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    Wifi and VoLTE calling query

    Hi, My mobile provider has emailed me: We are very pleased to share that WiFi Calling and 4G Calling (VoLTE) is now available on the Lebara network. There are (incomplete) instructions for switching on wifi calling, which I've done, but there isn't anything that indicates whether it's active...
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    Header changed

    Hi all, In the last 58 hours there's been a change in the header line across the top of the phone. See attached. The greyed-out items are new and go black when downloading. The dark image is the usual layout. Thanks, Ian
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    Unable to move or copy video files

    Hi all, I can't get video files (25-30MB) off my phone on to my PC for some reason. I can see them on my PC under the A5/DCIM/Camera folder but when I try to move them or click coy/paste on to the PC I get an error message saying there's a fault with the A5. Please advise. I can get over...
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    Unwanted messages on A5

    Hi all, Perhaps due to a careless setting change, I've started to get a Notes page whenever I make a phone call (see attached). How do I stop it happening, please? Ian
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    New icons?

    Hi all, My A5 seems to have acquired some new icons. First is the old screen, next the current screen. Can somebody identify/explain the new/changed icons, please?
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    Home screen/start up screen

    Hi all, I know my A5's actually a mobile phone, but unlocking it to make a call or send a message is less likely than unlocking to use the phone's other capabilities. So, when I do unlock, I have to cancel the dial screen. Is there a way to set the phone up so that when I unlock I get the Home...
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    Screen Freeze on Brave browser

    Hi all, An unwanted update to Firefox on my S5E tablet made it "Firefox for Android", which I wasn't impressed by as it took away visible tabs, making navigation of tabs just more cumbersome. I also had a curious experience when loading the Daily Telegraph site. The screen froze after...
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    Lock screen function

    Hi, When using the LBC or TALKRadio apps, say, I can hit the lock button and know that the radio will keep playing when I add earphones and put the phone in my pocket. When viewing Youtube or TV programmes, this won't work and it's all too easy to catch the wrong button and stop the programme...
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    Online protection

    Hi all, I hope somebody can deconfuse me. I have a Talktalk broadband package that includes online security based on F-Secure product. My Talktalk security account shows that protection is applied to my PC, laptop, A5 mobile, S5e tablet and Tab3 tablet. If I click on Settings/Device...
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    Call blocker operation

    In the last few days I've started to get calls and voice mail from a scam caller. A check on a reporting website confirms the same two numbers are affecting other Virgin Mobile customers. Using Phone Settings/Block Numbers, I've blocked them but I've still had a notification of a missed call...
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    External Hard Drive

    Hi all, I have an A5 (2017) and wish to be able to look at my Windows PC's photo folders whilst away from home. If I buy something like this...
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    Freeze screen

    Hi all, When listening to certain podcasts , eg BBC Sounds or internet radio, I can black out the screen, disabling the buttons, and put the phone in my pocket. There are some TV programs and videos that are just as good to listen to as watch but in these cases, I can't disable the buttons, so...
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    Action on wake up

    Hi all, When pressing the Home Key or Power Key to wake up the phone, whether after PIN input or not, it defaults to the phone dial pad screen. Is it possible to nominate the Home Screen direct and save a keystroke? Thanks, Ian
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    Slow in operation

    My device is slow to load and change websites, even though a speed check shows it should be almost as fast as my PC. Checking online, It was suggested that I look at something like the Google launcher instead of the standard Samsung one. I downloaded it and clicked on the icon. A message...
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    Notification Sounds

    hi all, No matter what I do, I can't get my A5 to make a sound when I receive an email (Gmail) or SMS message, just a vibration. Please advise where/which settings. Thanks, Ian
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    Bluetooth Connection Issue

    Hi all, I recently bought a Sony Bluetooth-connected speaker, type SRS-XB31. It paired immediately with my Samsung A5 phone but I can't get my Tab10.1 to recognise it. The tablet will pair with my phone, though. Any ideas, anybody? Could it be anything to do with the tablet being quite...
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    Swapping SD Card

    Hi all, I need to swap the SD card on my A5. I'm OK with dismount/mount but can't see anything in the manual about copying data from old to new once it's been done. Is it as simple as copy and paste? Thanks, Ian
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    Mobile Data Usage - A5

    Hi, I have a limited data allowance in my phone contract and have it switched to Mobile Data OFF. When out and about, I do use mobile data but only for low usage activity, eg emails. Looking at my data usage, I see a large amount allocated to my virus program. If I hit the link for the...
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    Faulty translation of Emojis?

    Hi, Small point but could matter in some circumstances. I recently exchanged messages with my son, who has an iPhone. In one exchange I used a thumbs-up emoji from the standard options on my A5 (can't find the equivalent on here). I found his reply confusing until he explained that what I'd...
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    Unknown icon

    Hi, I recently spotted a new icon in the notification panel which I don't recognise, nor can I find it in the manual. I'm assuming it's a setting I've changed. Any ideas, please? See attached. Thanks, Ian
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