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E6 play, regret I bought it

regressist

Newbie
Nov 16, 2021
41
16
Hi all,
just one hour after switch-on my new e6 play, I think I can say it is just rubbish, just a few initial hurdles:

- no manual, only online, I have always had a pdf for any device, this does not
- starts with an horrible HELLO MOTO loud, does not seem to be removable
- I put a 128GB microsd from Sandisk, with passoword: it does not see it at all
- removed pswd with other phone, he does not read it and asks me to format it, wether for internal or external use

Seriously thinking to throw it in the bin, I heard some people that motorola is crap, I did not think to this point
 
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I have an e6, in fact posting this with it.

Works fine for me.

Settings
Sound
Advanced
Other sounds and vibrations

This is where you will find the ability to turn off the 'Hello Moto' noise.

There is no manuel because the phone is very simple to use.

Be sure to insert the SD card completely and correctly, and do it with the device off.

When the device is turned back on, it should see that a card has been inserted.

It will then ask how you want to format it.
Format it as external.

Settings
Storage
Portable Storage
 
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Thanks for your reply
1) sdcard: yes but my card is alredy formatted from the other phone (actually Sandisk, never reformatted) and full of data, it works also on the pc, FAT, I do not want to rewrite it and do not forget I loose the encryption feature built-in from Sandisk, ridiculous
2) hello moto: yes I tried already that but in Other sounds and vibrations I have sounds for keyboards/pressure/battery charging/screen lock and they are all yes or no, I put NO to all anyway, but the hello moto stays there
3) yes the phone is simple but sometimes you need special features, e.g. when you have 2 SIMS is it possible to download data only from one? And how, the online manual does not say anything
 
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Thanks for your reply
1) sdcard: yes but my card is alredy formatted from the other phone (actually Sandisk, never reformatted) and full of data, it works also on the pc, FAT, I do not want to rewrite it and do not forget I loose the encryption feature built-in from Sandisk, ridiculous
2) hello moto: yes I tried already that but in Other sounds and vibrations I have sounds for keyboards/pressure/battery charging/screen lock and they are all yes or no, I put NO to all anyway, but the hello moto stays there
3) yes the phone is simple but sometimes you need special features, e.g. when you have 2 SIMS is it possible to download data only from one? And how, the online manual does not say anything
why not just copy the card to the pc and then format it on your phone and then just transfer the copy back onto the card? not sure how the sandisk encryption works so i can't comment on that.
 
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Yes, but it is a lot of work which I did not at all on the other phone, I bought the card for portability; moreover I will loose the encryption because Moto does not allow it. Sandisk has an hw encryption, you can not open the chip without the pwd. It does not encrypt on the fly because you can remove or set again the pwd istantaneously, it's just a door locked or not, when it is locked and you do not have the driver on the device you see nothing. If you have it you need the pwd. If you loose the phone you are safe, now I should be back at 2010 when loosing the card would mean trouble. Very bad
 
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Thanks for your reply
1) sdcard: yes but my card is alredy formatted from the other phone (actually Sandisk, never reformatted) and full of data, it works also on the pc, FAT, I do not want to rewrite it and do not forget I loose the encryption feature built-in from Sandisk, ridiculous.

I saw that on a new SanDisk micro-SD, but as it was for Windows only, and I use MacOS, Linux, and Android devices, I just deleted the EXE files.

FYI SanDisk's proprietary SD encryption is only usable on PCs and laptops running Windows.
Ridiculous?....yes...Complain to SanDisk.

2) hello moto: yes I tried already that but in Other sounds and vibrations I have sounds for keyboards/pressure/battery charging/screen lock and they are all yes or no, I put NO to all anyway, but the hello moto stays there

I suspect it's baked in the firmware, and nothing can be done with that, apart from rooting and hacking it.

3) yes the phone is simple but sometimes you need special features, e.g. when you have 2 SIMS is it possible to download data only from one? And how, the online manual does not say anything

Dual-SIM phones, can usually select data for SIM1 or SIM2 in the user settings.
 
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...
- no manual, only online, I have always had a pdf for any device, this does not
- starts with an horrible HELLO MOTO loud, does not seem to be removable
- I put a 128GB microsd from Sandisk, with passoword: it does not see it at all
- removed pswd with other phone, he does not read it and asks me to format it, wether for internal or external use
...

1) Go the page with the PDF manual for your model on Motorola's website, and there's a Download link in the upper menu bar to save the PDF to your phone, or wherever. (...or use the download function of whatever browser app you're using).
https://help.motorola.com/hc/1764/90/pdf/help-moto-e6-play-90-global-en-us.pdf
2) Peruse through Settings menu of your phone to just disable the startup sound. In my Moto phone the option is in Settings >> Sound >> Power up sound. It might be in a different menu or sub-menu in your phone, or showing in a slightly different name (i.e. Boot up, or Start sound, or whatever). There's a lot of things you can do to customize and/or optimize your phone's settings and user interface if you just take the time to familiarize yourself with the Settings menu. Keep in mind there are a lot of options and things so keep track of anything you do alter just in case you inadvertently disable something vital or important so you can enable it again. And there are a lot of contextual items so there are often a lot of different sub-menus that might be buried in an icon (gear icon, three-dot icon, three bars icon) that might be in the upper or bottom menu bar)
3) and 4) Once you format a microSD card to be 'Internal' that alters the card in multiple ways. By default it will be formatted with either FAT32 or exFAT, an outdated, unsupported but still proprietary, and limited file system from Microsoft. Leave the card as Portable and it doesn't alter the card. Once you reformat the card as Internal though, that changes the file system to be ext4 (to work in unison with also ext4 internal storage media), and the card gets encrypted (the encryption key ties that specific card to that specific device, and the encryption key gets stored within the phone's internal storage in a protected system-level directory).
Since it's not known if you did or didn't use either Internal or Portable on your other phone, than there's an issue with the card either encrypted via formatting it to Internal or the card was just encrypted using the Settings >> Storage menu on your other phone. Either way the card's file system has been directly tied to that phone, that's a security aspect. It's not a problem or a bug, encrypting storage media is a security feature. If you encrypted the card and where actually able to just freely use it with other devices, THAT would be a serious problem. If you want use that card in other devices again, you have to reformat it again. That returns it be to FAT file system and remove the encryption (and yes, all data on that card gets wiped in the process).
 
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I saw that on a new SanDisk micro-SD, but as it was for Windows only, and I use MacOS, Linux, and Android devices, I just deleted the EXE files.

FYI SanDisk's proprietary SD encryption is only usable on PCs and laptops running Windows.
Ridiculous?....yes...Complain to SanDisk.
.

Wrong, I have two Sandisk sdcards and they are encrypted, I use them for an android tablet and the old phone. Ridiculous, like your reply

I suspect it's baked in the firmware, and nothing can be done with that, apart from rooting and hacking it

This is why I am saying that it is just crap

Dual-SIM phones, can usually select data for SIM1 or SIM2 in the user settings

Oh thanks I did not know that
 
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1) Go the page with the PDF manual for your model on Motorola's website, and there's a Download link in the upper menu bar to save the PDF to your phone, or wherever. (...or use the download function of whatever browser app you're using).
https://help.motorola.com/hc/1764/90/pdf/help-moto-e6-play-90-global-en-us.pdf
2) Peruse through Settings menu of your phone to just disable the startup sound. In my Moto phone the option is in Settings >> Sound >> Power up sound. It might be in a different menu or sub-menu in your phone, or showing in a slightly different name (i.e. Boot up, or Start sound, or whatever). There's a lot of things you can do to customize and/or optimize your phone's settings and user interface if you just take the time to familiarize yourself with the Settings menu. Keep in mind there are a lot of options and things so keep track of anything you do alter just in case you inadvertently disable something vital or important so you can enable it again. And there are a lot of contextual items so there are often a lot of different sub-menus that might be buried in an icon (gear icon, three-dot icon, three bars icon) that might be in the upper or bottom menu bar)
3) and 4) Once you format a microSD card to be 'Internal' that alters the card in multiple ways. By default it will be formatted with either FAT32 or exFAT, an outdated, unsupported but still proprietary, and limited file system from Microsoft. Leave the card as Portable and it doesn't alter the card. Once you reformat the card as Internal though, that changes the file system to be ext4 (to work in unison with also ext4 internal storage media), and the card gets encrypted (the encryption key ties that specific card to that specific device, and the encryption key gets stored within the phone's internal storage in a protected system-level directory).
Since it's not known if you did or didn't use either Internal or Portable on your other phone, than there's an issue with the card either encrypted via formatting it to Internal or the card was just encrypted using the Settings >> Storage menu on your other phone. Either way the card's file system has been directly tied to that phone, that's a security aspect. It's not a problem or a bug, encrypting storage media is a security feature. If you encrypted the card and where actually able to just freely use it with other devices, THAT would be a serious problem. If you want use that card in other devices again, you have to reformat it again. That returns it be to FAT file system and remove the encryption (and yes, all data on that card gets wiped in the process).

Thanks for the manual, I had asked it to Motorola ! and they said it was not available.
The encryption is a different business: I NEVER formatted the card, it just allows the insertion of a pwd woith the proper drive. Probably the pwd is just recorded at the gate of the chip and opens or closes the data bus. Once you set the pwd you can move the card and if you have the right driver you can read it provided that you input the pwd. There is no formatting at all, this is one of the reason why I'm annoyed with moto, I have the card for portability and it should be able to read it, but even removing the pwd he then asks to format, while even the pc can read it . It is very bad. I repeat without pwd it should read it because it becomes an open device and I can read it with all pc and phone/tablet I have

Cheers
 
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Wrong, I have two Sandisk sdcards and they are encrypted, I use them for an android tablet and the old phone. Ridiculous, like your reply.

Well let's be clear about this "ridiculous" problem. Are you referring to SanDisk SecureAccess, which was an installable Windows EXE on a SanDisk micro-SD I had, or something else?
 
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Well let's be clear about this "ridiculous" problem. Are you referring to SanDisk SecureAccess, which was an installable Windows EXE on a SanDisk micro-SD I had, or something else?

No, when I bought this card I did not know it had this lock available, I bought it just for the size. I never installed any tool or formatted this (or any other microsd). Four years ago I read the manual of the Huawei P10 (which revealed also rubbish in its own, but not like the moto-shit) and found that IF the card allowed it, it could encrypt the card, they said so. I tried and it worked. I am sure it is not encrypted because as I said it is instantaneous, it is just a lock to the bus (99%) or something else similar. It is sure safe for normal stuff, maybe the NSA can break it but not normal hackers, or you try trillions of passowrds or the hw is locked. When I unlock it works like ALL the others cards on ANY pc/device.

I have bought in 10 years phones and tablets from HTC, Huawey, Samsung, Toshiba, 1+: NEVER I had to format ANY of many Sandisk cards. They all work on pc and phones without any glitch and without any driver.

ONLY moto-shit wants me to format, and I do not trust at all it now: at least all should be readable without formatting. And aside the huge work to format and re-write 128GB of stuff, I am sure that afterwords even formatted as external will not work any more on some (or all) of my pc/phone/tablet. The hell if I will do it.

I hope this clarifies and stops at least one user from buying moto-shit. After all this is the reason I started the thread. Thanks again for the manual to the guy who posted it. I will read it (even though I saw on-line that it is crap too) but 90% the phone will be given to some kid who does not care much
 
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Motorola's product line tend to get pretty good, overall reviews -- solid hardware typically targeting low to mid-range buyers with a plus being they run a clean, minimally branded version of Android and a minus being Motorola doesn't do a very job at extended updates nor version upgrades. So get a Moto phone for a usable daily usage phone and a reasonable cost, but don't buy one just because of pricing. When you have flagship model expectations, you need to pay more for a flagship phone. Given all the disdain you have for second-tier class Android phones, I'd suggest buying either something like a Samsung S21 or switch to an iPhone.

As far as that card, you really need to just reformat that card to use it in other devices again. Once you encrypted it on your Huawei, that encryption process prevents that card from being used on other devices. That's a security feature by design and intent, encryption secures the data written to the card from unlimited access by other devices. You have to reformat that card as Portable to clear it.
 
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Every device and every SD card I have ever had requires the card be formatted.

That is just how it is.
Some devices allow two methods of formatting, internal and external.

If you format the card as internal, it becomes a part of the device's internal memory, is encrypted, and cannot be used in any other device.

If you fornat the card as external, it is just that- an external memory bank that can be removed and placed into another device.

This is not a Motorola thing, nor a problem at all.
This is common among devices period.
 
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As far as that card, you really need to just reformat that card to use it in other devices again. Once you encrypted it on your Huawei, that encryption process prevents that card from being used on other devices. That's a security feature by design and intent, encryption secures the data written to the card from unlimited access by other devices. You have to reformat that card as Portable to clear it.

Wrong, I have already explained that after unlocking the card I can use it again in any device including the pc.
I have never formatted any card. On any of my other devices.

Period and close.
 
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Seriously, since you're having so many unique and mysterious problems with this phone and you obviously have a fixated hatred for Motorola, it's time to just stop using it and buy something you do like using.
Don't keep aggravating yourself by using a smartphone that just pisses you off every time you pick it up, that's not good for your own mental health. Smartphones are supposed to enhance your quality of life, not make you all twitchy and irritable.
 
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