Phone is Useless when the Phone Goes Silent Multiple Times a Week

hallstevenson · Jun 8, 2010

I forgot to mention this, but a number of times when this has happened to me, the call DOES go through, but it's effectively muted on our end. It happened to me two days ago calling my wife. I called her, got silence... Hung up, called again, and silence... Knowing I had to reboot, I did. Shortly after it was rebooted, my wife calls to see what I needed. And she told me "you called twice". Same thing happened with a windshield repair guy. He answered my calls and got silence and presumed I drove into a "no signal" area.

astrostrat89 · Jun 8, 2010

anyone have the bug with HTC Sense turned off and using the Home interface?

SlickRick · Jun 8, 2010

I thought I escaped this bug but today it happened for the first time. Change to airplane mode, turn off, pull battery, wait 1 min, battery in, restart, change outta Airplane mode. So far no more but I only get 3-4 calls per day, sometimes less.
Come-on HTC/Google, fix this!
BTW: 2.1 OTA
SlickRick is pissed off... :mad:

EKhatch · Jun 9, 2010

Just got bit as well. Time to go back through this thread and start trying things to fix it. Glad I rarely get calls.

hallstevenson · Jun 9, 2010

EKhatch said:
Time to go back through this thread and start trying things to fix it.

Don't bother, there is no fix.

Gongadin · Jun 10, 2010

If these help, this seems to be the most consistent way I can replicate the bug:

1. phone has to have an "up time" of at least 24 hours (not rebooted)
2. a phone call has to be made, received or sent

If I reboot the phone, I can make multiple phone calls back to back. Once the phone has been up for a while (24 hrs-ish), as soon as I make a phone call and hang up, I lose all audio on the phone. I can always tell by pressing one of the volume rockers and seeing if I get the "blip" confirmation of volume level. If there is no sound, I know I have to reboot again.

BTW - using 2.1 v3

the_rhino · Jun 10, 2010

Gongadin said:
If these help, these seem to be most consistent way I can replicate the bug:

1. phone has to have an "up time" of at least 24 hours (not rebooted)
2. a phone call has to be made, received or sent

If I reboot the phone, I can make multiple phone calls back to back. Once the phone has been up for a while (24 hrs-ish), as soon as I make a phone call and hang up, I lose all audio on the phone. I can always tell by pressing one of the volume rockers and seeing if I get the "blip" confirmation of volume level. If there is no sound, I know I have to reboot again.

BTW - using 2.1 v3

Prior to the most recent attack of the silent bug that I've had, my uptime was over 340hr, with many calls made and received.

varkie · Jun 10, 2010

Gongadin said:
If these help, these seem to be most consistent way I can replicate the bug:

1. phone has to have an "up time" of at least 24 hours (not rebooted)
2. a phone call has to be made, received or sent

If I reboot the phone, I can make multiple phone calls back to back. Once the phone has been up for a while (24 hrs-ish), as soon as I make a phone call and hang up, I lose all audio on the phone. I can always tell by pressing one of the volume rockers and seeing if I get the "blip" confirmation of volume level. If there is no sound, I know I have to reboot again.

BTW - using 2.1 v3

My phone was doing it with "up times" of less than 8 hours. Yesterday it did it with an "up time" of 4 hours on the first call i recieved for the day.

My replacement also arrived yesterday night and i was a little dissapointed but not surprised it had 2.1 with hboot 1.49 s-on already installed. the new phone seems to be working better and i already recieved a call this morning and no bug so far.

Gongadin · Jun 10, 2010

varkie said:
My phone was doing it with "up times" of less than 8 hours. Yesterday it did it with an "up time" of 4 hours on the first call i recieved for the day.

My replacement also arrived yesterday night and i was a little dissapointed but not surprised it had 2.1 with hboot 1.49 s-on already installed. the new phone seems to be working better and i already recieved a call this morning and no bug so far.

If you don't mind me asking, how did you get a replacement? Meaning did you go into a store and have to replicate the problem or was a customer service phone call enough for them to send a replacement? I'm thinking of replacing as an option, but weighing my options first.

Thanks

varkie · Jun 10, 2010

Gongadin said:
If you don't mind me asking, how did you get a replacement? Meaning did you go into a store and have to replicate the problem or was a customer service phone call enough for them to send a replacement? I'm thinking of replacing as an option, but weighing my options first.

Thanks

i called customer service and explained what my phone was doing and she said right off that they would replace it. she asked if i wanted to go to the nearest verizon store and pick one up or have one sent to me. no other questions were asked. she did say if i wanted to pick one up that they would want to look at my phone before they replaced it. i had actually just been to the store to have them look at it but the store was packed and i left so i asked her to send me one.

dgruetter · Jun 10, 2010

Just called an number not stored in my directory and it went silent immediately following the call.

magicelf · Jun 10, 2010

hallstevenson said:
I forgot to mention this, but a number of times when this has happened to me, the call DOES go through, but it's effectively muted on our end. It happened to me two days ago calling my wife. I called her, got silence... Hung up, called again, and silence... Knowing I had to reboot, I did. Shortly after it was rebooted, my wife calls to see what I needed. And she told me "you called twice". Same thing happened with a windshield repair guy. He answered my calls and got silence and presumed I drove into a "no signal" area.

That's how I notice it too. But then my alarm didn't go off this morning and when I got a call later in the day, the ringtone didn't play. I really hope they get this fixed soon. I'm rooted, running Evil Eris 2.0.1 if that helps anyone figure this out.

gadgetmom88 · Jun 11, 2010

I'm guessing that this problem is so widespread with the Eris, and since there isn't a fix for it, that Verizon will replace your phone no questions asked - either in the store or they will send you one. But I also guess that they are probably getting all these units in, doing a factory reset, and just sending them right back out to us. If your unit is working well in other ways, I don't think I'd send it back at this point. If you can get a unit still on 1.5 from a local store, do that. Otherwise, just wait until HTC figures this out. The chance that you'll get another unit with the same problem are probably 100%.

iggypop123 · Jun 13, 2010

man i hate the eris. i have this problem and now ill have to settle for a replacement unit with the same issue. i never thought buying an eris would be such a huge mistake

AdrianC14 · Jun 13, 2010

iggypop123 said:
man i hate the eris. i have this problem and now ill have to settle for a replacement unit with the same issue. i never thought buying an eris would be such a huge mistake

Chill, I'm pretty sure Verizon and HTC are working on a patch for this issue or they will just keep getting angry Eris owners calling them and going in store.

Hi, I

iggypop123 · Jun 13, 2010

AdrianC14 said:
Chill, I'm pretty sure Verizon and HTC are working on a patch for this issue or they will just keep getting angry Eris owners calling them and going in store.

so im stuck with a $450 phone that cant make phone calls?

AdrianC14 · Jun 13, 2010

iggypop123 said:
so im stuck with a $450 phone that cant make phone calls?

Yes.

iggypop123 · Jun 13, 2010

do i have to root to get rid of this issue?

ttran97 · Jun 13, 2010

iggypop123 said:
so im stuck with a $450 phone that cant make phone calls?

You're not stuck with it. Take your phone to verizon and they'll switch it out for you. It's still under warranty.

I got my replacement over a week ago...rooted it...and haven't had any problems with phone calls. knock on wood...

hallstevenson · Jun 14, 2010

iggypop123 said:
do i have to root to get rid of this issue?

No, people with root have this issue too.

gadgetmom88 · Jun 14, 2010

I get my 3rd Eris on Wednesday. Verizon has no problem swapping them out. Very frustrating that this is the only way to keep a phone working... just keep swapping it.

DroidJW · Jun 14, 2010

I've had my eris since December 8, and had the silent bug happen once -- until today when it occurred again. Oddly the only thing I had done with the phone prior to the silent bug was snap a photo and send via pix message.

I know tons of cause-theories have been posted in the various threads on this issue -- I dont pretend this is a "find" or an answer, but I rarely use my phone camera so it seems odd that just after a pic & message, I would get the silent bug for only the 2nd time in 6 months.

WineJones · Jun 15, 2010

I got the Silent Treatment today for the second time since I bought my phone in November. I am convinced this is a software conflict of some sort. I have closely adhered to Frisco's theory of some phones good, some phones bad, but always considered mine nearly perfect. I've had no problems with it. (once long ago it went silent, but I think I was juggling several calls at once, and it was just lagging. It sorted itself out that time).

Today I was using the phone as a phone. Then took three pix, sent three text msgs (using Handcent) received a call then tried to make a call. At that point the phone was silent. I was on my way home, so when I got there I called my house several times, trying mute on/off, speakerphone on/off, etc but all calls were silent on both ends.

Why now after all this time?

2.1 OTA, nothing too fancy, although I do use Not Call Log and Call Log trimmer (set to 30).

I accused my daughter of pressing buttons too quickly - I have seen the phone get "confused" and lag when it's trying to do too many things, but never like this.

bill.garrett · Jun 15, 2010

TO EVERYONE WITH THE SILENT BUG:

As has been covered pages back in this thread and several others on the forum, if you have the silent bug, all evidence points to it being a hardware issue. As such, take it to your local Verizon phone dealer, tell them you're phone is going silent multiple times a week or whatever, you have tried hard resetting, and it is still a problem.

Whether the particular tech is aware of the problem or not, they will exchange it for a new or refurbished phone (hopefully, one that doesn't have the same issue).

Stop waiting to root or get a fix, because it probably won't come, and if you really have the bug, it has been documented to show up whether you have a leak, the OTA, or root.

I just returned my last night with no problems, didn't have to lie or beg or whatever. Self-advocate! (And would a mod please close this thread...it's gotten into a super-rehash mode.)

Peter123 · Jun 15, 2010

bill.garrett said:
TO EVERYONE WITH THE SILENT BUG:

As has been covered pages back in this thread and several others on the forum, if you have the silent bug, all evidence points to it being a hardware issue. As such, take it to your local Verizon phone dealer, tell them you're phone is going silent multiple times a week or whatever, you have tried hard resetting, and it is still a problem.

Whether the particular tech is aware of the problem or not, they will exchange it for a new or refurbished phone (hopefully, one that doesn't have the same issue).

Stop waiting to root or get a fix, because it probably won't come, and if you really have the bug, it has been documented to show up whether you have a leak, the OTA, or root.

I just returned my last night with no problems, didn't have to lie or beg or whatever. Self-advocate! (And would a mod please close this thread...it's gotten into a super-rehash mode.)

They (vzw store) refused to exchange claiming that they *know* it is a software issue and HTC is working on a fix.
I have also read that people with exchanges had seen the silent bug reemerge.
Peter

Phone is Useless when the Phone Goes Silent Multiple Times a Week

Android Expert

Member

Member

Well-Known Member

Android Expert

Newbie

Newbie

Android Enthusiast

Newbie

Android Enthusiast

Newbie

Member

Well-Known Member

Member

Android Expert

Member

Android Expert

Member

Android Enthusiast

Android Expert

Well-Known Member

DroidJW

Guest

Member

Newbie

Android Enthusiast

BEST TECH IN 2023

Smartphones

Best Android Phones

Upcoming

Best iPhones

Upcoming

Tablets

Best Tablets

Upcoming

Laptops

Best Laptops

Upcoming

Televisions

Best TVs

Upcoming

Game Consoles

Best Game Consoles

Upcoming

Wearables

Best Wearables

Upcoming

Smart Home

Smart Home Tech

Upcoming

Similar threads