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Help Evo fried my laptop

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Sitlet's right. If YOU think the Evo is to blame for your laptop "frying", then the problem should be covered by MSI. If you think your laptop "fried" because of a power surge, then the Evo is not to blame, and your home owner's insurance should cover the cost to repair/replace the laptop. It's that simple.


So should this become wide spread like the Sony battery recall Sony is not responsiable? It would behoove you to read the thread. It's that simple. Please atleast do a google search before coming in here. Thank you.
 
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You can't automatically assume that this is a recall situation just because you and a handful of people across the net have an issue. There are literally thousands of Evo users in these forums, and you're the only one that has this issue. You've gotta understand, we want to help you, but don't dismiss the help just because you don't agree with it.

Seriously, if you have an issue with a product, you have to treat it like it's some fluke issue. As I said, if you think the issue was caused by the Evo/usb cable, call up MSI & tell them you need an RMA. If you think it was caused by a power surge, call up your home owner's insurance & see what they say.

On another note, it's been 2 days since you started this post. Are you still using your Evo? If so, how are you charging it?
 
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You can't automatically assume that this is a recall situation just because you and a handful of people across the net have an issue. There are literally thousands of Evo users in these forums, and you're the only one that has this issue. You've gotta understand, we want to help you, but don't dismiss the help just because you don't agree with it.

Seriously, if you have an issue with a product, you have to treat it like it's some fluke issue. As I said, if you think the issue was caused by the Evo/usb cable, call up MSI & tell them you need an RMA. If you think it was caused by a power surge, call up your home owner's insurance & see what they say.

On another note, it's been 2 days since you started this post. Are you still using your Evo? If so, how are you charging it?


It is charging through the USB if you had read any of the suggested literature that I provided you would see that this type of problem would not have damaged the phone itself.

Now I'm not sure if you were around when the SD card thing was an issue but who would you have blamed for that?

If you had put firestone tires on your vehichle and then had a tire blow out what would you assume? That it was the cars fault? Or the tires? Assuming of cource you did not run over a road hazard.

There is supporting evidence all over the net; but you assume that it can not be what I say because you have never heard of it?

On a side note why would you RMA the laptop to the manufacture? If the USB cable caused the problem then that manufacturer should be made aware wouldn't you think? Sorry to be so persistent but in no way have you addressed the issue; or made your qualifactions clear; in stead you come in here reading from the same script that all consumers complain about...
 
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On a side note why would you RMA the laptop to the manufacture?


Ok one more time.

1.) There is zero chance that the evo or the usb cable fried your southbridge, the only thing that can do that is your power supply or water. Peroid. There are about 3 grounding areas between the usb and southbridge.

2.) You need to RMA because you have no clue what you are are doing, at least 5 members have told you this, you need to have an expert look at the computer.

Guys, for the last 3 days, his only response was to blame the evo/cord and is willing to do nothing progressive about it. WE are still where we where 3 days ago. Him going over the same ground. Making up stories after stories to justify what he believes in true.

He was told many, many, many times how to fix this problem. He has chose to ignore them.
 
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Ok one more time.

1.) There is zero chance that the evo or the usb cable fried your southbridge, the only thing that can do that is your power supply or water. Peroid. There are about 3 grounding areas between the usb and southbridge.

2.) You need to RMA because you have no clue what you are are doing, at least 5 members have told you this, you need to have an expert look at the computer.

Guys, for the last 3 days, his only response was to blame the evo/cord and is willing to do nothing progressive about it. WE are still where we where 3 days ago. Him going over the same ground. Making up stories after stories to justify what he believes in true.

He was told many, many, many times how to fix this problem. He has chose to ignore them.


River stay out of my thread. Your post are completly worhtless. Not only to me but others that I have read of yours where you posted elsewhere. Sorry for your failure.

There is supporting evidence of what I say even if you can't fathom it. Guess that happens when your in exile and haven't kept up with the times.
 
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River stay out of my thread. Your post are completly worhtless. Not only to me but others that I have read of yours where you posted elsewhere. Sorry for your failure.

There is supporting evidence of what I say even if you can't fathom it. Guess that happens when your in exile and haven't kept up with the times.

You just have to do personal attacks, even against people that are trying to help you. All you can do is blame others. This is pretty sad. Mods please lock this thread as the op was helped and this is not a htc evo related problem. His laptop has a southbridge problem which can not be cause by a usb device.
 
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I spoke to my husband who is a power supply design hardware engineer.. and while I can't repeat what he said since it was too technical, he believes it can't create enough power to do so.

I would definitely call the laptop manufacturer since it's only been 3 months. Still under warranty.

People.. be nice. His original post was asking if it happened to anyone else. So many attacks. But, I guess that's part of the forums :)

Denise
 
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Alright so getting the pic of the Mini usb was damn near impossiable. Anyone with ideas on hwo to get a better quality?
 

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I know I am blocked by the user, but why is the damage at the evo end? If it fried the usb and laptop, why did the "heat" from the "surge" focus on the evo side. If the surge melted that part of the cable, it would have blown the usb on the evo.

I am going to ignore the fact that it is bent and not melted.

Oh and someone tell the op that the evo takes really good macro shots.
 
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ummm, zoom in. as long as you dont have the lens real close, you can just zoom in.

and that doesnt look "fried" by the way, it looks bent, which means something dropped on it or you yanked it out of the phone.


Tried zooming in with a 12x optical zoom. It was blurry. I don't believe my z712 has macro...
As far as fried...that was written when I was pissed which is understandable considering what had happened. I latter said the USB cable was damaged.
Yanking it out of the phone wouldn't bend the USB it would through the phone; atleast in my experience; which I would of been a lot more careful with my baby.
 
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Everything I would've said to try to help you figure out what is wrong has already been said..
I think its possible the usb cable may have done something, or the port.. and either way the computer shut itself off to protect itself. Either way the pc manufacturer is your best bet on getting it fixed. no one can know for sure from the slightly conflicting info you've provided.
I know someone else mentioned it a few posts up; We're trying to help you and you've personally attacked 3/4 of the people who have said something in response to your posts. Can you be a bit more civil? maybe? I hope you get your problem resolved.
 
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Tried zooming in with a 12x optical zoom. It was blurry. I don't believe my z712 has macro...

Then you need to focus. if you stand about a foot or two back, you should be able to zoom in pretty close and focus.

I latter said the USB cable was damaged.

So you never said how the cable was damaged. A short in the laptop, evo, or the cord would not bend the connector. Which leads me to believe the connector was bent, and you plugged it it. the bent connector caused the short, meaning it was your fault for plugging in a bent connector.
 
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Everything I would've said to try to help you figure out what is wrong has already been said..
I think its possible the usb cable may have done something, or the port.. and either way the computer shut itself off to protect itself. Either way the pc manufacturer is your best bet on getting it fixed. no one can know for sure from the slightly conflicting info you've provided.
I know someone else mentioned it a few posts up; We're trying to help you and you've personally attacked 3/4 of the people who have said something in response to your posts. Can you be a bit more civil? maybe? I hope you get your problem resolved.

I say ditto. Everything that I would have tried was already said, and at the risk of being attacked here, I don't think anyone at HTC should be at fault for this. If the damage for whatever reason isn't covered by whatever guarantee you had, then your pretty much SOL. I think its unreasonable for this to have happened in the first place, and even more unreasonable for HTC to dish out cash to replace a product thats not even theirs.

I'm sorry, I know it sucks, but life rarely goes by without some sort of hiccup but we all just have to keep moving sometimes.
 
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I say ditto. Everything that I would have tried was already said, and at the risk of being attacked here, I don't think anyone at HTC should be at fault for this. If the damage for whatever reason isn't covered by whatever guarantee you had, then your pretty much SOL. I think its unreasonable for this to have happened in the first place, and even more unreasonable for HTC to dish out cash to replace a product thats not even theirs.

I'm sorry, I know it sucks, but life rarely goes by without some sort of hiccup but we all just have to keep moving sometimes.

No- I am now contacting publications to bring this to light. The HTC cables that I received bend VERY easily; the one that I took the picture of and the one that came with my wifes phone.


I have two warranties (one through MSI one thru Square Trade) this laptop so it's not an issue of sucking it up. The repairs will literally cost me nothing; or at the very most $50 deductiable. My issue is that my issue is being ignored.

The reason why the laptop has not been sent to the manufactuer is because HTC can say we never saw the laptop how do I know that the MSI techs know what the hell they are talking about. Instead I will be sending the laptop along with the two cables to PCMagazine or someone similar. It has nothing to do with money it has to do with morals. When my kid does something I hold her responsiable. At work if I did something wrong I was held responsiable. Why should it be any different than Just the way I am. I have given HTC plenty of oppertunites to reach out to me; calling once a day and leaving a voicemail at corporate headquaters. As of yet I have not received a returned phone call. Like any consumer this pisses me off.
So I can say to hell with HTC: They have 24 hours to contact me otherwise I go to PCmagazine; return both Evos; and switch back to my original carrier.


Everything I would've said to try to help you figure out what is wrong has already been said..
I think its possible the usb cable may have done something, or the port.. and either way the computer shut itself off to protect itself. Either way the pc manufacturer is your best bet on getting it fixed. no one can know for sure from the slightly conflicting info you've provided.
I know someone else mentioned it a few posts up; We're trying to help you and you've personally attacked 3/4 of the people who have said something in response to your posts. Can you be a bit more civil? maybe? I hope you get your problem resolved.

The anemosity that you pick up on came from Riverofice...
People say one thing but can not support it. She acted like an expert but when I had multiple instances to back up what I was talking about she still said it was impossiable. Ignorance is one thing; what she was doing is something entirely different: Look at my other post on here I try to be helpful to others and never ridicule them for asking questions. Then look at Riverofice...see how helpful she is or how many times she has been warned.

Also if you notice the people who were attacked were calling me an idiot because they thought what I was talking about was impossiable. Instead coming in here acting as if they know all about computers etc but not taking the time to do some research into a not so fluke problem.

MSI has already issued RMA; I don't want to ship it to them for the above reason.
 
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bck9900 - I mean this in the nicest way, I really do, but PCMagazine is going to laugh at you. In addition, I'm sure they're not going to ship your laptop back to you at their expense. If they do open it up, you risk voiding your warranty.

I'm not a hardware expert by any means, but I work for a company that sells and supports point of sales computer systems. I've asked all of the guys in our tech department and they all back up what RoI is trying to tell you. It simply isn't possible for your phone to send that kind of a surge to your laptop, faulty cable or not.
 
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bck9900 - I mean this in the nicest way, I really do, but PCMagazine is going to laugh at you. In addition, I'm sure they're not going to ship your laptop back to you at their expense. If they do open it up, you risk voiding your warranty.

I'm not a hardware expert by any means, but I work for a company that sells and supports point of sales computer systems. I've asked all of the guys in our tech department and they all back up what RoI is trying to tell you. It simply isn't possible for your phone to send that kind of a surge to your laptop, faulty cable or not.


Did you happen to look at any of the links? Do your own google search? Because it happens. That's my problem; old timers are like it's impossiable.

Here are just two links:

iPod/iTunes seems to have fried my motherboard... [Archive] - iLounge Forums

Computer doesn't start Motherboard or Power Supply? - TechSpot OpenBoards


One other thing sounds like you work for a place like bestbuy. All the techs are required to have is an A+ Certification which I've had for oh about 8 years :)
 
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