Help Reset help

CoolBreeze541 · Apr 28, 2022

Hi,
long story short my other half updated her one plus 8 pro to android 12, after updating the bugs and battery issues were too much so she wanted to roll back upon rolling back to 11 the phone wants it previous pin the problem is she doesn't remember the pin ( I thought great I will just use the google sign in to get in) every time she try's to sign in her google account it says something went wrong please try again later. Could anyone help?

Milo Williamson · Apr 28, 2022

CoolBreeze541 said:
Hi,
long story short my other half updated her one plus 8 pro to android 12, after updating the bugs and battery issues were too much so she wanted to roll back upon rolling back to 11 the phone wants it previous pin the problem is she doesn't remember the pin ( I thought great I will just use the google sign in to get in) every time she try's to sign in her google account it says something went wrong please try again later. Could anyone help?

Hold the power button down, you will see the shut off, press that and hold it until saftey mode works, or......

https://eu.community.samsung.com/t5...w-do-you-roll-back-to-android-11/td-p/4107216

And:

https://www.fonedog.com/android-toolkit/how-to-bypass-google-verification.html

CoolBreeze541 · Apr 28, 2022

Very helpful thanks tried the methods in those threads to no success, the sad thing is the phones usb port doesn't work at all she uses wireless charging to charge the device looks like I am going to have to replace the USB cable before I can fix it.

ocnbrze · Apr 28, 2022

you could just hard reset the device to delete the pin code.

iBowToAndroid · Apr 28, 2022

ocnbrze said:
you could just hard reset the device to delete the pin code.

No. They already reset the device and have now triggered the FRP lock

CoolBreeze541 · Apr 28, 2022

iBowToAndroid said:
No. They already reset the device and have now triggered the FRP lock

Yes exactly hard reset brings me to the same screen.

ocnbrze · Apr 28, 2022

Maybe a WiFi issue? Which is why it can't sign in? Maybe try rebooting the router.

Milo Williamson · Apr 28, 2022

Funny I almost posted up do a Factory restart, but after double reading it, I just gave them the urls.

CoolBreeze541 · Apr 28, 2022

ocnbrze said:
Maybe a WiFi issue? Which is why it can't sign in? Maybe try rebooting the router.

Already tried mobile data my own router and in my mum's house same thing at this point I have just ordered her a new phone as she needs one for work so thanks one plus for your untested rubbish last phone we will ever buy from them.

iBowToAndroid · Apr 29, 2022

CoolBreeze541 said:
Already tried mobile data my own router and in my mum's house same thing at this point I have just ordered her a new phone as she needs one for work so thanks one plus for your untested rubbish last phone we will ever buy from them.

We can get that lock removed for you - message us if interested

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