Below is a LONG transcript of a live chat with tmobile, resulting in me calling them and being told that if I had the contract plan I could have got the phone (slide) for the upgrade price, but as I dont F#@k You lol .
nothing too important in it but if you want the slide this is the way to go.
I cut out the first guy they gave me as he was way out of his league and thought a new sim card may help!!
~Simon A has left the session.
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You have been connected to ^Kayana J.
^Kayana J: Hi , welcome to T-Mobile live Chat. I’m ^Kayana and I will be happy to assist you. Please give me a moment to review your question.
Gareth : ok, thank you
^Kayana J: Thank you for your patience. We will be more than happy to assist you today.
^Kayana J: I do understand your concern Gareth. I would want my phone to be updated as well. Especially so the phone can have the most updated information. I will review more information for you today about the update.
Gareth : ok
^Kayana J: , did someone advised you that the Samsung Behold 2 wont be updated to 2.1?
Gareth : Yes, i first read it on the Internet, so I email samsung and they said it is "unupdatable" to 2.1 however it will get 1.6, which is what my old g1 had?
^Kayana J: unfornately Gareth we don't have any information available at this time for the 2.1 update.
Gareth : when I paid off my phone last week I asked a rep in the store and he pretty much told me the same thing, and said that 1.6 should be out in about 3 weeks.
^Kayana J: I do understand but we won't know any information about the update until the information is provided from Android.
Gareth : I understand that as you have not been told officially on the situation it hard to act on it, but either way it affects the phone with its current issues and no Im stuck with a less than par phone that cant be upgraded.
^Kayana J: We apologize for the inconvenience being that the information is not presented at this time. If something is wrong with the device we can always go through some steps to see if the issue can be resolved.
Gareth : ok, but if you can see previous note form past calls they have tried allot, but im will to give it another shot
^Kayana J: What is wrong with the device Gareth?
Gareth : "preparing sd card" notification several times a day putting all ringtones back to stock.
the phone is incapable of being typed on reasonably as stock as it is so laggy
^Kayana J: Okay, have the device ever been reset?
Gareth : yes, and swapped out twice.
Gareth : new sim card, new sd card...ect
^Kayana J: Okay, being that the update is not available at this time. That is the only available option is to try to troubleshoot the device.
Gareth : I understand, and when the update doesnt come? I have had the phone since november and am still waiting
Gareth : not that this helps you but this is a part of samungs official statement on the behold 2
^Kayana J: I regret to inform you that we wouldn't be able to determine the time frame. I do understand where you are coming from.
Gareth : Samsung Mobile and T-Mobile USA are planning to update the Behold II to Android 1.6 which provides access to Google Maps Navigation, Google Voice Search capability and quick search box for Android.
The update will also supply additional benefits including Swype, an improved Media Player, updated core Android applications, and improved Bluetooth capabilities. However, the Behold II is not upgradeable beyond Android 1.6.
Gareth : so pretty much 10 years of loyal service gets me stuck with a $400 phone that does not meet its advertised requirements. sorry to sound angry at you, im not just very frustrated
^Kayana J: Okay, I do understand that this can be frustrated because you want the device to be updated a better software.
^Kayana J: Unfornately, we are only able to allow certain devices to get updates once they are available for that particular phone.
Gareth: better software aside, the phone resets all my ring tones several times a day so the problem lies with the phone, and as this is my 3rd one and it still does it, it probaly should not have even made it to the store for sale
^Kayana J: For the phone resetting the ringtone's several times a day would consist of a master reset being done on the device.
Gareth : that has been done, I also swapped the phone out on two different occasions, replaced the sim card and the sd card
^Kayana J: Okay. Are you interested in upgrading to another model device?
Gareth : I like the android phones, are there any with 2.1 and simular feature as the behold, like 5mp cam and flash?
^Kayana J: We do have a New MyTouch Slide that will be available on June 2 at T-Mobile Retail stores.
Gareth : due to the problems with this, would i be able to get it at the discount 'upgrade" price
^Kayana J: It has a 5m camera as well. Unfornately you wont be able to because you have a Even More Plus plan.
^Kayana J: The device will be $429.99.
^Kayana J: Are you still there?
Gareth : It just seems like im going in a circle here, I had problems with the g1 (not as bad a this) so I was convinced to get a behold 2 $450, now I have problems with the behold do and I have to pay full price for the slide. Ive always been taken care of very well with tmobile but this is getting crazy
^Kayana J: We apologize for any inconvience that you have experience with this as well. I understand how important the phone is to you as well. Because you want to be able to enjoy using the phone as well. We do thank you for being part of the family since 05/13/2000 as well.
^Kayana J: Hello Gareth, are you still there?
Gareth: there is no other place that if i purchased a product and it didn't work and had no foreseeable fix that I would have to "wait it out" or buy a new one. I don not want a free phone, just to be able to get a discount for all the trouble ive gone through with this one
^Kayana J: Unfornately we wouldn't be able to provide a discount on the device because you are on a Even More Pus Plan.
Gareth : So I guess im pretty much out of luck.
^Kayana J: I regret to inform you that if you decide to purchase another device that it would have to be at full retail price.
Gareth : but you cant/wont fix the phone I purchased from you at full price last time, I was pretty much sold a faulty phone.
Gareth : What difference does the plan im on have, I have been with you for 10+years so leaving is not really an option
^Kayana J: The plan that you are on is a plan without a contract that is why it's not giving us a option to provide a discount.
Gareth : doesn't it seem right though that if you are unable to live up to your end of the agreement, that is to provide a phone that works and meets its requirement's you might want to fix it any way you can. Its hard to imagine that no one can revue or oversee the discount on any phone for this case
^Kayana J: We have a special department that is available to our loyal, long time customers. We would be happy to see if there is something we can offer you to help with this situation. Simply Dial 1-800-937-8997 or 611 from your T-Mobile handset.
Gareth Ridley: ok, thank you for you time.
^Kayana J: You're welcome.
^Kayana J: Is there anything else outside of this issue that we discussed today we can help you with?
Gareth : no thankyou
^Kayana J: Thank you for contacting T-Mobile Chat, have a great day!
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