if this does happen in safe mode that proves it's not one of the apps you have installed but something in the system or one of the pre-installed apps.

The most obvious thing is to check whether your DND settings tell it to come on on some schedule or in response to some event (e.g during calendar events)? Then if you have any automation app installed (Tasker, Macrodroid etc) whether it includes a task that might do this? Might also be worth checking that none of your calendar apps have an option to silence/DND the phone during appointments. These are things I'd do first, as they just involve looking at a few apps' settings (or system setting for DND).

Finally, is there any pattern to when it starts?

Sorry no "100% answer", but those tend only to exist for problems that have been seen before. And that's the problem here: what you describe is neither normal nor common, so we can only speculate as to what is causing it and hence what the fix is.

ocnbrze · Nov 28, 2020

metalman228 said:
So are you saying to put the phone into Safe Mode, turn off the DND and restart, or do I need to leave it in safe mode for a few days to see if the problem reappears in safe Mode?

as @Hadron suggested, you will leave it in safe mode until you know if the issue still persists or not.

safe mode prevents 3rd party apps from running. if the issue stops in safe mode, then we know an app is the cause. if it still happens, then you might have a software glitch and maybe a factory reset might be in order.

metalman228 · Nov 28, 2020

Hadron said:
How often does it happen? You'd need to leave it in safe mode long enough to confirm that it doesn't happen in safe mode. If it still hasn't occurred after that then you know that it's one of the apps you have installed that's responsible. The problem then is tracking down which. I'd suggest installing some app that can summarise which apps have which permissions (I use Addons Detector, but there are others) and then see which apps can change system settings, audio settings, or anything else this might be. Then see whether any of those might do this as part of their operation. If you can't find any it then becomes a game of identifying which app is doing this because it's buggy (harder).

Of course if this does happen in safe mode that proves it's not one of the apps you have installed but something in the system or one of the pre-installed apps.

The most obvious thing is to check whether your DND settings tell it to come on on some schedule or in response to some event (e.g during calendar events)? Then if you have any automation app installed (Tasker, Macrodroid etc) whether it includes a task that might do this? Might also be worth checking that none of your calendar apps have an option to silence/DND the phone during appointments. These are things I'd do first, as they just involve looking at a few apps' settings (or system setting for DND).

Finally, is there any pattern to when it starts?

Sorry no "100% answer", but those tend only to exist for problems that have been seen before. And that's the problem here: what you describe is neither normal nor common, so we can only speculate as to what is causing it and hence what the fix is.

Wow, excellent info ! There is no pattern I can surmise, except that it always seems to be in DND mode when its most unwanted. Today for example I came into the kitchen to see a phone call in the process of hanging up and thought thats odd, why don't I hear the phone ringing... So I picked it up and sure enough its in DND mode. So I check the settings (for the umpteenth time) and since I found nothing has changed in settings, I turn off the DND & perform a restart. Well, wouldn't you know, it restarted in DND mode! Did this 6x in a row, so that was the precipitous for this post.

And I agree its neither normal or a common thing. I will start my phone Sunday when I wake up in Safe Mode and will leave it there, and will report back what happens. It may be a few days till I post back, unless it goes into DND mode quickly in SM.
I appreciate the feed back from everyone, I now have hope that I might be able to correct the problem

metalman228 · Dec 24, 2020

metalman228 said:
Wow, excellent info ! There is no pattern I can surmise, except that it always seems to be in DND mode when its most unwanted. Today for example I came into the kitchen to see a phone call in the process of hanging up and thought thats odd, why don't I hear the phone ringing... So I picked it up and sure enough its in DND mode. So I check the settings (for the umpteenth time) and since I found nothing has changed in settings, I turn off the DND & perform a restart. Well, wouldn't you know, it restarted in DND mode! Did this 6x in a row, so that was the precipitous for this post.

And I agree its neither normal or a common thing. I will start my phone Sunday when I wake up in Safe Mode and will leave it there, and will report back what happens. It may be a few days till I post back, unless it goes into DND mode quickly in SM.
I appreciate the feed back from everyone, I now have hope that I might be able to correct the problem

metalman228 · Dec 24, 2020

I finally found out what is causing the DND to come on, it is turning the phone over and it would turn on the DND.

I found it due while researching another issue and that is the volume turning itself all the way down by itself, and while looking into the volume issue I figured both out.it is called the-

Flip for DND

ocnbrze · Dec 24, 2020

metalman228 said:
I finally found out what is causing the DND to come on, it is turning the phone over and it would turn on the DND.

I found it due while researching another issue and that is the volume turning itself all the way down by itself, and while looking into the volume issue I figured both out.it is called the-

Flip for DND

is that an app?

metalman228 · Dec 25, 2020

ocnbrze said:
is that an app?

No, well sorta, Ok, yes. It's a part of the "built in" Moto app. Not being phone specific, look at this URL.

https://motorola-global-portal.custhelp.com/app/answers/indevice_detail/a_id/127883/p/30,6720,10385

puppykickr · Feb 18, 2021

Why not add your boss' phone number to the numbers than CAN call you when the device is in DND?

I use DND all the time, and have no issues.
I simply made it so that my contact list is always allowed.

Need Help MUST diable DO NOT DISTURB !!

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